Service Fusion

Service Fusion is a comprehensive field service management (FSM) software designed to streamline operations for service businesses. Key features include a robust dashboard that provides metrics such as average revenue per job, estimate and job heatmaps, and new customer data. The online booking feature allows customers to book services through a link on the business's website or via text and email, collecting essential job information. Quote management enables the creation, sending, and tracking of quotes and estimates, with options for upselling and cross-selling services. The client management system stores detailed customer information, including billing terms, communication preferences, and service locations. Scheduling and dispatching are facilitated through a drag-and-drop calendar and real-time notifications, while invoicing and payments are streamlined with integrated invoicing and QuickBooks synchronization. The software also offers GPS fleet tracking to monitor technician behavior and location, and ServiceCall.ai, a call center add-on for managing customer communications. Additionally, Service Fusion provides extensive reporting capabilities and integrates with various third-party applications like QuickBooks and Google Calendar. The platform supports mobile access, making it easy for field technicians to manage jobs on the go.