Ovation

Ovation is a restaurant-specific guest experience management platform that enhances customer feedback and operational insights. It uses SMS-based surveys, streamlines guest recovery, and provides real-time issue resolution tools. Ovation also offers operational insights for revenue growth and effective text marketing campaigns. Ovation transforms collected data into actionable goals and recommendations tailored to each restaurant's needs. This allows operators to focus on the most critical issues affecting their business while automating many aspects of guest interaction and feedback analysis. The platform also integrates with over 50 popular point-of-sale (POS) and online ordering systems, making it adaptable for various restaurant environments.

Ovation's emphasis on real-time guest recovery and frictionless feedback collecting, which are especially suited for the restaurant business, sets it apart from its rivals in the guest experience management space. Ovation uses brief, two-question SMS-based surveys that greatly increase response rates, according to reports, gathering feedback from up to 20% of guests, as opposed to the meager 0.1% that long-form surveys typically obtain. This is in contrast to standard survey platforms that frequently rely on lengthy questionnaires. In addition to increasing the amount of feedback, this efficient method enhances the caliber of the insights obtained, giving restaurants a better grasp of the tastes and experiences of their patrons.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)