Pomelo Health
By TELUS
Pomelo Health (by TELUS Health) is a leading Canadian provider of digital healthcare workflow and patient engagement software. Known for optimizing clinic operations through automation, Pomelo enables healthcare professionals to communicate securely with patients, streamline administrative processes, and enhance care delivery across multi-specialty clinical environments.
Pomelo Health operates within the TELUS Health ecosystem, offering cloud-based software for appointment management, two-way patient messaging, online intake forms, and telemedicine. The platform integrates directly with TELUS EMRs like Accuro and Medesync, helping clinics reduce no-shows, digitize administrative workflows, and deliver modern patient experiences through secure, encrypted channels. Originally marketed under Health Myself Innovations, the platform was acquired by TELUS Health and rebranded as Pomelo to reflect its wider integration capacity across Canadian healthcare systems.
Pomelo Health was founded in Montreal by Rémi Richard and Yan Raymond-Lalande, who were inspired to create a patient engagement system that would alleviate long clinic wait times and improve access efficiency. Their early innovation — a digital kiosk and online check-in system — evolved into a multi-module SaaS solution supporting healthcare workflows nationwide. With backing from Canada’s Trade Commissioner Service and the Canadian Technology Accelerator (CTA) in Boston, the founders expanded Pomelo’s reach beyond Ontario into U.S. telehealth markets, where TELUS Health later saw strategic synergy and fully integrated the platform.
Before TELUS Health’s acquisition, Pomelo Health raised approximately $24.8 million across four funding rounds, including growth capital supporting platform expansion and EMR partnerships. The acquisition provided long-term capital for national scaling, embedding Pomelo as a key module in TELUS Health’s Connected Care portfolio. While specific post-acquisition financials are undisclosed, TELUS Health’s broader digital health business (which Pomelo contributes to) reported multi-million-dollar reinvestments in interoperability development and security infrastructure in Canada and the U.S. between 2022–2025.
Pomelo Health offers tools spanning the entire patient experience lifecycle :
Online Booking & Scheduling – Patients can book, cancel, or reschedule appointments online.
Automated Reminders & Notifications – SMS, email, and voice alerts reduce no-shows.
Mobile Self Check-In – Contactless check-in via mobile or QR code.
eForms & Intake Automation – Smart pre-visit forms auto-populate patient records.
Two-Way Secure Messaging – Private, encrypted communication between staff and patients.
Patient Portal – Direct access to messages, results, and prescriptions.
Mass Communication Tools – Targeted newsletters, campaign analytics, and engagement tracking.
Newer developments between 2024 and 2025 include mobile intake automation, expanded teleconsultation scheduling, and AI-assisted messaging templates. These upgrades allow predictive automation of patient communication (e.g., sending reminders based on previous attendance rates) and secure cloud storage aligned with provincial privacy requirements. Enhancements also include deeper analytics integration with TELUS dashboards, providing real-time engagement analytics and utilization metrics for clinics.
As part of TELUS Health, Pomelo inherits a culture grounded in innovation, security, and care access equity. The founding philosophy of patient-centered, technology-enabled empathy remains core to its operations. Teams are encouraged to develop with “privacy-by-design” principles, ensuring that any software enhancement aligns with healthcare ethics and human-centered design values. Employees work across clinical technology, AI integration, and secure cloud delivery units, reflecting TELUS’s emphasis on collaboration, trust, and inclusivity.
Pomelo Health is used by thousands of healthcare providers across Canada, covering clinics in all provinces and serving patients through direct web and mobile access. The user community spans small practices, multi-site clinics, and enterprise health networks. Users include both general practitioners and specialty clinics in family medicine, physiotherapy, and mental health. According to TELUS insights, Pomelo contributes significantly to over 5,000 clinics’ patient engagement strategies nationwide, interoperating with TELUS Health Virtual Care and Connected Care offerings.
