Masergy-Global-UCaaS
By Masergy-Global-UCaaS
Masergy is a leading global provider of managed network services and cloud communications solutions, focusing primarily on software-defined networking (SD-WAN), security services, and unified communications as a service (UCaaS). The company’s solutions are tailored to multinational organizations, delivering high-performance, secure, and agile IT infrastructure that is well-suited for the increasingly complex digital environments of global businesses. Masergy's strength lies in its combination of networking expertise, secure IT solutions, and managed services that cater to modern enterprise demands.
Masergy was founded in 2000 by Chris MacFarland, who envisioned a software-defined network platform capable of delivering high performance and reliability across global enterprise networks. The company’s headquarters are in Plano, Texas, USA. Since its founding, Masergy has positioned itself as a pioneer in the SD-WAN market, introducing early iterations of software-defined networking (SDN) to simplify and optimize global enterprise networks.
Over the years, Masergy experienced consistent growth due to the increasing demand for reliable and scalable network infrastructure, especially among enterprises with global operations. The company’s emphasis on innovation allowed it to remain competitive, expanding its customer base across diverse industries such as financial services, healthcare, and manufacturing.
While Masergy remained privately held for much of its history, it has been backed by significant private equity investments. In 2016, Berkshire Partners, a private equity firm, acquired a controlling interest in Masergy. Although the exact financial terms of the deal were not disclosed, this acquisition helped Masergy scale its operations and invest heavily in R&D to enhance its product offerings. The valuation of Masergy has not been publicly disclosed, but its strategic position in the SD-WAN and managed services market has made it a valuable asset for investors.
In 2021, Comcast Business, a division of Comcast, acquired Masergy. The acquisition was seen as a strategic move for Comcast Business to bolster its capabilities in the managed services and SD-WAN sectors. This acquisition has allowed Comcast Business to enhance its portfolio of network solutions while giving Masergy access to greater resources for growth and innovation.
Masergy’s core product offerings are centered around three primary categories:
Managed SD-WAN: Masergy offers a software-defined wide area networking solution that optimizes enterprise network performance. It provides real-time network visibility and analytics, allowing businesses to monitor and manage their global networks effectively. SD-WAN services are designed to deliver high reliability, low latency, and flexible bandwidth usage across multiple locations.
Managed Security: Masergy provides advanced managed security solutions that integrate threat intelligence, incident response, and 24/7 security operations center (SOC) services. Its security portfolio includes network security, endpoint protection, managed detection and response (MDR), and zero-trust network access, ensuring robust protection against cyber threats.
Unified Communications as a Service (UCaaS): Masergy’s UCaaS platform offers integrated voice, video, messaging, and conferencing services tailored for enterprise-grade communications. The platform is designed to provide seamless global communication and collaboration across multiple devices, supported by Masergy’s reliable global network.
Key Features:
Global Reach: Masergy’s platform operates in over 120 countries, ensuring that global enterprises have reliable and consistent network connectivity.
Real-Time Analytics: Masergy provides comprehensive analytics dashboards that allow enterprises to gain real-time visibility into their network performance and security posture.
Security Embedded at the Core: Security is integrated into all of Masergy’s network solutions, ensuring end-to-end protection for enterprise IT environments.
he most significant acquisition involving Masergy was by Comcast Business in 2021. This acquisition helped expand Masergy’s reach and solidify its market position, particularly in the areas of SD-WAN and managed services. The combination of Comcast Business’s existing infrastructure and Masergy’s expertise in network management has enabled the company to continue its growth trajectory, while also expanding its product offerings.
Before the acquisition, Masergy had been expanding its product capabilities by continuously enhancing its managed security and UCaaS services. The company also invested in developing AI-driven network management tools, helping enterprises improve network efficiency through automation.
Post-acquisition, Masergy has introduced several new features to enhance its offerings:
AI-Driven Network Management: Masergy has integrated artificial intelligence and machine learning to automate network optimization tasks, reducing manual intervention and improving overall network performance.
SASE (Secure Access Service Edge): Masergy’s introduction of SASE combines SD-WAN capabilities with enhanced security features, such as zero-trust and cloud security. This is part of the company’s commitment to integrating network and security functions, delivering a holistic solution for secure access to applications.
Masergy’s culture is centered around innovation, customer-centricity, and integrity. As a company that has grown through innovation in software-defined networking, Masergy emphasizes a culture of continuous learning and development. Employees are encouraged to experiment with new ideas and leverage emerging technologies to enhance the company’s product offerings.
Additionally, Masergy has a strong commitment to customer service, evident in its 24/7 customer support and managed services. The company fosters an environment where customer satisfaction is a priority, which is reflected in its high customer retention rate.
The values of transparency, collaboration, and security are embedded in the company’s operations. Masergy actively promotes a collaborative work culture where teams across different regions work together to achieve common goals.
Masergy’s user base is composed of large multinational corporations and enterprises with complex IT needs. Key industries served by Masergy include:
Financial Services: Banks, investment firms, and insurance companies rely on Masergy’s secure and reliable network infrastructure to support global operations.
Healthcare: Masergy’s security solutions are particularly attractive to healthcare organizations that require strict regulatory compliance and protection of sensitive patient data.
Manufacturing: Manufacturing enterprises use Masergy’s SD-WAN and cloud services to optimize their supply chain networks and communication across global locations.
Masergy has cultivated a loyal community of IT leaders and professionals who rely on its managed services to meet their business objectives. The company regularly engages with its user base through customer success programs, educational webinars, and thought leadership content on topics like SD-WAN, cybersecurity, and AI in networking.
