Unscreen

1. Initial Consultation:

   • Discuss business needs and objectives.

   • Identify key stakeholders and gather requirements.

2. Setup and Configuration:

   • Create accounts for users.

   • Configure default settings based on business preferences.

3. Integration:

   • Integrate with existing systems (e.g., CRM, ERP).

   • Use APIs if available to link with other software tools.

4. Customization:

   • Tailor the software interface and features as per business needs.

   • Implement custom workflows, reporting structures, etc.

5. Testing:

   • Conduct user acceptance testing (UAT) to ensure functionality meets requirements.

   • Make adjustments based on feedback.

6. Deployment:

   • Roll out the software to end users.

   • Monitor for any issues during the initial launch phase.

7. Post-Launch Support:

   • Provide ongoing assistance to users.

   • Gather feedback for future improvements.

1. User Interface Personalization: Adapting the look and feel to match your brand.

2. Custom Functionalities: Adding specific features that cater to unique business processes.

3. Reporting and Analytics: Creating tailored reports to suit specific metrics or KPIs.

4. Workflow Automation: Setting up customized workflows to improve efficiency.

1. Setup Fees:

   • Initial setup fees can range from $500 to $2,000, depending on chosen features and integrations.

2. Monthly/Annual Licensing Fees:

   • Based on the number of users and features; typically ranges from $30 to $100 per user per month.

3. Maintenance Fees:

   • Maintenance fees are generally included in the subscription but may incur additional costs if extensive modifications are made.

4. Support Charges:

   • Basic support is included, but premium support packages may range from $100 to $500 per month for dedicated account managers or advanced troubleshooting.

1. Training Programs:

   • Users receive comprehensive training through workshops or webinars. Most basic training is included but advanced courses may incur additional costs.

2. Support Channels:

   • Email and chat support are available during business hours.

   • Access to online documentation, FAQs, and instructional videos.

1. Data Encryption: All data transmitted and stored is encrypted using industry-standard protocols (e.g., SSL/TLS for data in transit).

2. Access Controls: Role-based access control (RBAC) ensures that only authorized users can access sensitive information.

3. Regular Audits: Routine security audits and vulnerability assessments are conducted to identify and mitigate risks.

4. Data Backup: Regular backups are performed to ensure data integrity and availability in case of a disaster.

5. Compliance: Adheres to regulations like GDPR, ensuring that user data is handled according to legal standards.

1. Update Frequency: Unscreen typically releases updates quarterly. These updates can include new features, bug fixes, and security enhancements.

2. Management of Updates:

   • Automatic Updates: Users usually receive automatic updates to ensure they always have the latest features and security patches.

   • Change Log: Notifications and a change log are provided ahead of the update, outlining new features, improvements, and any necessary steps users need to take.

   • Beta Testing: Before major releases, Unscreen may offer beta programs for select users to test and provide feedback on new features.

1. Data Ownership: Unscreen asserts that users retain full ownership of their data. This means that data created or uploaded to the platform cannot be claimed by Unscreen and remains the intellectual property of the user or organization.

2. Data Portability:

   • Users can export their data in standard formats (e.g., CSV, JSON) at any time.

   • The export process is designed to be straightforward, allowing users to easily manage and migrate their data if they choose to transition to another service.

1. Scaling Up:

• Organizations can add more users or features easily, usually through the dashboard or by contacting support.

• Additional costs will apply based on the number of new users or additional features activated, which may be prorated from the time of activation until the next billing cycle.

2.Scaling Down:

• Users can reduce the number of licenses or downgrade features.

• Typically requires notification at least 30 days before the next billing cycle to avoid being charged for the following period.

• The process of reducing licenses might involve a review of the remaining features, and users may need to confirm their new selection through the dashboard or customer support.

1. Contract Renewal:

   • Unscreen often operates on an annual or multi-year subscription model, with automatic renewals unless canceled by the user.

   • Users typically receive a notification at least 30 days before the renewal date, outlining the upcoming charges and giving them the option to renew or make changes.

2. Cancellation Policy:

   • Users can cancel their subscription at any time through their account settings or customer support.

   • There may be a minimum notice period of 30 days before the next billing cycle to avoid charges.

   • Refund policies vary; in most cases, users may be eligible for a prorated refund based on how long they have used the service within the billing period.

   • Upon cancellation, users often retain access to their account until the end of the current billing period.

1. General Data Protection Regulation (GDPR): Ensures that user data is processed in accordance with EU regulations on data protection and privacy.

2. California Consumer Privacy Act (CCPA): Provides California residents with rights regarding their personal information and mandates how businesses can use it.

3. Health Insurance Portability and Accountability Act (HIPAA) (if applicable): Addresses the handling of protected health information (PHI) for healthcare-related applications.

4. ISO/IEC 27001: Their information security management system is commonly aligned with international standards for managing and protecting data.