CERDAAC

The implementation of CERDAAC is designed to be streamlined, scalable, and compliant, especially for organizations in regulated industries. While the exact timeline can vary depending on the size and complexity of the deployment, here’s a typical step-by-step process:

1. Discovery & Requirements Gathering
   The process begins with a detailed consultation between the CERDAAC team and the client to understand operational workflows, compliance requirements, and integration needs. This phase ensures the solution is tailored to the organization’s specific goals.

2. Solution Design & Configuration
   Based on the discovery phase, CERDAAC is configured—not coded—to match the client’s processes. This includes setting up modules (e.g., Calibration, Maintenance, Facility), user roles, workflows, and compliance parameters. CERDAAC is highly configurable, allowing organizations to adapt the platform to their unique needs without custom development.

3. Data Migration
   Existing data—such as asset records, calibration histories, and maintenance logs—is securely imported into CERDAAC. The team ensures data integrity and mapping accuracy during this phase.

4. Validation & Testing
   For regulated industries, CERDAAC is pre-validated by SIMCO to meet standards like FDA 21 CFR Part 11. Clients can also perform their own validation testing to ensure the system meets internal and regulatory requirements.

5. Training & User Onboarding
   CERDAAC provides role-based training for administrators, technicians, and managers. The intuitive interface and customizable dashboards help accelerate adoption across departments.

6. Go-Live & Support
   Once the system is validated and users are trained, CERDAAC goes live. The support team remains available to assist with any post-launch adjustments or troubleshooting.

7. Continuous Optimization
   After deployment, CERDAAC can be further refined as business needs evolve. New modules can be added, workflows adjusted, and analytics customized to support continuous improvement.

Typical Implementation Timeline:
For small to mid-sized organizations, implementation can take 4 to 8 weeks. For larger enterprises with complex workflows and multiple sites, it may extend to 3 to 6 months, especially if extensive validation or integration is required.

CERDAAC is highly customizable—a key reason it’s trusted by top-tier companies in life sciences and aerospace. Here are some of the ways it can be tailored:

• Modular Flexibility: Choose only the modules you need—Calibration, Maintenance, Facility, Product Traceability, etc.

• Workflow Configuration: Customize approval chains, service request flows, and escalation paths to match your internal processes.

• Role-Based Access: Define user roles and permissions to control who can view, edit, or approve specific data.

• Custom Dashboards & Reports: Create real-time dashboards and reports tailored to different departments or compliance needs.

• Integration with Enterprise Systems: CERDAAC can integrate with ERP, MES, and other enterprise platforms to ensure seamless data flow.

• Localization & Multi-Site Support: While Arabic language support is not confirmed, CERDAAC supports multi-site deployments and can be configured for different operational units or geographies.

• Audit Trail & Compliance Settings: Customize audit logs, electronic signatures, and validation protocols to meet specific regulatory standards.

CERDAAC follows a custom pricing model.

• Setup Fees: There may be initial setup or configuration fees depending on the complexity of your deployment. This includes system configuration, data migration, and validation support for regulated environments.

• Maintenance & Hosting: Since CERDAAC is a cloud-based platform, there are no additional costs for IT hardware or infrastructure. Ongoing maintenance and updates are managed by SIMCO and typically included in the subscription.

• Support Charges: Standard support is likely included, but premium or enterprise-level support (e.g., 24/7 access, dedicated account managers) may come at an additional cost.

• Validation Services: For companies in regulated industries, CERDAAC offers pre-validated software and may provide additional validation documentation or services, which could be billed separately.

CERDAAC offers a robust onboarding and support ecosystem to ensure successful adoption:

• Role-Based Training: Tailored training sessions for different user roles—technicians, managers, and administrators—are provided during implementation.

• Documentation & Help Resources: Users have access to digital manuals, how-to guides, and FAQs.

• Ongoing Support: Support is available via email and phone. The platform is designed to be intuitive, reducing the learning curve for new users.

• Remote and On-Site Options: Depending on the client’s needs, training can be delivered remotely or on-site.

• Customer Success Team: Larger clients may receive dedicated support from a customer success manager to ensure long-term success and optimization.

