SharpCloud
By SharpCloud Software Ltd
SharpCloud typical implementation process:
Initial Consultation: The organization meets with SharpCloud’s team to define objectives, scope, and integration needs; this sets the foundation for deployment.
Requirement Analysis: Stakeholders detail business processes, required data sources, and visualization goals; the platform is tailored for a fit-for-purpose rollout.
System Integration: SharpCloud connects with external systems (e.g., PowerBI, Jira, Azure DevOps) and internal data sources, usually handled by the technical team with guidance from SharpCloud support.
Customization & Configuration: Bespoke views, output formats, and connectors are built to match client requirements and create tailored strategic and portfolio dashboards.
User Training: SharpCloud provides onboarding and training sessions for key users and administrators, covering platform usage, data visualization, and collaborative functions.
Pilot Launch: An initial pilot or controlled rollout allows for validation and feedback, ensuring data flows, custom views, and stakeholder engagement work as planned.
SharpCloud offers extensive customization capabilities to fit specific business needs, making it suitable for organizations requiring tailored roadmapping, portfolio management, risk visualization, and innovation tracking solutions.
The platform enables organizations to unify, visualize, and interact with both quantitative and qualitative data from different silos, making stories and decision processes highly adaptable to individual business contexts.
Users can create bespoke views, outputs, and connectors, ensuring the data and insights presented meet specific reporting, analysis, or communication requirements.
SharpCloud supports a wide range of interactive views (Timelines, Radars, BowTies, etc.), allowing users to showcase information visually in ways that align with their industry’s demands and storytelling preferences.
Seamless integrations are possible with leading business platforms such as PowerBI, Azure DevOps, Jira, and Snowflake, among others, so organizations can fit SharpCloud into their existing tech ecosystem without the need for disruptive migrations.
Companies can continue to use data in situ and leverage SharpCloud’s connectors to enhance reporting, analysis, or project tracking without rebuilding processes from scratch.
SharpCloud’s collaborative support team works directly with organizations on custom projects, assisting in the development of tailored connectors, data views, and outputs for niche or advanced requirements.
Customization isn’t limited to visuals or integrations; support may extend to workflow enhancement and process mapping, fitting specific business goals and operational frameworks.
Industry leaders use SharpCloud for complex relationship mapping, actionable tracking, progress updates, and drilling into connected data—a testament to its adaptability for extensive, multi-faceted business cases.
Risk management customization includes specialized visualizations like Risk PIDs and BowTie diagrams suited to sector-specific needs.
Innovation tracking can be molded to match the timing, alignment, and impact assessment requirements unique to R&D-focused organizations.
SharpCloud provides collaborative training and tailored support options designed to help new users quickly maximize the platform’s value and adapt it to their unique business requirements.
SharpCloud’s team actively assists organizations in onboarding, ensuring setup, data integration, and initial configuration are aligned with each customer’s strategic goals and workflows.
New users receive guidance on how to build interactive visuals and data stories, including walk-throughs of features like roadmapping, portfolio management, risk visualization, and innovation tracking.
Training includes best practices for data connection, exploring story relationships, and leveraging interactive views (such as Timelines, Radars, BowTies) to support decision-making processes.
SharpCloud offers collaborative support, with specialists available to help organizations create bespoke views, custom outputs, and integrations tailored to their specific needs, workflows, and reporting contexts.
The support team partners with business users on custom projects, which may involve advanced data mapping, connector setup, or the development of specialized visualization solutions.
Ongoing assistance is provided to troubleshoot issues, enhance adoption, and ensure the platform evolves alongside changing organizational requirements.
The SharpCloud team remains engaged beyond initial onboarding, supporting companies as they develop new use cases, expand into different business units, or require additional customization.
SharpCloud implements security measures to protect user data, ensuring compliance with industry standards and proactive risk management strategies.
SharpCloud is certified in Cyber Essentials Plus, a government-backed cybersecurity certification scheme that covers five key controls: secure configuration, boundary firewalls/gateways, access control, administrative privilege management, patch management, and malware protection.
The platform is hosted on Microsoft Azure, leveraging secure, scalable infrastructure with no direct physical access to data centers; data can be hosted in US, EU, or UK regions as per customer choice.
All data transmitted and stored within SharpCloud is subject to encryption both at rest (using AES 256) and in transit, protecting sensitive business information from unauthorized access.
Files are stored with precautions against bottlenecks and unauthorized access, and continuous backups enable restoration of data to any point within the preceding 30 days.
Customers have control over data center regions and data storage preferences, with support for regulatory compliance across multiple jurisdictions.
