EnterpriseAlumni
By EnterpriseAlumni
Typical implementation process for EnterpriseAlumni software, with a brief explanation for each step and an overview of the expected timeline:
Project Kickoff & Planning: Explanation: The implementation begins with a project kickoff meeting to review and adjust the project plan, clarify objectives, and define key milestones.
Tenant Setup & Configuration: Explanation: The EnterpriseAlumni application tenant is pre-loaded and configured according to the organization’s needs, including branding, access controls, and initial user data setup.
Data Migration & Integration: Alumni and relevant data are imported from existing systems. Integration with HRIS, CRM, and other enterprise tools is established to ensure seamless data flow and interoperability.
Customization & User Experience Design: The platform is customized to match the organization’s workflows, with personalized dashboards, event calendars, job boards, and communication features.
User Acceptance Testing (UAT): The organization tests the platform for 30 days to ensure it meets requirements. Any issues are addressed and corrected within a defined period.
Training & Onboarding: Administrators and key users receive training on platform features, analytics, and community management tools.
Go-Live & Launch: The platform is officially launched to the broader alumni community, with support from the EnterpriseAlumni team to monitor performance and address any immediate concerns.
EnterpriseAlumni is highly customizable and designed to fit the specific business needs of organizations. Here are key data points that demonstrate its customization capabilities:
Tailored Branding and Experience: The platform supports full customization of branding, including logos, colors, and messaging, ensuring the alumni community reflects the organization’s identity.
Personalized Dashboards: Users benefit from personalized dashboards that display only relevant content, events, and opportunities, enhancing engagement and relevance.
Customizable Features and Modules: Organizations can select and configure features such as job boards, event management, mentorship programs, and fundraising tools to match their objectives.
Advanced Segmentation and Search: The platform allows for advanced segmentation, custom fields, and saved search lists, enabling targeted communication and engagement strategies.
Automated Workflows: Business rules and automated workflows can be created based on user activity, streamlining processes and ensuring timely engagement.
Flexible Integrations: EnterpriseAlumni integrates with more than 5,000 applications via Zapier, as well as natively with major HRIS (Workday, SAP SuccessFactors, Oracle, ADP), CRM, and ATS systems, supporting bespoke and pre-built integrations for diverse IT landscapes.
Scalable Deployment: The platform can be deployed as cloud-hosted, on-premises, or hybrid solutions, accommodating organizations’ infrastructure preferences.
Contextual and Personalized User Experience: Serving multiple generations of alumni, the platform delivers a contextual and personalized experience for each user, ensuring relevance and high engagement.
Managed Services Option: For organizations that prefer hands-off management, EnterpriseAlumni offers comprehensive managed services, handling everything from network setup to ongoing communications and support.
Custom Reporting and Analytics: Organizations can leverage custom analytics, seamless PowerBI integration, and real-time insights to monitor KPIs and make data-driven decisions.
Security and Compliance Customization: The platform supports robust security and compliance configurations, including data residency options and adherence to international standards such as ISO 27001 and SOC 2 Type 2.
EnterpriseAlumni offers a range of training and support options tailored to new users and organizations launching or managing alumni programs.
Onboarding and Program Support
Grow Program: EnterpriseAlumni provides a dedicated support program called "Grow" to assist with the day-to-day administration of your alumni program. This includes help with creating new content, leveraging data for insights, and ongoing guidance to ensure your program is engaging and effective.
Professional Services Solutions: For organizations in professional services (such as law, accountancy, and consulting firms), EnterpriseAlumni offers platform features and program support designed to help you quickly unlock the value of your alumni network. This includes guidance on building relationships, securing talent, and gaining actionable insights from your alumni data.
Training and Education
AlumniAcademy: EnterpriseAlumni is launching a free training program called AlumniAcademy, specifically designed for alumni program managers. This initiative is intended to equip new users with the skills and knowledge needed to run successful alumni programs, though specific curriculum details beyond the announcement are not provided in the available sources.
