HiperMe!

Name: HiperMe!
Brand: HiperMe!
SKU: 68b855a25d21ba109aed0179
Rating: 4.8 (10 reviews)

Overview of HiperMe! Software Company

HiperMe! is a cloud-based omnichannel contact center and unified communications platform. It enables businesses to manage all customer interactions—voice, chat, email, WhatsApp, Messenger, and SMS—from a single interface. The company positions itself as a cost-effective, scalable, and flexible solution for modern customer service and internal communication needs.

Founding and Growth

Founders: Not listed on the official website or public databases.
Growth: The platform has expanded across Latin America, the Middle East, and Africa, with a focus on telecoms, retail, and service industries. It emphasizes rapid deployment, remote work compatibility, and AI-driven automation.

Funding and Valuation

The company appears to be privately held and may be bootstrapped or funded through strategic partnerships.

Product Offerings and Features

HiperMe! offers a robust suite of features:

Omnichannel Contact Center: Voice, chat, email, WhatsApp, Messenger, SMS.
Unified Dashboard: All interactions managed from one interface.
AI-Powered Bots (HiperBots): Automate workflows and escalate to agents when needed.
CRM Integration: Seamless connection with external CRMs and Microsoft Teams.
Real-Time Monitoring: Supervisors can track agent performance and intervene live.
Advanced Reporting: Historical analytics and KPI dashboards.
Cloud-Based Telephony: Full PBX functionality without hardware.
Mobile Access: Agents can work from anywhere with internet access.
Multilingual Support: English, Spanish, Portuguese, and Arabic.

Acquisitions and Product Expansion

Product expansion has focused on:
- AI integration
- WhatsApp Business API
- Mobile and remote work optimization
- Middle East market localization

HiperMe! AI and New Features

Recent innovations include:

Real-time dashboards
AI-driven routing and automation
Multichannel integration with WhatsApp API
Customizable workflows and IVRs
Instant deployment with no infrastructure

Company Culture and Values

Customer-centricity: “A platform tailored to your business.”
Innovation: “We are always innovating.”
Accessibility: “Work from anywhere.”
Efficiency: “Reduce costs and improve service quality.”

User Base and Community

Target Users: SMEs to large enterprises in customer service, telecom, retail, and public services.
Geographic Reach: Latin America, Middle East, and Africa.
Community: No public developer or user community forums, but the company offers personalized demos and direct advisor support.

HiperMe!

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