SmartProcess
By CWA GmbH
SmartProcess by CWA Software is a leading BPM (Business Process Management) and quality management solution trusted by over 500 companies and 150,000 users, helping organizations enhance their process management, workflow automation, and compliance controls.
SmartProcess is positioned as an intelligent, user-friendly solution that unifies process modeling, digital documentation, workflow automation, and quality management into a single platform. The software supports end-to-end organizational digitalization—enabling conversion of manual or email-based workflows into structured, automated processes, compliant with international standards like ISO 9001.
Visual process modeling with BPMN notation and browser-based creation.
Workflow automation for tasks, processes, documents, and quality management actions.
Complaint, audit, and qualification management with customizable standard workflows.
Document management, version control, check-in/check-out, and automated read confirmations.
Integrated support for ISO 9001 compliance, with tools for process maps, risk tracking, and corrective action management.
Recent feature development centers on dynamic workflow control, expanded audit and document functionality, improved complaint management, and enhanced reporting and risk management—responding directly to evolving industry and regulatory demands.
SmartProcess and CWA Software emphasize usability, transparency, adaptability, and compliance excellence. The platform’s guided onboarding, hands-on training, and responsive customer support reflect a user-first and compliance-driven ethos. The company prioritizes helping organizations establish, automate, and improve integrated management systems with minimal friction.
SmartProcess serves over 500 organizations with more than 150,000 users, spanning manufacturing, healthcare, services, and public sectors. Its user community values process flexibility, efficiency gains, and the strong support network provided by CWA Software. Transparent documentation and tailored training further empower community members to achieve quality and compliance goals.