Best Practices and Data-Driven Insights: The platform encourages users to move beyond generic newsletters and instead focus on engagement strategies backed by data analytics. EnterpriseAlumni provides insights and analytics tools to help users understand what drives alumni engagement and conversions, supporting data-driven decision-making.
Ongoing Engagement and Resources
Community Building: The platform enables organizations to create branded apps and portals where alumni can access events, job opportunities, career development tools, and tailored news content. This infrastructure supports continuous engagement and learning for both alumni and program managers.
EnterpriseAlumni implements robust security measures designed to protect user data and maintain compliance with global standards. These measures include:
Security and Compliance Team: A dedicated team works around the clock to ensure the platform and user data are secure through an Information Security Management System (ISMS).
Access Control: The platform follows the “least privilege principle,” granting access only to authorized users who require it for specific tasks.
Data Center and Infrastructure Security: EnterpriseAlumni uses Amazon Web Services (AWS) data centers, which are secured by design and include business continuity, disaster recovery, and physical access controls. The infrastructure complies with multiple IT security standards, including SOC 1, SOC 2, PCI DSS Level 1, ISO 9001, and ISO 27001.
Encryption: All data in transit is encrypted with TLS 1.2 or higher, and all data at rest is encrypted using AES-256 or better. Backups are also encrypted with AES-256.
Log Management and Monitoring: The platform continuously monitors and alerts on application, infrastructure, and access management performance and security events. Audit logs are generated for all relevant activities.
Vulnerability Management: EnterpriseAlumni uses tools to scan, centralize, and remediate vulnerabilities. Annual third-party penetration testing is performed, and vulnerabilities are addressed within defined SLAs.
Secure Development Lifecycle: The platform follows a Secure Development Lifecycle (SDLC) policy, incorporating security by design, security by default, and zero trust principles.
Data Retention and Deletion: Personal data is retained only as long as necessary and can be securely purged on request. Data destruction follows the NIST 800-88 standard.
Compliance and Certifications: EnterpriseAlumni undergoes annual audits and holds certifications such as SOC 2 Type 2, Cyber Essentials Plus, and ISO/IEC 27001:2013. Annual accessibility audits ensure compliance with WCAG 2.0 AA.
Data Ownership:
EnterpriseAlumni’s privacy policy states that personal information is collected and processed to provide alumni network services. When users sign up through an alumni network that EnterpriseAlumni manages, their information is shared with that network, but not sold or shared for advertising purposes.
In enterprise contexts, data is generally considered an asset of the organization (the enterprise or the alumni network), not of individual users or EnterpriseAlumni itself, unless otherwise specified by contract. EnterpriseAlumni processes data as instructed by the client organization and does not use it for other purposes.
Data ownership policies in enterprise environments typically assign accountability for data management to business units or designated roles within the client organization, not to the technology provider.
Data Portability:
EnterpriseAlumni acknowledges user rights under applicable data protection laws, such as GDPR and CCPA, which include the right to data portability. This means users can request that their personal data be provided to them in a structured, commonly used, and machine-readable format.
The platform’s privacy policy and related statements do not detail specific procedures for data export, but they affirm compliance with laws that mandate data portability rights.
EnterpriseAlumni software meets a range of leading compliance standards and certifications, ensuring robust security and data privacy for enterprise clients. The key standards include:
SOC 2 Type 2: An auditing standard that provides a comprehensive evaluation of security, availability, processing integrity, confidentiality, and privacy controls for customer data. EnterpriseAlumni undergoes annual third-party SOC 2 Type 2 audits to demonstrate ongoing compliance and commitment to data security.
Cyber Essentials Plus: This advanced UK government certification assesses the organization’s ability to defend against advanced cyber threats. It requires annual hands-on technical verification to confirm effective implementation of cybersecurity controls.
ISO/IEC 27001: An internationally recognized standard for information security management systems (ISMS). Certification demonstrates EnterpriseAlumni’s systematic approach to managing and protecting sensitive information, with annual audits to maintain compliance.
PCI DSS Level 1: EnterpriseAlumni infrastructure complies with this standard for secure payment card processing, though this is more relevant to their overall cloud provider’s (AWS) certification.
