Cliniko is a cloud-based practice management software designed for healthcare professionals, particularly in allied health. It provides a comprehensive suite of tools to manage appointments, patient records, billing, and telehealth services. Cliniko is trusted by thousands of healthcare practitioners in over 95 countries, making it a globally recognized platform.
Cliniko was founded in 2011 in Melbourne, Australia, by Joel Friedlaender and Liora Friedlaender. The idea for Cliniko emerged when Liora, an osteopath, expressed frustration with the existing software at her clinic. Joel, a software developer, took on the challenge and developed a more efficient and user-friendly solution. Since its launch, Cliniko has grown steadily, expanding its user base and continuously enhancing its features.
Cliniko is privately owned and has not sought external investment. The company has maintained its independence, allowing it to focus on product development and customer satisfaction without the pressures of external investors. Cliniko participated in the LAUNCH Accelerator program in 2018, which provided additional support and resources for growth. As of now, Cliniko's valuation and specific funding details are not publicly disclosed.
Cliniko offers a wide range of features designed to streamline the operations of healthcare practices:
Appointment Scheduling: A user-friendly calendar with online booking, repeat appointments, and waitlist management.
Patient Records: Secure, cloud-based storage for treatment notes and patient information, with customizable templates.
Billing and Invoicing: Integrated financial tools for managing invoices, payments, expenses, and taxes.
Telehealth: Secure, high-quality video and audio connections for virtual consultations.
Reporting and Tracking: Detailed performance reports to monitor clinic operations and marketing effectiveness.
Cliniko has not pursued acquisitions, preferring to grow organically and through continuous product improvement. The company has expanded its product offerings by integrating with third-party apps like Clinic Notes AI and Aeva AI, enhancing its functionality with AI-driven features.
Cliniko regularly updates its platform with new features and improvements. Recent updates include the ability to add multiple billable items to a single appointment type, enhanced treatment note completion reports, and extended SMS reminder options. These updates reflect Cliniko's commitment to addressing user needs and improving the overall user experience.
Cliniko prides itself on a strong ethical foundation and a commitment to making a positive impact. The company donates 2% of all customer subscription fees to charity, reflecting its dedication to social responsibility. Cliniko fosters a supportive and inclusive work environment, with a focus on transparency, integrity, and employee well-being. The company operates with a six-hour workday, emphasizing productivity and work-life balance.
Cliniko has a diverse and global user base, including clinics, physiotherapists, chiropractors, and other allied health professionals. The Cliniko Community is an active and supportive space where users can connect, share knowledge, and discuss various topics related to healthcare and practice management. The community is hosted on Discord, providing a private and moderated environment for meaningful interactions.
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