1. Onboarding Options: Radar Healthcare offers two types of onboarding: Standard and Elite. The Standard option includes minimal configuration and a few unique customizations, suitable for smaller organizations. The Elite option, on the other hand, allows for advanced configurations such as API setup, validation testing, and user acceptance testing. It also includes access to two Radar® Privacy accounts — one for training and one for production, enabling settings to be tested in the training account before going live.
2. Customization and Configuration: During the onboarding process, the Radar® onboarding manager works closely with the organization to understand its requirements and customize the software accordingly. This includes setting up the production account based on active custom data and platform settings.
3. Training and Support: Radar Healthcare provides training for both end-user workflow and administration functions. The onboarding manager guides the organization through each setting, offering hands-on practice to ensure users are confident in using the software. This support continues even after the initial setup, with the onboarding manager remaining as a dedicated point of contact.
4. Practical Implementation Steps: The implementation involves identifying the core team, preparing incident intake forms, and if necessary, setting up Single Sign-On or API integrations. This preparation helps in starting the projects sooner and more efficiently.
1. Highly Configurable System: Radar Healthcare allows full control over the forms used in the system, providing a lot of flexibility over what information is captured during events. This feature ensures that the software can be tailored to meet the specific data capture needs of different organizations.
2. Customization and Configuration Support: During the onboarding process, a dedicated Project Manager guides each organization through the customization and configuration of the software. This includes setting up the system to align with the organization's specific workflows and requirements.
3. No Specialist Knowledge Required for Customization: The system is designed so that users with the correct permissions can configure the system independently, without needing specialist knowledge. This empowers organizations to adapt the software to their needs without extensive technical expertise.
4. Flexible Implementation Options: Radar Healthcare offers two onboarding options—Standard and Elite—each providing different levels of customization. The Elite option, for instance, includes advanced configurations such as API setup, validation testing, and user acceptance testing, catering to organizations that require a more tailored setup.
5. Modular System Design: The software is designed as a modular system, providing solution flexibility tailored to individual customer requirements. This modular approach allows organizations to choose and customize the modules that are most relevant to their operations.
6. Integration Capabilities: Radar Healthcare is set to integrate with other platforms like Nourish Care, enhancing its functionality and allowing for seamless data flow between systems. This integration capability is crucial for organizations looking to maintain a cohesive ecosystem of different software tools.
1. Setup Fees: Radar Healthcare does not charge a setup fee for its software. This is explicitly mentioned, indicating that users can start using the software without an upfront cost related to the initial setup.
2. Monthly Subscription Cost: The pricing for Radar Healthcare starts at $4,500 per month. This subscription cost is designed to support quality, risk, and compliance management in the healthcare industry, offering a range of modules to automate various aspects of these processes.
3. Support Services: Radar Healthcare includes standard support services without any extra costs. These services likely cover basic customer support needs. A dedicated account manager is assigned to each client, ensuring personalized support and assistance.
4. Premium Consulting/Integration Services: While not explicitly listed as an additional cost, the mention of premium consulting/integration services suggests that more specialized or advanced support and integration assistance might be available for an additional fee. This could include services beyond the standard support, such as custom integrations or in-depth consulting on best practices for using the software.
5. No Mention of Maintenance Charges: The sources do not specifically mention maintenance charges, suggesting that ongoing maintenance might be included in the monthly subscription cost. However, for detailed information on maintenance or any potential hidden costs, it would be advisable to directly consult Radar Healthcare's pricing details or contact their sales team.
1. Introduction to Radar Healthcare: A one-day course aimed at new users or those with little knowledge of the software. It covers basic functionalities such as dashboard navigation, reporting events, performing audits, action planning, and workforce compliance.
2. Super User (Standard): A one-day course for users who will be using all aspects of Radar Healthcare daily. It includes managing audits, scheduled tasks, documents, risk matrix and register management, workforce compliance, form editor, and system administration.
3. Super User (Advanced): This course is designed for users with a working knowledge of Radar Healthcare who require a deeper understanding of the software's capabilities or are responsible for training and supporting other users. It includes a recap of areas covered in the Introduction and Super User (Standard) courses, scenario-based questions, and quizzes.
4. End User Training: Tailored sessions for frontline users, focusing on the specific permissions and functionalities relevant to their roles. The training can be delivered in workshop style or other formats depending on the organization's facilities.
Support System
Radar Healthcare's support system includes:
1. Dedicated Support Desk and Online Help Function: Offers system support for critical and system-wide faults available 24/7/365, along with user and non-critical support.
