rater8

rater8 offers a robust suite of features tailored specifically for healthcare organizations to manage and enhance their online reputation. At its core is the pollin8 algorithm, which intelligently directs patients to review sites that need the most attention—like Google, Healthgrades, Vitals, and WebMD—ensuring a balanced and strategic distribution of feedback. The platform integrates seamlessly with over 100 EHR and practice management systems, automating the delivery of post-visit surveys via text or email. These surveys can operate in either Review Builder Mode, which maximizes public reviews, or Survey Mode, which collects internal feedback. rater8’s centralized dashboard consolidates reviews and survey responses, offering real-time analytics, sentiment analysis, and benchmarking tools to track performance across providers and locations. Additional features include Verified Reviews listings, SEO-optimized testimonial widgets, AI-supported review responses, low-rating alerts, service recovery workflows, and Net Promoter Score tracking. Together, these tools empower practices to improve patient satisfaction, boost visibility, and drive measurable growth.