Delighted CX
By Delighted, LLC
Easy to use and implement, with a user-friendly interface and intuitive design.
Quick setup process, allowing users to start collecting feedback within minutes.
Excellent customer support and responsive team.
Great value for money, especially for smaller businesses.
Robust reporting dashboard providing clear, real-time insights.
Limited advanced reporting features, some users desire more in-depth analytics.
Inability to respond directly to customer feedback within the tool.
Occasional downtime reported by some users.
Difficulty in managing contact lists and tracking customer attributes.
Limited customization options for surveys, especially for branding and language.
