ScrumDo

The typical implementation process for ScrumDo is designed to be flexible and scalable, depending on the size and maturity of the organization. While ScrumDo does not publish a rigid timeline, here’s a detailed breakdown of what the process generally looks like based on available documentation and platform design:

ScrumDo Implementation Process

1. Initial Setup (1–3 days)

• Account Creation: Sign up and choose a plan (Free, Basic, Portfolio, or Enterprise).
• Workspace Configuration: Set up workspaces for teams or departments.

• User Roles & Permissions: Assign roles (admin, member, viewer) and invite team members.

2. Framework Selection & Customization (2–5 days)

• Choose from supported frameworks: Scrum, Kanban, SAFe, Scrumban, LeSS, DAD.
• Customize workflows, boards, and iterations to match your team’s process.

• Define WIP limits, swimlanes, and custom fields.

3. Data Import & Integration (3–7 days)

• Import existing project data (CSV, Excel, or API).
• Set up integrations (e.g., GitHub, Slack, or custom via API).

• Configure notifications and automation rules.

4. Training & Onboarding (1–2 weeks)

• Use ScrumDo’s Help Center and wiki for self-guided onboarding.
• Optional: Engage with ScrumDo’s agile coaching (available in Enterprise plans).

• Conduct internal training sessions for teams and stakeholders.

5. Pilot Run & Feedback (1–2 weeks)

• Run a pilot sprint or iteration.
• Collect feedback from users.

• Adjust workflows, boards, and reporting tools based on team input.

6. Full Rollout (2–4 weeks)

• Expand to additional teams or departments.
• Implement portfolio-level planning and cross-team coordination.

• Monitor adoption and performance using built-in analytics.

Estimated Total Time: 2 to 6 Weeks

• Small teams may be fully operational in under 2 weeks.
• Large enterprises with multiple teams and portfolios may take 4–6 weeks, especially if agile coaching and custom configurations are involved.

ScrumDo is highly customizable and designed to adapt to various business needs and agile maturity levels.

Key Customization Capabilities:

• Framework Flexibility: Supports Scrum, Kanban, SAFe, Scrumban, LeSS, and DAD, allowing teams to tailor their workflows to specific methodologies.
• Workspace Customization: Users can create and modify stand-alone or portfolio-level workspaces, adjusting workflows, boards, and iteration structures.
• Custom Fields & Boards: Teams can define custom fields, WIP limits, swimlanes, and card types to reflect their unique processes.
• API Access: Developers can build custom integrations using ScrumDo’s public API.
• Set-Up Wizards: For SAFe and other frameworks, ScrumDo provides setup wizards that automate much of the initial configuration.
• Portfolio Management: Multi-level portfolios can be configured to reflect organizational hierarchies and cross-team dependencies.

ScrumDo also offers consultation services to help tailor the platform to your current and future practices, especially for enterprise clients.

ScrumDo’s pricing is transparent, but additional costs may apply depending on the plan and level of support required:

Base Pricing (as of latest data):

• Starter Plan: $0.99/user/month
• Basic Plan: $8.99/user/month (up to 10 users, 3 workspaces)
• Portfolio Plan: $5.99/user/month (unlimited teams, advanced features)

• Enterprise Plan: $12.99/user/month or $999.99/month (includes coaching and enterprise support)

Additional Costs:

• Setup Fees: No mandatory setup fees for standard plans, but custom onboarding or agile coaching (included in Enterprise) may incur additional charges.
• Maintenance: Included in subscription; no separate maintenance fees.
• Support Charges:
  • Standard Support: Included in all plans via help center and in-app chat.
  • Premium Support: Available for Enterprise clients, including dedicated success managers and agile transformation support.

ScrumDo provides a range of self-service and guided support options to help new users onboard and succeed:

Training Resources:

• Getting Started Wiki: A comprehensive online help center with step-by-step guides for setting up teams, boards, and workflows.
• In-App Guidance: Tooltips and contextual help are embedded throughout the platform.
• Video Tutorials: These are available for key features like backlog grooming, sprint planning, and portfolio management.

• Agile Coaching: Included in Enterprise plans, ScrumDo offers expert-led coaching to help teams adopt and scale agile practices.

