Cogito is an AI-driven platform that uses Emotion AI, Conversation AI, and Generative AI to provide real-time coaching and guidance for contact center agents. It analyzes over 200 signals in real time, offering insights and cues to improve communication and customer interactions. Key features include live in-call voice analysis, automatic call transcriptions, and secure PCI/PII redaction capabilities. Cogito integrates with major enterprise systems, and offers a unified desktop experience, personalized coaching plans, and operational visibility for supervisors.
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Access Controls/PermissionsAPIActivity DashboardActivity TrackingAlerts/EscalationAlerts/NotificationsAudit ManagementAudit TrailBiometricsCase ManagementCollaboration ToolsCompliance ManagementCompliance TrackinConfigurable WorkflowData Import/ExportData VerificationFraud DetectionISO ComplianceIdentity Verification Investigation ManagementMobile Access MonitoringReal-Time AnalyticsReal-Time DataReal-Time MonitoringReal-Time NotificationsRisk AnalysisRisk ManagementEmailHelp DeskKnowledge BaseCloud, SaaS, Web-Based
Cogito
By Cogito
