Payment Depot
By Stax Payments, Inc
Transparent, Simple Pricing: Many users initially chose Payment Depot for its flat-rate membership model with no hidden fees, finding the pricing easy to understand and often significantly less expensive than competitors.
Documented Cost Savings: Businesses report saving up to 3% in fees compared to other processors, with substantial cost reduction for high-volume or high-ticket merchants.
Friendly, Responsive Service: Reviewers describe Payment Depot’s support team as fast, helpful, and knowledgeable—especially during the onboarding process and in the company’s earlier years.
Easy Setup & Good Integrations: Users appreciate the smooth merchant onboarding, user-friendly web portal, and integrations with payment gateways like Clover, Authorize.net, and POS systems
Clear Billing, Straightforward Statements: Statements are simple and match quoted rates, making reconciliation and understanding costs easier for business owners.
Customer Service Decline: Users note a steep drop-off in customer service quality post-acquisition, describing unresponsive or unhelpful support, difficulty reaching agents, and unresolved issues (often related to account changes or cancellations).
Hidden or Changing Fees: Some merchants have been charged previously undisclosed fees (e.g., PCI, reporting, or “statistical package” fees), as well as surprise increases in transaction or membership costs without advance warning.
Account Holds and Fund Delays: Negative reviewers cite account freezes, slow deposits, withheld funds (sometimes due to risk flags even for longtime loyal customers), and poor communication during these events.
Cancellation and Refund Issues: Users report challenges cancelling accounts—sometimes continuing to be billed after supposed cancellation—or recouping terminal deposits/fees.
