The typical implementation process for Stay In Touch Ltd software involves several key steps and generally takes about 6-8 weeks. Here's a brief outline of the process:
Contract Signing and Initial Setup: Once the contract is signed, Stay In Touch reaches out to the client to schedule a kick-off call. This step involves initial administrative tasks and setting up the project management tools.
Kick-Off Call (Week 1): This call introduces the Stay In Touch team and the client team, discusses contract details, and reviews project milestones. It also involves introducing the client to Stay In Touch's project management tools and training resources.
Payment Gateway and Integration Setup (Weeks 2-3): During this phase, the necessary documentation is gathered, and integration parameters are provided. The setup and testing of the payment gateway and other property-specific interfaces (e.g., PBX, POS) are conducted.
Configuration Training and CRS Integration (Weeks 3-4): The client undergoes configuration training through Stay In Touch Academy. Concurrently, the Central Reservation System (CRS) integration is completed.
Interface Setup and Go-Live Preparation (Week 4): The property-specific interface setup is finalized, and the property begins entering reservations, marking the system as live. The client is introduced to Stay In Touch's support processes.
Ongoing Support and Training: After going live, Stay In Touch provides ongoing support and training to ensure a smooth transition and address any issues that arise.
The timeline can vary based on the complexity of the project and the resources available from both Stay In Touch and the client.
Stay In Touch, a digital marketing company based in India, offers a range of services that can be customized to fit specific business needs. Here are some key points about its customization capabilities:
Comprehensive Digital Marketing Solutions: Stay In Touch provides a wide array of digital marketing services, including Google Ads, SEO, social media marketing, web design, content creation, and website audits. These services are designed to be adaptable to the latest trends and technologies, ensuring that they can meet the unique needs of different businesses
Tailored Strategies: The company emphasizes its ability to offer meticulously crafted strategies that transform target audiences into valuable leads, fostering sustainable, long-term success. This suggests a high degree of customization in their marketing strategies to align with specific business objectives
Expert Consultancy: Stay In Touch offers expert consultancy services to enhance marketing endeavors. This involves personalized advice and strategies to help businesses stand out in competitive markets, indicating that their services can be tailored to fit specific business challenges and goals
B2B and B2C Marketing: The company has a strong background in both B2B and B2C marketing, which means they can customize their services to cater to different types of businesses and industries
Dedicated Account Managers: Stay In Touch assigns dedicated account managers to clients, which allows for personalized service and the ability to tailor solutions to meet the specific needs of each business
Stay In Touch appears to offer a high level of customization in its services, making it a suitable partner for businesses looking to tailor their digital marketing efforts to specific needs and objectives.
Stay In Touch
By Stay in Touch
Stay In Touch, a digital marketing company, offers various training and support services for new users, particularly focusing on their StayNTouch Cloud Property Management System (PMS). Here are the key training and support offerings they provide:
Product Training Webinar Series: Stay In Touch offers a comprehensive training series for their StayNTouch Cloud PMS. These webinars are designed to help users build or refresh their knowledge of the system. The series covers configuration, user training, and advanced topics such as integrations and reporting. This segmented, weekly approach ensures that users can gradually build their expertise in using the system effectively.
User Training on Specific Features: They provide detailed training on specific functionalities of the StayNTouch Cloud PMS, such as managing groups, loading rates, using rooming lists, and handling group billing. These sessions are part of their broader user training series and are aimed at ensuring users can utilize all features of the system efficiently
Training Guide and Practice Environment: Stay In Touch offers a training guide that can be used alongside live training sessions. This guide includes practice exercises and the option to use a demo hotel environment, allowing users to practice and reinforce what they have learned in a hands-on manner.
Support and Continuous Learning: The company emphasizes continuous learning and support, encouraging users to engage with their training materials and webinars regularly. This approach ensures that users remain up-to-date with the latest features and best practices for using the StayNTouch PMS.
Stay In Touch provides a structured and supportive training environment for new users, ensuring they can effectively use their digital marketing and property management solutions.
