Thena
By Pivoting Owl Inc
Thena is a modern B2B ticketing platform designed to streamline customer support and engagement for businesses. It integrates seamlessly with popular communication channels such as Slack, Microsoft Teams, email, and web chat, providing a unified interface for managing customer interactions. The platform leverages artificial intelligence to automate various aspects of customer support, including request detection, tagging, prioritization, and routing. Thena offers many suites of features to enhance customer service operations. These include AI-powered conversational ticketing, which automatically converts customer messages into actionable support tickets, saving time on manual ticket creation. The platform also provides automated workflows, custom SLAs (Service Level Agreements), and robust analytics capabilities, allowing businesses to track response times, monitor customer satisfaction, and gain data-driven insights into their support operations.
Thena's AI capabilities extend beyond just ticket creation. The platform employs artificial intelligence to automate various aspects of customer support, including request detection, tagging, prioritization, and routing. This level of automation helps support teams handle a higher volume of inquiries more effectively, ensuring that customer issues are addressed promptly and accurately. Additionally, Thena offers AI-generated response suggestions, which can help support agents craft more consistent and helpful replies to common customer queries.
Seller
Pivoting Owl Inc
HQ Location
Mountain View, California, USA
Company Website
https://www.thena.ai/
Contact
+1 3192904252
Year Founded
2022
Knowledge Base AI
AI-powered conversational ticketing
Slack integration
Microsoft Teams integration
Email channel support
Web chat support
Automated request detection
AI-driven tagging and categorization
$64
Per User Per Month
$79
Per User Per Month
Custom
Per User Per Month
Free
English
Where in GCC does Thena have offices?
Not available.
Who are Thena customers in the Middle East?
Not available.
What is Thena local address?
Not available.
Is Thena platform available in Arabic?
Not available.
Does Thena platform use AI? And where?
Thena uses AI and NLP to automatically detect and categorize customer requests from messages on platforms like Slack, email, web, and Microsoft Teams. It can identify questions, issues, feedback, and other request types from the natural language conversations.
AI-Generated Response Drafts: Thena integrates with knowledge bases to generate AI-drafted responses to common customer questions and requests. These AI-generated drafts can be reviewed, edited if needed, and sent to customers directly from within Slack or other channels.
Is Thena a web3 company?
No.
Is there any Web3 components?
No.
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