Callroute

Callroute is a UK-based cloud SaaS company specializing in Microsoft Teams Phone integration. It provides a platform that enables businesses to connect Teams to any phone system, manage global carriers, and automate user provisioning, all from a single portal.

• Founded by sipsynergy, a company with over 15 years of enterprise telephony experience.
• Callroute was created to bridge the gap between Microsoft Teams and traditional business phone systems.
• It has grown into a global Direct Routing provider, serving enterprises, MSPs, and public agencies.

• It appears to be privately held, with growth driven by product innovation and strategic partnerships rather than venture capital.

Callroute offers a comprehensive suite of tools for Teams Phone management:

Core Features:

• Direct Routing: Connect Teams to any carrier or PBX.
• Multi-Tenant Management: Manage multiple Teams tenants in one portal.
• Orto Provisioning Engine: Automate license assignment, call queues, and number management.
• Granular Role-Based Access Control: Delegate admin access by role or location.
• Unified Number Management: Eliminate spreadsheets and manage numbers centrally.
• AI-Powered Sentiment Analysis: Uses OpenAI’s Whisper and ChatGPT to analyze call recordings.
• Call Recording & Analytics: Secure, compliant recording with reporting tools.

• Product expansion has been organic, driven by customer feedback and monthly feature releases.

Callroute releases new features monthly, including:

• Emergency location settings.
• Enhanced call detail reporting.
• Persona-based provisioning.
• Expanded carrier and PBX integrations.

• Customer-Centric: Actively listens to customer feedback to guide development.
• Community Engagement: Supports local businesses, charities, and students.
• Sustainability: Committed to reducing carbon footprint and ethical recycling.
• Innovation-Driven: Small, agile team focused on solving real-world problems.

• Serves over 150,000 Microsoft Teams users globally.
• Trusted by organizations in retail, telecom, government, IT services, and engineering.
• Active in industry events like Commsverse and recognized in UC Today Awards.