Gorgias

Gorgias uses a usage-based pricing model tailored for ecommerce businesses, with plans designed around monthly ticket volume rather than charging per support agent. This approach allows growing online retailers to add as many support team members as needed without incurring additional seat costs. The platform offers several pricing tiers, starting with a Starter plan for small businesses and scaling through Basic, Pro, Advanced, and Enterprise plans for larger organizations with higher support demands. Each plan includes a specific number of monthly support tickets and AI-powered automated interactions, with additional charges applied when usage exceeds the included limits. The platform's AI Agent is available across all plans and is priced based on successfully resolved automated conversations, enabling businesses to pay according to the value generated by automation.