Quant
By Quant Retail s.r.o
The typical implementation process for Quant Retail software follows several key stages, which can vary based on the complexity of the retail environment. Here's a brief overview:
Initial Consultation & Requirement Gathering
Description: Quant team collaborates with the client to understand business needs, retail layout requirements, and goals.
Customization & System Setup
Description: The software is configured to meet specific business needs, including integration with existing retail systems (e.g., POS, inventory).
Data Migration & Integration
Description: Client data, such as product catalogs, inventory, and sales data, are migrated into the Quant system. Integration with third-party systems is set up (e.g., ERP).
User Training
Description: Comprehensive training sessions for staff on how to use Quant for retail space management, planograms, and store optimization.
Testing & Quality Assurance
Description: Testing of the system is done to ensure functionality, data accuracy, and process smoothness in the live environment.
Go-Live & Post-Launch Support
Description: The software goes live, and support is provided to resolve any issues that arise during the early stages of live operation.
Custom Product Properties: Quant allows users to create custom product properties. This feature enables businesses to define and manage additional attributes for their products, which can be tailored to meet specific requirements. This customization is particularly useful for businesses with unique product characteristics that need to be tracked and managed within the software.
Planogram Software: Quant's planogram software is designed to be highly flexible and customizable. It supports the creation of detailed and tailored planograms that can be adjusted to fit the specific layout and merchandising strategies of different stores. This customization helps retailers optimize shelf space and product placement according to their unique business strategies and customer preferences.
Integration with Existing Systems: Quant can be integrated with existing systems and data sources, allowing for a seamless flow of information between different platforms. This integration capability ensures that the software can be customized to work within the existing technological ecosystem of a business, enhancing its utility and effectiveness.
User-Defined Fields and Reports: The software supports the creation of user-defined fields and custom reports. This feature allows businesses to capture and analyze data that is most relevant to their operations, providing insights that are tailored to their specific needs and objectives.
Flexible Deployment Options: Quant offers flexible deployment options, including on-premises and cloud-based solutions. This flexibility allows businesses to choose the deployment method that best fits their operational requirements and IT infrastructure.
Pricing Model: Quant Retail uses a subscription-based pricing model. This typically means that customers pay a recurring fee (usually monthly or annually) to use the software.
Maintenance: As Quant is a subscription-based service, routine maintenance and updates are typically included in the subscription cost. This is a standard practice for Software-as-a-Service (SaaS) solutions, where the provider handles all maintenance and updates as part of the service.
Support Charges: Basic support is likely included in the subscription price. However, some software providers offer tiered support levels, with more comprehensive support packages available at an additional cost. Without specific information from Quant, we cannot confirm if they charge extra for premium support options.
Initial Training Session: Quant provides an initial two-hour online training session as part of their Quick Start Support package. This session is designed to help new users get acquainted with the software and its functionalities.
Ongoing Training: For users who opt for the Yearly Support package, Quant includes ongoing training sessions. This ensures that users continue to receive guidance and can stay updated with any new features or changes in the software.
User Manuals and Documentation: Quant offers detailed user manuals and documentation to help users understand the implementation process and how to use the software effectively. This includes step-by-step guides from data preparation to normal operation.
Support
Consultant Support: Quant provides direct support from their consultants for the first 30 days as part of the Quick Start Support package. This support is crucial for addressing any initial challenges and ensuring a smooth onboarding process.
Yearly Support: Users who subscribe to the Yearly Support package receive continuous support from Quant's consultants throughout their subscription period. This includes assistance with any issues that arise and help with data integration and other technical aspects.
Exceptional Support: Quant emphasizes the availability of their consultants to help users whenever needed. This high level of support is aimed at ensuring that users can maximize the benefits of the software and achieve their business goals.
Additional Resources
Video Tutorials: Quant provides video tutorials that demonstrate how to create planograms and other key functionalities of the software. These tutorials are designed to make it easier for users to learn and apply the software's features.
GDPR Compliance: Quant adheres to the General Data Protection Regulation (GDPR) and has implemented measures to protect personal data in accordance with these regulations.
Data Encryption: Where appropriate, Quant employs pseudonymization and encryption of personal data.
Access Controls: The company implements access controls, including multi-factor authentication, to protect data.
System Integrity: Quant ensures the confidentiality, integrity, availability, and resilience of its systems and services.
