ABCoA provides a comprehensive 'white glove' implementation process designed to minimize business disruption and ensure data integrity during the transition. The journey begins with a dedicated Project Manager who reviews key implementation dates and coordinates an introduction call with the primary dealership contact. A critical phase is the data conversion, where ABCoA’s conversion team migrates historical records from any legacy DMS, Excel files, or even manual ledger cards into the Deal Pack database. During this period, a beta 'sandbox' environment is created, allowing the dealership's 'Project Champion' and staff to test configurations and train in a risk-free setting. The process includes a thorough validation checklist where department managers verify the accuracy of the converted data. On-site or virtual training sessions are conducted for each department—Sales, Finance, Service, and Accounting—to ensure full proficiency before the official 'Go-Live.' This structured approach, refined over 40 years, typically takes between 4 to 12 weeks depending on the dealership size and the complexity of the data being migrated.

Deal Pack is highly customizable, reflecting ABCoA’s philosophy of 'Success Your Way.' The software allows for granular control over user permissions, enabling owners to restrict or grant access to specific modules and functions based on employee roles. The system includes an advanced 'Report Builder' that allows users to create custom financial and operational reports by filtering and sorting any data field within the database. Beyond reports, the software supports 'a-la-carte' service options, meaning dealerships can add or remove modules like cyclCRM, DLJ Document Vaulting, or AI Collections as their business needs evolve. Dealers can also customize deal calculation scenarios, F&I forms, and document templates to meet specific state requirements or unique business workflows. ABCoA’s internal development team also offers prompt, custom software development for clients who require unique features or specific integrations that are not available out-of-the-box, ensuring the software can grow and adapt alongside the business.

ABCoA is committed to transparent pricing with 'no gimmicks.' While the monthly subscription fee covers the core DMS/LMS functionality and standard web-based support, there are a few areas where additional costs may apply. One-time setup and data conversion fees are common and depend on the volume of data being migrated from a previous system. While web-based training is typically unlimited and free, on-site training at the customer's location involves travel and instructor fees. Certain advanced modules or integrations, such as the AI Collections feature or the DLJ Digital Document Vault, may have separate monthly fees or per-transaction costs. There are also nominal fees associated with credit bureau reporting and payment processing through integrated vendors. However, ABCoA emphasizes that their all-in-one model usually saves dealerships significant money by eliminating the need for five or more separate vendor subscriptions for CRM, Accounting, and Document Storage.

ABCoA offers a multi-faceted training ecosystem to accommodate different learning styles and business needs. The most popular option is **Unlimited Web-Based Training**, which is provided free of charge and allows users to walk through modules with an ABCoA specialist from their own computers. For a more intensive experience, the company offers **Free In-House Training** at their headquarters in Jacksonville, FL, where dealership teams can receive side-by-side instruction in a dedicated learning environment. For large-scale implementations, **On-Site Training** at the dealership's location is available for an additional fee. Beyond live sessions, users have 24/7 access to the **Deal Pack Online University**, which features a library of video guides, help articles, and certification programs. This ensures that new employees can be quickly onboarded and that existing staff can stay updated on the latest feature releases and compliance requirements.

Security is built into the core of the Deal Pack architecture. The software is hosted on **Amazon Web Services (AWS)**, leveraging one of the world's most secure and reliable cloud infrastructures. This includes 24/7/365 data center staffing, real-time data backups across multiple availability zones, and over 99.9% uptime. Deal Pack is **SOC 2 Type II** and **PCI DSS SAQ-D** certified, ensuring it meets the highest standards for data privacy and payment security. To help dealerships comply with the **FTC Safeguards Rule**, the platform includes Mandatory Multi-Factor Authentication (MFA), role-based access controls, and encrypted data transmission. The system also maintains a comprehensive audit trail, tracking every user action within the software to prevent and detect internal fraud. Additionally, all ABCoA personnel undergo annual security and privacy training to ensure best practices are followed at every level of the organization.

ABCoA maintains a rapid release cadence, constantly refining the software based on user feedback and changing regulatory environments. Updates are delivered automatically via the SaaS platform, eliminating the need for manual IT maintenance or costly upgrades on the customer's end. The company invests $5 million annually in R&D, which resulted in over 250 new features and enhancements in 2024 alone. Major feature releases, such as the AI Collections module launched in early 2025, are typically announced via the company blog and accompanied by training webinars. This continuous improvement model ensures that Deal Pack users always have access to the latest tools in automation, compliance, and reporting without experiencing the 'version obsolescence' common in older, on-premise software systems.

ABCoA maintains a clear policy that the customer owns their data. Deal Pack provides several options for data portability, including the ability to export virtually any report or list (inventory, customers, receivables) directly into Excel or CSV formats for further analysis. Because the database is architected for transparency, dealerships can query and extract their information at any time without paying 'ransom' fees to the vendor. In the event a customer chooses to leave the platform, ABCoA’s support team assists with the data extraction process to ensure a smooth transition. The company’s commitment to data integrity is further highlighted by its record of never losing an IRS audit for a client using the system correctly, which is only possible because the data remains accurate, accessible, and owned by the dealership throughout its lifecycle.

Deal Pack is engineered to be 'durable and scalable,' supporting businesses from single-lot startups to enterprise-level organizations with over 15,000 users and $1 billion in receivables. The software’s multi-entity architecture allows owners to manage dozens of separate rooftop locations or related finance companies within a single consolidated dashboard. As a dealership grows, they can add new users and locations instantly without needing to install new hardware or rewrite their accounting structures. The system’s automated workflows—especially the AI Collections and automated GAP rebates—are designed to handle increasing transaction volumes without a corresponding increase in administrative headcount. Deal Pack’s scalability also extends to its 'a-la-carte' feature set, allowing businesses to start with basic DMS functions and layer on CRM, advanced LMS, and e-contracting as their operations become more complex.

Unlike many industry competitors that lock customers into restrictive 3-to-5-year contracts, ABCoA typically offers its software on a monthly subscription basis with no long-term commitment required. This 'no gimmicks' approach is based on the company's confidence in its product and service quality—if the software doesn't deliver value, the customer is free to leave. Contract renewals are automatic on a month-to-month basis, and cancellation terms are straightforward, typically requiring a 30-day notice. ABCoA provides a clear Service Level Agreement (SLA) promising 99.9% uptime and reliable technical support during business hours. The company also offers 'white glove' support after the sale, ensuring that enhancement requests and technical issues are addressed promptly by a team with actual industry experience.

Compliance is the bedrock of the Deal Pack ecosystem. The platform is designed to help dealerships navigate the complex regulatory landscape governed by the **Consumer Financial Protection Bureau (CFPB)** and the **IRS**. Key compliance features include automated **Regulation Z** deal calculations, state-specific forms management, and automated **GAP rebate** processing to ensure accurate and timely refunds. The software facilitates compliant credit reporting to all three bureaus and includes built-in safeguards to prevent illegal repossessions or incorrect vehicle disabling. Security-wise, it is **SOC 2 Type II** certified and compliant with **FTC Safeguards**, **PCI DSS**, and **GAAP** standards. This rigorous focus on compliance is why ABCoA famously states that its customers have successfully passed over 6,000 individual state audits and have never lost an IRS audit when utilizing the software as intended.