Microcall

Microcall offers a set of features for call reporting, call accounting, and telecom analytics across multi‑platform voice environments. Its core capabilities include real‑time and historical call traffic monitoring that provides full visibility into inbound, outbound, and internal calls across PBX, UCaaS, contact center, carrier, and collaboration systems such as Microsoft Teams. The platform automates cost allocation and billback by taking overall telecom spend and breaking it down by department, location, or user based on actual usage, enabling precise chargeback and cost optimization. Microcall unifies CDRs and voice data from numerous systems into a single reporting tool, delivering customizable dashboards, detailed cradle‑to‑grave call tracing, and trend analytics that forecast demand and highlight anomalies. It also emphasizes security and compliance, using proactive monitoring and predictive analytics to detect suspicious patterns or policy violations early, helping organizations safeguard sensitive data and meet regulatory obligations.​