CERDAAC is built with enterprise-grade security to protect sensitive operational and compliance data:

• Cloud Hosting: Hosted in a secure, enterprise-grade cloud environment with high availability and disaster recovery protocols

• Role-Based Access Control: Ensures that users only access data relevant to their responsibilities.

• Audit Trails: Every action is logged with time stamps and user identification, supporting traceability and compliance.

• Electronic Signatures: Compliant with FDA 21 CFR Part 11, ensuring secure and legally binding digital approvals.

• Data Encryption: While not explicitly stated, enterprise cloud platforms like CERDAAC typically use encryption for data at rest and in transit.

• Validation Support: Pre-validated software helps regulated companies meet compliance requirements without extensive internal testing

CERDAAC is a cloud-based platform, which means updates are managed centrally by SIMCO and delivered automatically to all users. While the exact frequency of updates is not publicly specified, cloud enterprise platforms like CERDAAC typically release:

• Minor updates and patches: Monthly or as needed to address bugs and performance improvements.

• Major feature releases: Quarterly or biannually, depending on the roadmap and customer feedback.

Updates are seamless and require no manual intervention from the client’s IT team. This ensures that all users benefit from the latest features, security enhancements, and compliance updates without disruption.

CERDAAC follows standard enterprise SaaS practices regarding data ownership and portability:

• Data Ownership: Customers retain full ownership of their data. CERDAAC acts as a custodian, hosting and managing the data securely on behalf of the client.

• Data Portability: Clients can export their data upon request. This is especially important for regulated industries that require long-term data retention or need to migrate data to another system.

• Audit Trails and Records: All data, including service records and audit trails, are stored digitally and can be downloaded in compliant formats for regulatory or internal use.

CERDAAC is designed to scale flexibly with your organization’s growth or changing needs:

• Modular Licensing: You can start with one module (e.g., Calibration Cloud) and add others (e.g., Maintenance, Facility, Product Traceability) as your needs evolve.

• User-Based Pricing: Licensing is typically based on the number of users or roles, allowing you to scale up or down depending on team size.

• Multi-Site Support: CERDAAC supports multi-location deployments, making it suitable for organizations with multiple facilities or global operations.

• Custom Workflows: As your processes evolve, CERDAAC’s configurable workflows and dashboards can be adjusted without needing custom code.

• Enterprise Support: For large-scale deployments, CERDAAC offers enterprise-grade support and onboarding to ensure smooth scaling.

• Contract Duration: CERDAAC typically operates on annual or multi-year subscription agreements, especially for enterprise clients.

• Renewal Terms: Contracts are often set to auto-renew unless the client provides written notice within a specified period (commonly 30–90 days before the renewal date).

• Cancellation Policy: Early termination may be possible but could involve cancellation fees or forfeiture of prepaid amounts, depending on the terms negotiated in the service agreement.

• Scaling Terms: Clients can usually scale up (add users, modules, or locations) at any time during the contract. Scaling down (reducing users or modules) is typically allowed at the end of the contract term, not mid-term.

• Custom Agreements: For large organizations, CERDAAC may offer custom contract terms, including flexible renewal clauses, SLAs, and exit strategies.

CERDAAC is purpose-built for regulated industries and meets several key compliance standards, particularly in life sciences and aerospace. These include:

• FDA 21 CFR Part 11
  CERDAAC is validated to comply with this regulation, which governs electronic records and electronic signatures. It includes features like secure login, audit trails, and digital signature controls.

• FDA 21 CFR Part 820
  This pertains to Quality System Regulations (QSR) for medical device manufacturers. CERDAAC supports documentation, traceability, and process control requirements.

• ISO 9001 Support
  While not certified itself, CERDAAC helps organizations maintain ISO 9001 compliance by managing quality-related processes and documentation.

• Audit-Ready Reporting
  The platform provides automated, audit-ready reports and maintains a full chain-of-command history for compliance inspections.

• Validated Software
  CERDAAC is delivered as pre-validated software, reducing the burden on internal validation teams and ensuring readiness for regulatory audits.

• Electronic Signatures & Audit Trails
  Fully compliant with industry standards for traceability and accountability in digital environments.