Efficiency and Productivity: Users praise Orum's ability to significantly increase call productivity, with some reporting up to 400% improvement in the number of calls made per day.
AI-Powered Features: The AI-driven voicemail detection, bad number filtering, and phone directory navigation are highly appreciated for saving time and improving connection rates.
Integration Capabilities: Orum's seamless integration with popular CRM systems and sales tools like Salesforce, Outreach, and SalesLoft is frequently mentioned as a major advantage.
Call Quality and Analytics: Users appreciate the smooth dialing experience and the advanced analytics that help identify coaching opportunities and optimize team performance.
Automated Voicemails: The ability to leave pre-recorded voicemails automatically is seen as a time-saving feature.
Customer Support: Several reviews mention excellent customer support, with some users specifically praising their Customer Success Managers.
User-Friendly Interface: Many users find Orum easy to set up and use, praising its intuitive interface.
Call Connectivity Issues: Some users report that calls get cut off more frequently than expected, which may not always be due to network issues.
International Support: While generally praised, some users indicated a need for improved international or global support.
Missing Features: Some users noted the absence of certain desired features, such as specific note fields or more advanced search capabilities in call lists.
User Interface Limitations: While many find the interface user-friendly, others feel it could be improved and looks somewhat dated.
Pricing Transparency: The lack of transparent pricing on Orum's website is mentioned as a drawback by some potential users.
