Ease of Use: Many users appreciate VCC Live for its user-friendly interface and logical structure. It’s noted for being easy to set up and navigate, which helps new users get up to speed quickly
Comprehensive Features: The software offers a wide range of functionalities, including IVR, predictive dialers, real-time dashboards, and omnichannel communication. These features enable contact centers to handle various tasks efficiently
Customer Support: VCC Live is frequently praised for its excellent customer support. Users report that the support team is responsive and helpful, assisting with any issues that arise
Secure Payment Processing: The VCC Live Pay feature allows for secure over-the-phone payments, which is a significant advantage for businesses handling transactions
Ease of Use: Many users appreciate VCC Live for its user-friendly interface and logical structure. It’s noted for being easy to set up and navigate, which helps new users get up to speed quickly
Lack of Event Notifications: There are reports of missing event notifications, such as change and update logs, which can make it challenging to keep track of system changes
Inbound Project Issues: For inbound projects, there are occasional issues with contact management. For example, if a new contact is created but the same customer calls again, the previous disposition might be saved, leading to inaccurate statistics