Support Options:

• Standard Support: Available to all users via in-app chat and email.
• Premium Support: Enterprise customers receive dedicated support, including:
  • Agile transformation consulting
  • Custom onboarding
  • Priority response times
• Community & Documentation: Access to a knowledge base and user community for peer support.

ScrumDo takes a multi-layered approach to security, ensuring both infrastructure and data are protected:

Infrastructure Security:

• Hosted on AWS: Uses Amazon Web Services with multiple availability zones for redundancy.
• Redundant Systems: All critical infrastructure has at least two redundant nodes.

• Disaster Recovery: 30-day rolling backups and regular snapshots stored in Amazon S3 with 99.999999999% durability.

Data Protection:

• SSL Encryption: All paid accounts access ScrumDo over HTTPS/SSL.
• Hashed Passwords: Passwords are never stored in plain text.
• Access Control: Developers only access anonymized customer data.

• Intrusion Detection: Host-based and external monitoring systems detect suspicious activity.

Operational Security:

• Hardened OS: Servers run on patched and secured operating systems.
• Firewall & Encryption: Dedicated firewalls and encrypted access to block unauthorized entry.
• Code Review: Every line of code is reviewed for security before deployment.

ScrumDo follows a continuous deployment model with frequent updates that are rolled out seamlessly to users:

Update Frequency:

• Regular Fixes & Enhancements: ScrumDo publishes changelogs that show frequent updates, including bug fixes, UI improvements, and feature enhancements.

• Real-Time Improvements: Updates often include improvements to real-time collaboration, such as better syncing of board changes and live updates to task statuses.

Update Management:

• Zero Downtime Deployments: Updates are deployed using a system that allows live server replacement, ensuring no service interruption.
• Redundant Infrastructure: Updates are tested on redundant nodes before full deployment, minimizing risk.
• Monitoring & Rollback: Host-based intrusion detection and external monitoring ensure that any issues post-update are quickly identified and resolved.

ScrumDo’s update strategy is designed to be invisible to users, ensuring that teams can continue working without disruption.

ScrumDo maintains a user-first data policy, ensuring that customers retain control over their data:

Data Ownership:

• You Own Your Data: ScrumDo’s privacy policy confirms that users retain ownership of their data and that it is only used for purposes explicitly agreed upon.

• No Unauthorized Sharing: Data is not shared with third parties without user consent, except as required by law.

  Data Portability:

• Export Options: Users can export project data (stories, tasks, attachments) via CSV or API, allowing for easy migration or backup.
• API Access: Full access to project data is available through ScrumDo’s public API, enabling integration with other tools or custom reporting.
• Backups: A rolling 30-day backup is maintained, and data can be restored from any point within that window.

ScrumDo offers flexible scaling options to accommodate growing or shrinking teams:

Scalability Features:

• User-Based Pricing: Plans are priced per user, allowing organizations to add or remove users as needed.
• Workspace Flexibility: Teams can create or archive workspaces based on project needs.
• Plan Upgrades/Downgrades: You can switch between plans (e.g., from Basic to Portfolio or vice versa) at any time through the account management portal.
• No Long-Term Lock-In: Monthly billing options allow for short-term adjustments without long-term commitments.

This makes ScrumDo suitable for startups, growing teams, and large enterprises that need to adapt quickly.

ScrumDo’s Terms of Use outline clear policies for renewal and cancellation:

Contract Terms:

• Automatic Renewal: Subscriptions typically renew automatically unless canceled before the end of the billing cycle.
• Cancellation Policy:
  • Users can cancel at any time via the account settings.
  • ScrumDo reserves the right to suspend or terminate accounts for any reason, including violations of terms.
• Refunds: Refunds are not guaranteed and are handled on a case-by-case basis.

ScrumDo adheres to several data protection and compliance standards, especially for enterprise clients:

Compliance Highlights:

• GDPR Compliant: ScrumDo provides a GDPR Addendum and Data Processing Agreement to ensure compliance with EU data protection laws.
• Data Subprocessors Disclosure: Lists subprocessors and their roles in data handling.
• Data Portability & Ownership: Users retain ownership of their data and can export it at any time.
• Security Best Practices: Includes SSL encryption, hashed passwords, and intrusion detection systems.