Bright Pattern offers a comprehensive omnichannel contact center software solution that integrates various communication channels, including voice, IVR, email, chat, SMS, MMS, and social messengers. The platform supports advanced features such as predictive dialing, skills-based ACD, visual call flow, and real-time supervision. It also includes robust quality management tools, customizable reporting, and data capture APIs. The software is cloud-based, ensuring scalability and flexibility, and is compliant with PCI, SOC 2, HIPAA, TCPA, and GDPR standards. Additionally, Bright Pattern integrates with leading CRM systems and AI providers, enhancing customer interactions and agent productivity through AI-powered tools like natural language processing and sentiment analysis.
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Call RecordingCall MonitoringCall SchedulingCall TransferFully CustomizableCampaign ManagementAutomatic Lead DistributionCRMAuto-DialerCampaign ManagementCall Back SchedulingComputer Telephony IntegrationCustomer Service AnalyticsLive ChatKnowledge Base ManagementIVR/Voice RecognitionMulti-Channel CommunicationPBXSurvey/Poll ManagementTelemarketing ManagementVoIPEmailHelp DeskFAQsForumKnowledge BaseCloud, SaaS, Web-BasedMobile - AndroidMobile - iPhone
Bright Pattern
By Bright Pattern