SharpCloud offers access control models such as RBAC and supports identity management, multi-factor authentication, and conditional access policies to restrict unauthorized access.
Activity and data access are audited for full transparency, allowing identification of suspicious or irregular behavior.
Integration with single sign-on (SSO) via Azure AD is recommended for enhanced authentication measures.
Security vulnerabilities are proactively managed, with annual external penetration testing and weekly patches for exposed security issues.
Incidents are reported via established channels and escalated according to policy; SharpCloud support staff actively monitor the application for issues and respond promptly.
SharpCloud releases updates frequently—typically on a weekly basis—and manages its update process using structured change and release management policies, continuous monitoring, and Azure DevOps deployment automation.
New features, improvements, and bug fixes are released weekly, ensuring the platform evolves rapidly and remains secure and feature-rich for all users.
Security issues are patched within the same update timeframe, helping to maintain ongoing compliance and protection against new vulnerabilities.
Real-time data updates and automated reporting features mean roadmaps and dashboards always reflect the latest information—eliminating reliance on static, outdated reports.
SharpCloud utilizes Azure DevOps for deployment, which ensures the build process, configuration, and deployment are consistently managed via an established, traceable change process.
All changes and updates are tracked through a transparent release process, making it possible for users and admins to monitor what has changed and when.
Release notes published on the SharpCloud website keep users informed about new features, enhancements, and bug fixes in each release.
Vulnerability management follows supplier-defined controls, including annual penetration tests by third parties and weekly updates for exposed issues.
SharpCloud software meets several internationally recognized compliance standards focused on data protection and information security, demonstrating a strong commitment to safeguarding business data and adhering to legal requirements.
SharpCloud is certified for ISO 27001:2013, the global standard for information security management systems (ISMS).
Certification is issued by A-LIGN, an accredited body, validating SharpCloud’s systematic implementation of confidentiality, integrity, and availability controls across its organization and software platform.
Annual audits and recertification ensure ongoing compliance and continuous improvement of security measures.
SharpCloud is certified under the UK government-backed Cyber Essentials Plus scheme, ensuring foundational cybersecurity controls are consistently maintained.
This certification covers technical controls for secure configuration, boundary firewalls, access management, and vulnerability handling.
SharpCloud abides by GDPR and other data privacy laws relevant to data processing in regions where it operates, clearly delineating processor and controller responsibilities in its Data Processing Addendum.
Customers can choose where their data is stored (e.g., EU, UK, US data centers) to support compliance with local regulatory requirements.
SharpCloud’s contract renewal and cancellation terms are governed by clear conditions that balance flexibility for customers with specific notification and refund policies.
At the end of the agreed subscription term, customers have the option to renew their licenses at the price quoted by SharpCloud or the service provider.
Renewal terms are outlined in each order and may reflect negotiated pricing, particularly for enterprise and multi-year contracts.
Either party can terminate the agreement for cause (such as a material breach), with SharpCloud providing a refund pro rata for the remaining subscription period if it cannot remedy the issue and the customer purchased directly.
SharpCloud may also terminate service with 60 days’ written notice if it is no longer able to provide the solution; customers receive pro rata refunds in this scenario.
For general cancellation, formal notice of termination is required 90 days before the contract end date for managed services; data extraction at exit is possible, subject to a fee based on security level and data volume.
Upon termination, access to workspaces is removed and data can be exported, typically for a fee; data is retained on backup tapes for up to one year, after which retrieval is not guaranteed.
Subscription licenses require the customer to remove the solution from their systems promptly following termination and return any provided materials to SharpCloud.
Any outstanding fees become immediately payable upon termination or expiry of the agreement, especially if the agreement is terminated due to customer default.
SharpCloud software is certified to internationally recognized data protection and information security standards, ensuring strong compliance and governance for enterprise use cases.
SharpCloud holds ISO 27001:2013 certification, confirming its alignment with global requirements for information security management systems (ISMS).
Certification is issued by A-LIGN, signifying robust controls on confidentiality, integrity, and availability for customer and business data.
Regular external audits ensure continued adherence and continuous improvement of security measures.
The platform is certified under the UK government-backed Cyber Essentials Plus program, supporting foundational cybersecurity controls such as secure configuration, firewalls, and vulnerability management.
SharpCloud meets General Data Protection Regulation (GDPR) requirements for users in the EU and UK, clarifying roles via its Data Processing Addendum and supporting customer control over data residence.
Customers may select data storage regions to satisfy local regulatory obligations (EU, UK, US).