Stay In Touch, a platform that provides solutions for contactless check-ins and property management, implements various security measures to protect data. Here are some potential security practices that Stay In Touch may employ based on industry standards and best practices:
Encryption at Rest and In Transit: Stay In Touch likely encrypts data both when it is stored (at rest) and when it is being transmitted (in transit) over networks. This ensures that even if data is intercepted or accessed without authorization, it cannot be easily read or tampered with.
Role-Based Access Control (RBAC): The platform probably uses role-based access control, allowing only authorized users to access certain data or functionalities based on their role within the organization.
Multi-Factor Authentication (MFA): To enhance security, MFA may be implemented, requiring users to provide multiple forms of verification before gaining access to the system.
Security Audits and Penetration Testing: Regular audits and penetration testing are likely conducted to identify vulnerabilities in the system and ensure that security measures are up to date.
Automatic Backups: Stay In Touch may perform regular backups of data to ensure that information can be restored in case of a system failure or data loss.
Disaster Recovery Plan: A comprehensive disaster recovery plan would help the company quickly restore services and data following an unexpected incident.
GDPR/CCPA Compliance: The platform is likely compliant with international data protection regulations like the General Data Protection Regulation (GDPR) in Europe or the California Consumer Privacy Act (CCPA), ensuring user data is handled lawfully and securely.
Data Minimization: Stay In Touch may employ data minimization practices, collecting only the data necessary for their services, which reduces the risk in case of a breach.
Secure API Integrations: If Stay In Touch integrates with other software or services, secure APIs are likely used to ensure that data exchanged between systems is protected from unauthorized access.
Continuous Monitoring: The platform likely monitors network traffic and system activities in real-time to detect and respond to potential security threats promptly.
Audit Logs: Comprehensive audit logs may be maintained to track who accessed what data and when, helping to identify and investigate any suspicious activities.
Security Awareness Training: Stay In Touch may provide training to employees and users to ensure they understand the importance of data security and follow best practices to protect information.
These measures reflect a comprehensive approach to data security, ensuring that user data is protected from unauthorized access, breaches, and other potential threats. For exact details, reviewing Stay In Touch's security documentation or contacting their support team would be necessary.
Stay In Touch, like many SaaS platforms, likely has a structured approach to releasing updates to ensure the software remains secure, functional, and aligned with user needs. While specific details about Stay In Touch's update schedule and management processes are not publicly available, here's a general outline of how such updates are typically handled:
Regular Updates: Stay In Touch probably releases updates on a regular basis, which may include monthly or quarterly updates. These updates often contain new features, improvements, and security patches.
Critical Security Updates: In the case of security vulnerabilities, Stay In Touch may release emergency patches as required, ensuring that users are protected against potential threats.
Major Version Releases: Significant updates, such as new versions of the software with major feature enhancements, might be released annually or biannually.
Automated Updates: Updates are likely managed automatically by the platform, minimizing the need for user intervention. This ensures that all users are on the latest version of the software.
Phased Rollouts: Stay In Touch may use a phased rollout approach, where updates are gradually released to users to monitor performance and catch any potential issues before a full-scale deployment.
User Notifications: Users are typically notified in advance of upcoming updates, with details provided on what the update includes and any potential impact on their use of the software.
Testing and Quality Assurance: Before any update is released, it is likely tested extensively in a controlled environment to ensure compatibility and stability.
Customer Ownership: Typically, customers retain full ownership of any data they upload or generate on the platform. This means that while Stay In Touch manages and stores the data, the rights to the data remain with the customer.
Provider Rights: The platform may have rights to access or use the data for purposes such as service improvement, support, or analytics, as defined in their service agreement or privacy policy.
Data Export: Stay In Touch likely provides options for users to export their data in standard formats (e.g., CSV, Excel). This feature is essential for ensuring data portability, allowing customers to transfer their data to another service or keep a backup.
APIs: If the platform offers API access, it can facilitate seamless data transfer between systems, enhancing portability.
Post-Termination Access: Upon termination of services, customers are typically given a period during which they can retrieve their data. After this period, the data is usually deleted from the platform's servers.
Secure Deletion: After the contract ends and the data is no longer needed, the platform generally follows a secure data deletion process to protect customer privacy.