2. Customer Experience Team: Provides a tailored approach to implementing Radar Healthcare, ensuring that the software fits the specific needs of the team. The team includes support, project management, and customer success managers who assist users from onboarding through long-term strategic outcomes.
3. Digital Marketplace and Community Forums: Radar Healthcare maintains a digital marketplace for services and an online community for information, guides, and user interaction. These platforms facilitate peer support and access to a wealth of knowledge.
4. Training Academy: Offers off-the-shelf and bespoke training courses for further learning as required by the customers. This ensures that users can continue to enhance their skills and knowledge of the software.
1. Strict Access Controls: Radar Healthcare employs comprehensive role-based access controls to ensure that users can only access information necessary for their roles. This approach minimizes the risk of unauthorized access to sensitive data.
2. Encryption of Sensitive Information: All sensitive data, whether in transit or at rest, is encrypted. This ensures that even if data is intercepted, it cannot be read without the appropriate decryption keys.
3. Regular Vulnerability Assessments: The system undergoes regular vulnerability assessments to identify and address potential security weaknesses. This proactive approach helps in mitigating risks before they can be exploited.
4. Robust Incident Response Procedures: In the event of a security breach, Radar Healthcare has established robust incident response procedures to quickly address and mitigate the impact of the incident. This includes full system monitoring in place 24/7 to detect and respond to security incidents promptly.
5. Compliance with Data Protection Laws: Radar Healthcare collects, holds, and processes personal information in accordance with new data protection laws effective from May 2018, ensuring compliance with legal requirements for data security and privacy.
6. Technical Assurance Framework: The internal security and architecture of Radar Healthcare are designed to the highest standards, incorporating a comprehensive role-based approach to security. This framework includes physical security controls such as manned security, CCTV, ID access cards, and man-traps.
7. Certification Validation: Radar Healthcare has attained certifications that validate the implementation of essential security measures to defend against common cyber threats, demonstrating their commitment to data security.
Radar Healthcare manages its software updates through a technical assurance framework, which schedules software releases based on the earliest value that can be released to the customer. This approach indicates that the timing of updates is not fixed to a specific schedule but is instead determined by when new features or improvements are ready to be deployed to enhance customer experience. This flexible scheduling allows Radar Healthcare to remain agile and responsive to the needs of its users, ensuring that the software continuously evolves to meet the changing demands of healthcare quality and compliance management.
Data Ownership:
Radar Healthcare explicitly states that data ownership lies with the customer. This means that the organization using Radar Healthcare's services retains ownership of all data they input into the system.
Data Storage and Location:
For users in the UK/EEA, all data resides within the UK/EEA when utilizing the Radar Healthcare system. For users in the USA, data is stored within Microsoft Azure's hosting infrastructure.
Data Portability:
Radar Healthcare recognizes the right to data portability under certain circumstances. This aligns with data protection regulations such as GDPR, which grant individuals the right to obtain and reuse their personal data across different services.
1. Standard Service Level Agreements (SLAs): Radar Healthcare offers standard SLAs and can also agree on service credits per contract aligned to the clients' requirements. This suggests a degree of customization in the terms of service based on individual client needs.
2. Community Terms of Use: The terms for the Radar Healthcare Community indicate that Radar Healthcare reserves the right to change these terms at any time by posting an updated version on the Community. Any updated version becomes effective when posted, and continued use of the Community after such changes constitutes acceptance of the modified terms.
3. General Approach to Contract Management: While not specific to Radar Healthcare, general practices in contract management, as discussed in related sources, emphasize the importance of understanding renewal terms and the conditions under which contracts can be terminated or not renewed. This includes provisions for automatic renewal unless a party gives notice of non-renewal within a specified period.
4. Digital Marketplace: Radar Healthcare's presence in a digital marketplace where standard SLAs can be tailored suggests that contract terms, including those for renewal and cancellation, might be flexible and negotiated based on specific client agreements.
1. Data Security and Protection Toolkit (DSPT): Radar Healthcare is accredited with the DSPT, which is a framework that ensures health and social care organizations are practicing high standards of data security and protection.
2. Digital Technology Assessment Criteria (DTAC): Radar Healthcare also meets the DTAC, which assesses digital technologies against a range of standards including clinical safety, data protection, technical security, interoperability, usability and accessibility, and technical stability.
3. ISO27001 Standard: Radar Healthcare's security governance is based on the ISO27001 standard, which is a specification for an information security management system (ISMS). This standard helps organizations to manage the security of assets such as financial information, intellectual property, employee details, or information entrusted by third parties.
