In-House Launch Team: Fulcrum uses its in-house Launch team for implementation, ensuring that the process is tailored to the specific needs of your manufacturing shop without involving external resellers or implementers.
Dedicated Launch Manager: Each customer is assigned a dedicated launch manager who assists with data migration from current systems and addresses any questions during the setup process.
One-Time Implementation Fee: Fulcrum charges a one-time implementation fee, avoiding the common practice of billing by the hour for implementation services.
End-to-End Manufacturing Focus: Fulcrum is designed to handle all aspects of manufacturing operations, from quoting to shipping, making it adaptable to various manufacturing processes.
Custom Field Configuration: Users can configure custom fields for job labels and other modules, allowing for tailored data management.
Integration Capabilities: Fulcrum offers a full suite of native integrations with accounting and CRM systems. Additional integrations can be developed based on customer needs.
Public API Access: The software provides a public API for managing and retrieving item data, enabling further customization and integration with other systems.
No Per-User Charges: Unlike many ERP systems, Fulcrum does not charge per user, allowing all necessary team members to access and use the system without additional costs.
Pricing Model: Fulcrum's pricing is based on factors such as gross revenue and integration complexity rather than per-user charges, simplifying cost management.
Annual Contract: Beyond the one-time implementation fee, customers enter an annual contract which covers ongoing use of the software.
No Additional Support Fees: Support is included in the subscription cost, eliminating unexpected charges for customer support services.
No Hidden Add-On Costs: Fulcrum aims to avoid post-sale surprises by including all necessary modules in the initial pricing structure.
Dedicated Customer Success Manager: After implementation, each customer has access to a Customer Success Manager who provides ongoing support and guidance at no extra cost.
Regular Check-ins: The Customer Success team conducts regular check-ins to ensure that users are maximizing their use of the software.
Customized Demos and Tours: While there is no trial version available, Fulcrum offers customized demos and self-guided tours to help new users familiarize themselves with the software before committing.
Data Encryption: Fulcrum ensures data security by encrypting data both at rest and in transit. This means data is secure during storage and transmission between systems.
Azure Cloud Hosting: By hosting services on Microsoft's Azure Cloud platform, Fulcrum leverages high-security standards used by major corporations, providing a secure environment for data storage.
Data Ownership and Access Control: Customers retain ownership of their data with customizable roles and permissions. Fulcrum employees access data only when necessary for training or diagnostics.
Regular Backups: Data backups are conducted on hourly, daily, weekly, and monthly schedules to ensure data integrity and availability in case of accidental deletion or other issues.
Weekly Updates: Fulcrum releases updates on a weekly basis, ensuring that users have access to the latest features and improvements without delay.
Subscription Inclusion: These updates are included as part of the subscription, meaning there are no additional costs for receiving new features or enhancements.
Feature Enhancements: Recent updates have included enhancements such as custom fields on job labels, quote permissions, and labor rate overrides, among others.
User Notification: Users are typically notified of updates through release notes or direct communication, allowing them to stay informed about new capabilities and changes.
Seamless Integration: The update process is designed to be seamless, minimizing disruption to ongoing operations and ensuring that new features integrate smoothly with existing workflows.
Data Ownership: Fulcrum's policy ensures that customers retain full ownership of their data. This means that any data collected or stored within the platform remains the property of the user.
Portability Options: Users have the ability to export their data in standard formats, facilitating easy transfer to other systems if needed.
Data Access: Customers can access their data at any time, ensuring transparency and control over their information.
API Availability: Fulcrum provides a public API, which allows users to manage and retrieve data programmatically, enhancing data portability and integration capabilities.
Data Security Commitment: While users own their data, Fulcrum is committed to securing it through encryption and compliance with industry standards.
Flexible Licensing: Fulcrum offers flexible licensing options that allow organizations to scale up or down based on their needs. This flexibility is crucial for adapting to changing business environments.
Unlimited Users: The platform supports an unlimited number of users, which facilitates scaling without additional per-user costs.
Modular Deployment: Organizations can choose to deploy Fulcrum as modular components or as a complete platform, allowing for scalable implementation based on specific requirements.
Renewal Process: Contracts can be renewed through a signed written agreement between the parties involved. This formal process ensures clarity and mutual consent for continuation.
Cancellation Policy: The terms allow for contract cancellation under specific conditions. Customers should review these conditions carefully to understand any potential penalties or notice periods required for termination.
Flexibility in Terms: Fulcrum may offer some flexibility in contract terms depending on customer needs and negotiations at the time of renewal or cancellation discussions.
SOC 2 Compliance: Fulcrum is SOC 2 compliant, which is considered a gold standard for security compliance in the SaaS industry. This certification ensures robust controls over security, availability, processing integrity, confidentiality, and privacy.
ISO 9001 Support: The software supports ISO 9001 standards for quality management systems, making it suitable for businesses that need to comply with these international standards.
AS9100 Compliance: Fulcrum also supports AS9100 standards, which are crucial for aerospace quality management systems. This makes it ideal for manufacturers in the aerospace sector who need to adhere to these stringent requirements.
CMMC Resources: The platform provides resources for Cybersecurity Maturity Model Certification (CMMC), assisting defense contractors in meeting necessary cybersecurity requirements.