Scalability for Stay In Touch:
Vertical Scaling (Scaling Up): Adding more resources to handle increased workloads, such as upgrading performance levels or using elastic database pools to automatically adjust to workload demands. This is useful for handling spikes in workloads and ensuring optimal performance during peak times.
Horizontal Scaling (Scaling Out): Adding more databases or dividing large databases into smaller nodes using data partitioning techniques like sharding. This approach allows for efficient management of large datasets across multiple servers, enhancing the system's ability to handle increased demands without compromising performance.
Flexible Resource Allocation: Stay In Touch allows organizations to scale resources up or down based on their current needs. This flexibility helps organizations manage costs effectively by only using the resources they require at any given time.
Automated Scaling: Implementing automated scaling solutions that adjust resources dynamically based on real-time workload demands. This ensures that the system can handle varying workloads efficiently without manual intervention.
Terms and Condition for Stay In Touch:
Contract Renewal
Notice Period for Fee Changes: Stay In Touch requires at least forty-five (45) days' prior written notice to the customer if there are any changes to the fees stated on the order for any renewal term.
Automatic Renewal: Contracts with Stay In Touch may include automatic renewal clauses. This means that unless a notice of termination is provided within the specified period, the contract will automatically renew for the renewal period set in the contract.
Renewal Process: The renewal process typically involves evaluating the current contract, determining the need for renewal, conducting research and analysis, negotiating the terms and conditions of the new contract, reaching an agreement, signing the contract, and managing the contract.
Performance Evaluation and Needs Analysis: Before renewing a contract, it is essential to assess the performance of the current services or products and determine any necessary changes in terms of scope, conditions, or costs. This helps in negotiating new terms that better align with the business's evolving needs.
Negotiation and Drafting: Engage in negotiations with the contractual partner to discuss new conditions. Once agreed upon, a new contract is drafted that incorporates all the changes and updates. This new contract is then signed and implemented.
Contract Cancellation
Cancellation Clause: Stay In Touch contracts may include a cancellation clause that outlines the conditions and procedures for terminating the contract. This clause typically requires written notice to the other party and may specify any penalties or fees associated with early termination.
Grounds for Cancellation: Contracts can be cancelled if one or more parties breach the contract, which is a condition for contract cancellation. Other grounds for cancellation may include failure to receive goods or commence services within the specified timeframe, or significant changes in the consumer's circumstances.
Mutual Agreement: Contracts can also be cancelled by mutual agreement between the parties. This involves negotiating mutually agreeable conditions for cancellation and formalizing the agreement in writing.
Legal Compliance: It is crucial to ensure that the cancellation process complies with all legal requirements. This includes verifying that the contract meets all legal standards and assessing whether any violations or breaches of laws have occurred.
Effect of Cancellation: Upon cancellation, both parties are released from their obligations under the contract. However, any transactions completed before the termination date remain in full force and effect. The cancellation agreement may also include provisions for refunds, fee forfeiture, and confidentiality to prevent future disputes.
Stay In Touch adheres to the following compliance standards:
General Data Protection Regulation (GDPR): GDPR is a regulation designed to protect the privacy of citizens in the European Union. It requires organizations to obtain consent before processing personal data and mandates strict guidelines on how data must be transferred and secured. Stay In Touch complies with GDPR by ensuring that all personal data of EU citizens is handled in accordance with these regulations, including obtaining necessary consents and implementing robust data protection measures.
Health Insurance Portability and Accountability Act (HIPAA): HIPAA is a U.S. regulation that seeks to protect sensitive health information and prevent unauthorized disclosure without patient consent. Stay In Touch ensures compliance with HIPAA by safeguarding health-related data, such as medical records and biometric identifiers, through stringent security protocols and access controls.
Payment Card Industry Data Security Standard (PCI DSS): PCI DSS is a set of security standards designed to protect cardholder data during credit card transactions. Stay In Touch adheres to PCI DSS by implementing measures such as maintaining secure systems, encrypting transmission of cardholder data, and regularly updating anti-virus software to protect against malware.
ISO 19600: ISO 19600 provides guidelines for establishing, implementing, maintaining, and improving a compliance management system. Stay In Touch follows ISO 19600 standards to ensure a systematic approach to compliance, aligning with international best practices.
