Initial Consultation: The process begins with an initial consultation to understand the specific needs and requirements of the organization. This helps in tailoring the implementation process to meet the unique demands of the user.
Vault Setup: Following the consultation, the CDD Vault is set up according to the agreed specifications. This includes configuring user accounts, setting up data structures, and integrating with existing systems if necessary.
Guided Onboarding: New users undergo a guided onboarding session, which typically lasts about 90 minutes. During this session, users are trained on how to use the platform effectively, including data entry, management, and analysis features.
Data Migration: If there is existing data that needs to be transferred into CDD Vault, a data migration process is initiated. This step ensures that all historical data is accurately imported into the new system.
Customization and Configuration: Any required customizations and configurations are made to ensure the platform aligns perfectly with the organization's workflows. This may involve setting up specific protocols, templates, and user permissions.
Testing and Validation: Before going live, the system undergoes thorough testing and validation to ensure everything is functioning correctly. This step helps identify and resolve any issues that might arise during actual usage.
Go Live: Once testing is complete and any issues are resolved, the system goes live. Users can start using CDD Vault for their day-to-day operations.
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CDD Vault software can be customized to fit specific business needs. It offers a cost-effective and easily customizable platform that allows users to store, review, and retrieve data efficiently. CDD Vault is responsive to customer input on how to improve the platform, indicating a commitment to adapting the software according to user feedback and requirement, the software's architecture supports customization versus configuration, highlighting its flexibility to meet the unique needs of different businesses.
This adaptability is further demonstrated through its integration capabilities, such as with Torx Make, which enables seamless collaboration with CROs and removes manual registration steps, showcasing how CDD Vault can be tailored to streamline workflows and enhance efficiency.
Training Options
In-Depth Tutorials: CDD Vault provides in-depth tutorials for new users who are eager to get started on their own. These tutorials cover the most performed tasks and functions within the platform, helping users become proficient quickly
Training Guides: The platform offers a variety of training guides that are accessible through the CDD Support section. These guides are designed to help users understand and navigate the different features and capabilities of CDD Vault
Demonstration Videos: CDD Vault has demonstration videos available on platforms like YouTube, which showcase how to use the software to accelerate drug discovery. These videos provide visual and practical examples of how to effectively use the platform
Support Options
Support Porta: CDD Vault has a dedicated support portal where users can find articles, FAQs, and resources to help troubleshoot issues or learn more about the platform. This portal is a valuable resource for ongoing user education and problem resolution
Customer Support: CDD Vault offers a range of support options including Email/Help Desk, Chat, and Phone Support. This ensures that users can reach out for help in a manner that suits their preferences and receive timely assistance
Encryption CDD Vault uses SSL encryption to protect all communications with the browser, ensuring that data transmitted between users and the service is secure from interception
Firewalls and Defense Levels The platform deploys two levels of firewall protection, one in hardware and the other in software, for each sensitive server in their server environment. This "defense in depth" approach adds multiple layers of security to guard against unauthorized access
Automated Security Testing: CDD performs thorough automated testing of its application code, including security tests, to ensure that one vault cannot access another vault's private data. This helps in maintaining data integrity and privacy across different user environments
Data Security Measures: Additional security measures include 2-factor authentication and IP tracking, which help in verifying the identity of users and monitoring access patterns for any unusual activities
Secure Data Management: User passwords are stored in the database using strong, one-way encryption hashes, which protect against password theft or unauthorized access
CDD Vault releases updates periodically to enhance its platform and introduce new features. The updates are managed and communicated through various channels, including blog posts on the official CDD website, LinkedIn posts, and application notes. For instance, updates were announced in April 2024, showcasing a new, modern GUI for creating Protocol readout definitions, and in October 2023, focusing on sample management improvements. These updates indicate CDD Vault's commitment to continuous improvement and user-centric development. The frequency of updates, as evidenced by the timestamps of these announcements, suggests that CDD Vault aims to provide regular enhancements and new functionalities to its users throughout the year.
Data Ownership: Users retain ownership of the data they input into CDD Vault. This is explicitly stated in the legal information where users are affirmed to retain all ownership rights in their Community Public Access Data. By uploading data to the CDD Database, users grant CDD a non-exclusive, royalty-free license to use the data in connection with the CDD Website and CDD’s services, but this does not affect the users' ownership rights
Custom Select Plan for Unlimited Clients: The Influence Agency, a scaling digital marketing agency, switched to CDD Vault and was set up on a custom Select plan. This plan includes an unlimited number of clients, which is beneficial for businesses in growth mode as it helps keep fees down. This indicates that CDD Vault offers scalable solutions that can adapt to increasing client numbers without significantly raising costs
Scalable Business Models: Companies with a subscription business model, like CDD Vault, benefit from inherent scalability. These organizations can scale easily according to demand, and customers can scale according to their own needs. This suggests that CDD Vault's services are designed to be flexible, allowing businesses to adjust their usage based on current requirements without facing significant barriers or costs
Contract Renewal
Renewal Process: CDD Vault contracts typically involve signing a new agreement when the previous contract expires. This process may include renegotiation of terms to ensure both parties benefit from the most favorable conditions.
Automatic Renewal: Some contracts may include an automatic renewal clause, which can renew the contract for a specified period (e.g., monthly, quarterly, or yearly) unless either party expresses a desire to renegotiate or terminate the agreement.
Cancellation
Cancellation Rights: Users have the right to cancel their contract within 14 calendar days of the acceptance of the contractual terms. If services are provided during this period, the user may be liable for the cost of these services.
Notice Period for Cancellation: Beyond the initial 14-day period, contracts can typically be canceled with 90 days (about 3 months)' written notice. The effective date of cancellation will be the end of the month in which the 90-day notice period expires.
1. Data Encryption: CDD Vault uses SSL encryption to protect all communications with the browser, safeguarding data from potential interception by unauthorized parties
2. Automated Security Testing The platform conducts thorough automated testing of its application code, including security tests, to ensure that private data in one vault cannot be accessed by another, maintaining strict data isolation
3. Firewall Protection: CDD Vault employs a "defense in depth" strategy with two levels of firewall protection—hardware and software—for each sensitive server in their server environment. This layered security approach helps to prevent unauthorized access
CDD Vault
By Collaborative Drug Discovery Inc
