TriMed EHR

TriMed’s emphasis on customized support, here’s a general outline of what the implementation process involves:

Typical Implementation Process for TriMed EHR

1. Initial Consultation & Needs Assessment
   TriMed works closely with each practice to understand its workflow, specialty, and goals. This helps tailor the software configuration.

2. System Configuration & Customization
   Custom templates, dashboards, and workflows are set up to match the practice’s operations. TriMed emphasizes flexibility in design.

3. Data Migration
   Existing patient records and practice data are securely transferred into the TriMed system. This step varies in complexity depending on the previous system.

4. Training & Onboarding
   TriMed offers live support, webinars, and in-person training to ensure staff are comfortable with the platform. Training is adapted to the roles of different users (e.g., clinicians, billing staff).

5. Go-Live Support
   During the launch phase, TriMed provides real-time assistance to resolve issues and ensure smooth operation.

6. Post-Implementation Optimization
   After going live, TriMed continues to monitor usage and offers adjustments to improve efficiency and satisfaction.

Estimated Timeline

• Small practices: 4–6 weeks
• Medium to large practices: 8–12 weeks
• Complex implementations (e.g., multi-location or specialty practices): Up to 16 weeks

TriMed EHR is highly customizable and designed to adapt to the unique workflows of different practices. Key customization features include:

• Custom Templates: Clinicians can create and modify templates for documentation, clinical notes, and assessments.
• Custom Dashboards: Users can personalize their interface to highlight relevant data and tools.
• Custom Forms and Reports: Practices can design forms and generate reports tailored to their operational and clinical needs.
• Specialty-Specific Workflows: TriMed offers tailored solutions for specialties like pediatrics and family medicine.
• API Access: For practices needing integration with third-party systems, TriMed provides API support.

These customization options are part of TriMed’s commitment to delivering a solution that fits each practice’s structure and goals.

TriMed EHR uses a quote-based pricing model, and while exact figures vary, here are typical cost components:

• Monthly Subscription: Starts at $589 per provider per month, which includes core modules like EHR, practice management, patient portal, telemedicine, and mobile access.
• Customization Fees: Customization may incur additional charges, ranging from $1,000 for small practices to $10,000 for enterprise-level setups.
• Training Costs: Estimated at $500 per user, covering onboarding and role-specific training.
• Implementation Fees: These may be bundled or separate, depending on the scope of setup and data migration.
• Support & Maintenance: Ongoing support is included in the subscription, with 24/7 access to TriMed’s support team. There’s no indication of separate maintenance fees.

TriMed EHR offers comprehensive training and support designed to ensure smooth onboarding and long-term success:

• Live Training: Personalized sessions tailored to different roles (e.g., clinicians, billing staff).
• Webinars and Documentation: Access to educational materials and walkthroughs.
• In-Person Support: Available for larger implementations or complex workflows.
• 24/7 Support: TriMed provides round-the-clock assistance for urgent issues. Users can call or email and receive help from trained staff based in High Point, North Carolina.
• Human-Centered Approach: Unlike many EHR vendors that rely on FAQs or forums, TriMed emphasizes direct contact with support staff who know the clients by name.
• Post-Implementation Help: Ongoing optimization and troubleshooting are part of the service, ensuring users stay productive and confident.

TriMed EHR employs robust security protocols to safeguard patient and practice data:

• AES-256 Encryption: Data is encrypted both at rest and in transit using one of the highest commercial standards.
• Automatic Session Timeouts: Prevents unauthorized access due to idle sessions.
• Audit Trails: Tracks user activity to ensure accountability and detect anomalies.
• Data Integrity Checks: Ensures that records are accurate and tamper-proof.
• HIPAA Compliance: Adheres to U.S. federal standards for healthcare data protection.
• Role-Based Access Control: Limits data access based on user roles to minimize risk.

TriMed EHR is designed to be automatically updated across all browsers and platforms. This means:

• No manual intervention is required from users.
• Updates are rolled out regularly, ensuring users always have access to the latest features, security patches, and compliance updates.
• Being cloud-based and hosted on AWS, updates are managed centrally, minimizing downtime and disruption.
• The platform is ONC-certified, which requires periodic updates to meet evolving regulatory standards like the Cures Act Final Rule.

TriMed EHR follows industry-standard practices regarding data ownership and portability:

• Data Ownership: Practices retain full ownership of their patient and operational data. TriMed acts as a custodian, not a proprietor.
• Portability: TriMed supports FHIR API standards, which allow for secure and structured data exchange. This ensures that practices can:
  • Export patient records.
  • Integrate with other systems.
  • Migrate data if switching platforms.
• Security and Access: Role-based access controls and encryption ensure that only authorized users can retrieve or transfer data.

TriMed EHR is designed to be scalable and flexible, accommodating practices of various sizes from solo providers to large multi-location groups. Key points:

• Per-Provider Pricing: The monthly fee is typically $589 per provider, allowing easy scaling by adding or removing users.
• Modular Design: Practices can choose which modules to activate (e.g., telemedicine, billing, patient portal), enabling cost-effective scaling.
• Cloud-Based Infrastructure: Hosted on AWS, TriMed supports rapid expansion without hardware limitations.
• Flexible Licensing: Practices can adjust their subscription as their staffing or service offerings change.

TriMed EHR uses a subscription-based model, and while exact contract terms are not published, here are typical conditions based on industry standards:

• Renewal: Contracts often auto-renew annually or monthly unless canceled within a specified notice period (commonly 30–60 days).
• Cancellation:
  • May require written notice.
  • Early termination could incur fees, especially if under a multi-year agreement.
  • Data export is typically supported, but may involve additional charges.
• Support During Transition: TriMed provides assistance for data migration and account closure, ensuring continuity and compliance.

TriMed EHR adheres to several key healthcare compliance standards:

• HIPAA (Health Insurance Portability and Accountability Act): Ensures protection of patient health information.
• EPCS (Electronic Prescribing of Controlled Substances): Supports secure and compliant e-prescribing.
• ONC Certification: TriMed is certified by the Office of the National Coordinator for Health IT, confirming its adherence to federal standards for EHR functionality and interoperability.
• FHIR API Support: Enables secure data exchange and integration with other health systems.
• AWS Security Protocols: Benefits from Amazon’s enterprise-grade security infrastructure, including encryption, access control, and redundancy.