Admin By Request
By ADMIN BY REQUEST
Ease of Use & Implementation: The software is repeatedly cited as being "very easy to implement and manage" and having a seamless integration into existing workflows. Its setup is described as simple for quick deployment across devices.
User Experience (End-User): Users love the simple mechanism for requesting admin access (Just-In-Time Elevation), either for a single application ("Run As Admin") or for a limited time session. This reduces support tickets while ensuring security, as most users don't even notice their admin rights are gone.
Security & Auditing: The tool provides robust logging and audit trails for all privileged activity, giving IT full control over what is installed or changed. It includes a multi-scanner for malware detection during app elevation requests.
Flexibility & Configuration: The software is flexible and highly configurable, accommodating various security policies (from laissez-faire logging to strict pre-approval workflows). It supports advanced features like AI auto-approval for known, trusted applications.
Customer Support: The customer support is consistently rated as responsive, competent, and excellent, often described as having fast response times and offering practical, customer-oriented solutions.
Complexity in Administration: While the user experience is simple, some administrators find the initial setup difficulties with configuration and automation challenging. The sheer depth of the administrative portal can be complex.
Access Control & Limitations: Some users feel the limited features restrict customizations or find that the controls are not as granular as those offered by more expensive, feature-rich alternatives, specifically mentioning limitations in advanced endpoint security features.
Initial Deployment Issues: A few reports exist of deployment issues, including an extreme case where the tool reportedly removed a testing user account from both the Administrators and Users groups, causing login problems.
