Essential for EOS Implementation: Many users highlight that Ninety is indispensable for organizations running on the Entrepreneurial Operating System (EOS), stating that it makes managing EOS frameworks and processes far easier and more effective
User-Friendly and Intuitive: The platform is frequently praised for its clean, straightforward interface and ease of use, even for those new to business operating systems
Meeting Management: Users consistently report that Ninety revolutionizes meetings, making them more structured, focused, and productive. Features like built-in agendas, real-time tracking of to-dos, and action items are especially valued
Goal and KPI Tracking: The ability to set, monitor, and report on goals, rocks, and KPIs in a centralized dashboard is a major benefit, helping teams stay aligned and accountable
Customer Support: Ninety’s customer service is described as outstanding-quick, friendly, and thorough, with many users noting that support staff are always available and responsive to feedback
Collaboration and Accountability: The software enhances team collaboration and ensures everyone is on the same page, improving communication and accountability across departments
Glitches and Bugs: Some users report occasional glitches, crashes, and clunky interface elements. For example, certain buttons or functions require precise clicking, and sometimes meeting participant lists do not update in real time
Limited Integrations: A common complaint is the lack of integration with other popular project management or KPI tools like Microsoft Teams, Monday.com, QuickBooks, or Excel. This can limit workflow automation and data syncing
Feature Gaps: Users mention missing or underdeveloped features, such as more robust reporting for rocks, easier administration of scorecards, and better process documentation tools
Pricing Concerns: The per-seat pricing model is seen as expensive, especially for larger organizations that would like to give access to more than just the senior leadership team
Learning Curve: Some users note a learning curve when first adopting the platform, particularly in understanding EOS terminology and workflows
