VARStreet XC

The implementation process for VARStreet XC is remarkably swift, typically ranging from 4 to 10 business days for standard setups. The journey begins with a dedicated 'Kick-Off Call' where the implementation team gathers essential details, such as distributor account credentials and payment gateway information. The process follows a structured three-step 'Go-Live' phase: first, account provisioning and environment setup; second, configuration of the aggregated catalog and pricing rules; and third, store customization and user training. For customers requiring advanced features like custom API integrations or complex PunchOut setups, the timeline may extend, but the company utilizes a phased approach to ensure that core functions like quoting are operational as quickly as possible.

VARStreet XC is highly customizable, offering both self-service and professional service options. Resellers can use a 'drag-and-drop' store builder to create branded B2B eCommerce sites without coding knowledge. Advanced users can leverage the platform’s 'Market Smart' store customization services for deep UI/UX tailoring. At the functional level, XC allows for extreme flexibility in defining workflow rules, customer-specific catalogs, and login-based pricing tiers. For specialized needs, VARStreet’s engineering team can perform custom enhancements and platform extensions, ensuring the software adapts to the reseller's specific business logic rather than forcing the business to adapt to the software.

Beyond the base subscription fees, customers may encounter additional costs for high-touch services and third-party fees. These include 'Professional Services' for custom store design, advanced SEO/SMO management, or tailored API development. There is a specialized 'Bid Support Package' for GovEd resellers that involves dedicated team assistance for contract bidding. Users should also account for separate fees charged by integrated third parties, such as payment gateway transaction fees (e.g., Stripe, Authorize.net), tax calculation services (e.g., Avalara), and any costs associated with rich content providers or premium distributor data feeds. VARStreet provides transparent quotes for these services during the initial consultation phase.

Training at VARStreet is comprehensive and personalized. Every new customer receives one-on-one training sessions conducted via webinar, which are tailored specifically to their business needs rather than being generic group sessions. For ongoing learning, users have full access to the 'VARStreet BackOffice' help documentation, which includes a vast library of training videos and step-by-step manuals. The company also offers 'On-site Training' options upon request for larger enterprise teams. Additionally, the help system includes documentation designed for the reseller's end customers, helping them navigate the branded eCommerce stores with ease.

Security is a top priority for VARStreet, which processes over $10 billion in transactions annually. The platform employs a multi-layered security posture, including the deployment of a high-performance Web Application Firewall (WAF) to protect against common web threats and DDoS attacks. All data in transit is protected by SSL encryption, and the infrastructure is hosted on a high-performance, scalable cloud environment. To further instill confidence, VARStreet achieved SOC 2 Type 1 certification in 2021 and successfully transitioned to SOC 2 Type 2 in 2022, proving the effectiveness of its security, availability, and processing integrity controls over an extended period.

VARStreet XC follows a continuous improvement model, with regular updates and feature enhancements pushed to the cloud platform without requiring manual user intervention. The company recently underwent a major architectural shift to microservices, allowing for more modular and frequent updates with minimal system downtime. Users are notified of major feature releases via email and through the 'What’s New' section of the BackOffice portal. The in-house engineering team in Pune, India, works continuously on database optimization, security patches, and adding new distributor connections, ensuring the platform remains current with the latest channel trends.

VARStreet maintains a clear policy that customers retain 100% ownership of their data, including customer lists, pricing rules, and order history. The platform provides robust data export options, allowing users to extract information for use in external systems or for backup purposes. During the Autotask divestiture in 2011, the company demonstrated its commitment to data continuity by ensuring that no user data was moved or put at risk. Contractual terms are designed to protect client intellectual property, and data is managed in compliance with modern privacy standards, ensuring that sensitive business information remains confidential.

The platform is built to scale from 'one-man band' startups to Fortune 500 enterprises. VARStreet XC utilizes a scalable cloud infrastructure that can handle millions of SKUs and high transaction volumes without performance degradation. For growing teams, the system allows for the easy addition of new user licenses, the creation of multiple customer-specific portals, and the management of multiple distributor connections. As a reseller's needs evolve from simple quoting to complex enterprise PunchOuts, they can transition between VARStreet tiers (Back Office to eCommerce to XC) with seamless data migration, ensuring that the software never becomes a bottleneck for organizational growth.

VARStreet typically offers its software on a subscription basis, with both monthly and annual contract options available. The terms include standard service level agreements (SLAs) regarding uptime and support availability (24/5). Cancellation policies and renewal terms are outlined in the master service agreement, with most plans allowing for flexibility as the business scales. Renewal is typically automatic unless notice is provided, and the company works closely with clients through their 'Customer Success' and 'Billing' teams to handle any contract modifications or transitions. Terms also include provisions for professional services engagements, which are scoped separately via Statements of Work (SOW).

VARStreet XC is fully compliant with modern data security and privacy standards. The platform is SOC 2 Type 2 certified, which is the gold standard for SaaS providers, ensuring that all administrative, technical, and logical controls are independently audited. Additionally, the platform supports GDPR and other privacy frameworks through its secure data handling practices. For resellers serving government entities, the platform's support for specialized contract catalogs and secure 'PunchOut' protocols ensures compliance with B2G procurement requirements. The system also integrates with tax compliance partners like Avalara to ensure accurate and compliant sales tax calculations across different jurisdictions.