The implementation process for Noovy is designed to be fast, intuitive, and minimally disruptive to hotel operations. Here’s a step-by-step overview:
Initial Consultation & Demo:
Hotels begin by booking a free live demo through Noovy’s website. During this session, Noovy’s team walks through the platform’s features and assesses the property’s specific needs.
Account Setup & Onboarding:
Once a hotel decides to proceed, Noovy sets up the account and configures the system based on the property’s room types, rate plans, and operational workflows. This includes integrating with OTAs and setting up the booking engine.
Data Migration:
Existing reservation data, guest profiles, and rate structures are imported into Noovy. The platform supports seamless migration from other PMS systems.
Customization & Configuration:
The system is tailored to match the hotel’s branding, policies, and operational preferences. This includes customizing the booking engine, email templates, and automation rules.
Training & Support:
Noovy provides hands-on training for hotel staff, focusing on daily operations like check-ins, calendar management, and payment processing. The platform is designed to be so intuitive that even non-technical users can master it quickly.
Go-Live & Optimization:
Once the system is live, Noovy continues to monitor performance and offers ongoing support. Hotels typically begin seeing operational improvements and increased direct bookings within weeks.
Implementation Timeframe:
Most hotels can fully implement Noovy within a few days to one week, depending on the complexity of their setup and data migration needs
Noovy offers a high degree of customization to accommodate the unique needs of independent hotels, B&Bs, and multi-property groups. Here are several data points that highlight its flexibility:
Custom Booking Engine:
Hotels can tailor the booking engine to match their brand identity, including colors, fonts, and layout. This helps drive direct bookings and maintain a consistent guest experience.
Noovy’s pricing is designed to be transparent and inclusive. The base subscription starts at $5 per room per month, with a minimum monthly fee of $95. For European customers, the standard rate is €100/month. There is a one-time setup fee of $499, which covers onboarding, system configuration, and initial training.
Importantly, Noovy does not charge for ongoing support, maintenance, or software updates. All core features—including property management, channel management, booking engine, payment collection, and mobile access—are included in the subscription. Additional training sessions beyond the complimentary ones are available at €50 per 2-hour session, and on-site training can be arranged for an extra fee.
Noovy provides a structured onboarding and training process that typically spans 4 weeks:
Support is available via phone, email, and chat, and is rated 4.9/5 by users. Additional training or on-site support can be requested for a fee.
Several key practices are evident:
Noovy operates on a cloud-based infrastructure, which allows it to roll out updates automatically and regularly without requiring manual installation or downtime. While the exact frequency of updates isn’t publicly specified, the platform is designed to evolve continuously, incorporating new features, security enhancements, and performance improvements. Updates are managed centrally and delivered seamlessly to all users, ensuring that hotels always operate on the latest version of the software. This approach minimizes disruption and ensures consistent access to new capabilities.
Noovy’s Data Processing and Transfer Policy aligns with GDPR and other international data protection laws. According to the policy:
This policy ensures that hotels maintain control over their information and can transition smoothly if needed.
Noovy is built to be scalable and flexible, making it easy for hotels to adjust their usage based on changing needs:
This flexibility makes Noovy suitable for seasonal properties, expanding hotel groups, or businesses undergoing restructuring.
Noovy offers a flexible and transparent contract structure designed to accommodate the needs of independent hotels and small hotel groups:
No Long-Term Contracts: Noovy emphasizes that there are no binding long-term agreements, allowing hotels to subscribe every month. This gives users the freedom to cancel or adjust their subscription without penalty.
Cancellation Terms: Hotels can cancel their subscription at any time. The cancellation policy for guest bookings (managed within the platform) is highly customizable. Hotels can define fully refundable, partially refundable, or non-refundable periods based on check-in and booking dates. These policies can be applied to specific rate plans and room types, offering granular control over refund conditions.
Noovy adheres to international data protection and compliance standards, particularly:
GDPR (General Data Protection Regulation):
Noovy’s data handling policies are aligned with GDPR, ensuring that hotels retain ownership of their data and guests have rights to access, rectify, and delete personal information. Noovy acts as a data processor, managing data on behalf of the hotel.
These measures ensure that Noovy meets the operational and legal requirements of hotels operating in Europe, the Middle East, and other global regions.
