Newslever
By Newslever
Newslever typical implementation process:
Initial Consultation and Demo: Schedule a 15-minute demo with the Newslever team to review features, discuss your monitoring needs, and see the platform in action.
Requirements Gathering: Answer a few questions about your competitors, preferred sources, and what types of updates or channels you want to track. This helps Newslever tailor your dashboard.
Turnkey Setup by Newslever: The Newslever team handles all technical setup and implementation for you, eliminating the need for manual configuration or integration. No company data or technical resources are required on your end.
Custom Dashboard Creation: Newslever quickly builds your custom dashboard based on your requirements, subscribing to competitor newsletters, setting up website change tracking, and configuring news, social, and ad monitoring.
Onboarding and Training: Receive initial remote training, which typically takes just 15–20 minutes. Training can be tailored to your team’s specific use cases and needs.
User Access and Notification Preferences: Add unlimited users, assign access, and set individual notification and email frequency preferences.
Go Live and Immediate Monitoring: Once setup is complete, Newslever begins monitoring and delivering real-time alerts and curated updates to your dashboard and inbox.
Newslever can be customized to fit specific business needs, offering a range of configurable options and tailored workflows:
Custom Dashboard Setup: During onboarding, Newslever creates a custom dashboard for each client based on their specific competitors, sources, and monitoring preferences, simply by asking a few targeted questions.
No Technical Integration Required: The platform is designed for rapid, non-technical customization-clients provide their requirements and Newslever’s team handles all setup, ensuring the dashboard matches business needs without IT involvement.
Competitor and Channel Selection: Users can specify which competitors to track and what types of updates to monitor (news, press releases, blogs, email newsletters, digital ads, website changes, social media posts, etc.).
Newsletter and Email Monitoring: Newslever enables the creation of custom email addresses using your domain for subscribing to competitor newsletters, webinars, and more, ensuring all relevant communications are captured in your dashboard.
Custom Alerts and Notifications: Clients can set preferences for real-time alerts and notification frequency, ensuring teams are informed about the most relevant competitor activities as they happen.
Customizable Reports: The platform offers customizable reports, allowing users to alter report layout and content to suit different team or stakeholder needs.
Keyword and Topic Tracking: Businesses can track specific keywords, topics, or industry trends relevant to their strategies, ensuring intelligence is tailored to their market.
Collaboration Features: Activity dashboards and team collaboration tools can be configured to match internal workflows, making it easy to share insights and coordinate responses.
Training Tailored to Use Case: Initial remote training is customized to each client’s workflows and use cases, ensuring teams get the most relevant guidance for their operations.
Dedicated Customer Success: A dedicated customer success manager is assigned to each account, providing ongoing support and further customization as business needs evolve.
Newslever offers a suite of training and support options to ensure new users can effectively utilize the platform. Here's an overview:
Live Online Sessions: Newslever provides live online training sessions, allowing users to interact directly with experts for real-time guidance.
Documentation and Knowledge Base: A robust collection of written materials is available, covering various aspects of the platform to assist users in navigating and utilizing features effectively.
Webinars and Video Tutorials: Users have access to webinars and video tutorials that offer visual and detailed walkthroughs of the platform's functionalities.
Chat Support: Real-time assistance is available through chat, enabling users to get immediate help with their queries.
Email/Help Desk: Users can reach out via email or the help desk for more detailed support needs.
Phone Support: For direct communication, phone support is offered to address user concerns promptly.
FAQs and Forums: A section dedicated to frequently asked questions and community forums is available for users to find answers and share insights.
Users have consistently highlighted the effectiveness of Newslever's support and onboarding processes:
One user noted, "The team is so helpful from set-up to making changes to who and how we monitor them."
Another mentioned, "The onboarding with Amber was terrific," emphasizing the personalized support received during the initial setup.
These testimonials reflect Newslever's commitment to ensuring users have a smooth and supportive experience from the outset.
Newslever implements several measures to protect user data, as outlined in their Privacy Policy and Terms & Conditions. Key aspects include:
Data Collection and Usage:
Newslever collects both Personal Information (e.g., name, company name, email address, phone number) and Non-Personal Information (e.g., browser type, device information, usage data).
Personal Information is used to communicate with users and is shared only with vendors performing services for Newslever, under strict confidentiality agreements.
Data Security Measures
Newslever employs cookies to enhance user experience and track usage patterns.
Users are responsible for maintaining the confidentiality of their account credentials and must notify Newslever of any unauthorized access.
User Rights and Controls
Users can opt out of marketing communications at any time by following unsubscribe instructions in emails or by contacting Newslever directly.
Newslever does not knowingly collect information from individuals under the age of 18 and will delete such information if discovered.
Data Sharing and Third Parties
Personal Information is not sold, traded, or rented to third parties for marketing purposes without user consent.
In the event of a business transaction (e.g., merger, acquisition), user information may be transferred as part of the assets, with users being notified of such changes.
Policy Updates and Contact Information
Newslever reserves the right to update its Privacy Policy and Terms & Conditions, with significant changes communicated to users via email or prominent notices on the site.
Newslever's policies regarding data ownership and portability are outlined in their Terms & Conditions and Privacy Policy. Here's a summary of the key points:
Data Ownership
User-Provided Content: Users retain ownership of the content they provide to Newslever.
Service Data: Newslever maintains ownership of the data generated through the use of its services, including analytics and performance metrics.
Data Portability
Exporting Data: Users can export their data from the Newslever platform.
Data Formats: Exported data is provided in commonly used formats to facilitate transfer to other services.