Data Recovery: Measures are in place to ensure that availability of and access to personal data can be restored in a timely manner after an incident.
Regular Assessments: Quant regularly assesses and evaluates the effectiveness of its technical and organizational security measures.
Anti-Malware Protection: The Services are periodically tested using industry-standard anti-virus software and processes to protect against malicious code.
Data Ownership: Users retain ownership of their personal data. Quant processes personal data in accordance with GDPR and other relevant regulations, ensuring that users' rights are protected.
Data Portability: Users have the right to data portability, which allows them to obtain a copy of their personal data in a structured, commonly used electronic format. This enables users to transfer their data from one electronic processing system to another without hindrance.
Subscription-Based Model: Quant operates on a subscription-based model, which inherently supports scalability. Organizations can adjust their subscription plans based on their current needs, whether scaling up or down.
Authorized Users: The terms and conditions specify that only authorized users can access and use the services and documentation. This allows organizations to control the number of users and adjust as necessary.
Fair Use Policy: Quant has a Fair Use Policy to maintain the integrity and operability of its ecosystem. This policy includes limits on API usage and other resources, which are based on the average expected usage for a typical user under each plan. This ensures that resources are allocated efficiently and can be scaled according to usage patterns.
Flexible Plans: The terms indicate that Quant offers different plans, each with specific limits and features. Organizations can choose a plan that best fits their needs and switch plans as their requirements change.
Terms and condition for Quant:
Automatic Renewal: The subscription to Quant services typically renews automatically at the end of the current subscription term. This is a common practice for subscription-based services to ensure continuity of service.
Notification of Price Changes: If there are any changes in the subscription fees, Quant is required to notify the customer in advance. For example, cQuant.io specifies that any price increase, not exceeding five percent, must be communicated at least ten business days before the end of the current license term.
Customer's Right to Non-Renew: Customers have the right to opt-out of the automatic renewal by providing written notice. For instance, cQuant.io requires customers to notify them at least three business days before the end of the current license term if they do not wish to renew.
Contract Cancellation
Cancellation by Customer: Customers can cancel their subscription at any time. However, the terms and conditions often specify that any prepaid fees are non-refundable. For example, QuantCDN states that they are not required to refund any fees paid or prepaid after termination.
Cancellation by Quant: Quant reserves the right to terminate the agreement for convenience at any time. This means they can end the contract without needing to provide a specific reason, although they typically must provide notice to the customer.
Effect of Termination: Upon termination, Quant will cease rendering services under the contract. Any prepaid amounts for services that have not yet been rendered are generally not refunded. For example, cQuant.io specifies that fees and other amounts prepaid by the customer will not be refunded upon termination, even if they relate to an unexpired portion of the license term.
Survival of Terms: Certain terms and conditions may survive the termination of the contract. These typically include clauses related to data protection, liability, and indemnification, ensuring that both parties' rights and obligations regarding these matters continue even after the contract has ended.
Cooling-Off Period: In some cases, there may be a statutory cooling-off period during which customers can cancel the contract without penalty. For example, Quant Systems provides a 14-day cooling-off period for consumers within the European Union, during which they can cancel their order without giving any reason.
Quant, the software provided by Quant Retail, typically adheres to a range of compliance standards relevant to retail management, data security, and software governance. While the exact compliance certifications Quant meets may not be explicitly detailed on their website, the following general standards are likely to be relevant for a retail software solution like Quant:
General Data Protection Regulation (GDPR) – If Quant handles personal data from users or customers within the European Union, it must comply with GDPR, which governs data privacy and the protection of personal information.
ISO/IEC 27001 – This is a standard for information security management systems (ISMS). Retail software solutions often need to ensure that customer and business data are secure, and ISO 27001 certification can demonstrate a strong commitment to information security practices.
Payment Card Industry Data Security Standard (PCI DSS) – If Quant integrates with payment systems or processes payment information, it may comply with PCI DSS to ensure secure handling of credit card data.
SOC 2 (Service Organization Control 2) – Quant might comply with SOC 2 if it offers cloud services, focusing on controls related to data security, availability, processing integrity, confidentiality, and privacy.
CIS Controls – If Quant is used in markets that focus on cybersecurity, it could align with CIS Controls, which are best practices for securing IT systems.
