Understand the organization’s specific needs, goals, and workflows.
Define key objectives for employee engagement and performance management.
Platform Configuration & Customization:
Customize modules such as continuous feedback, goal tracking, and performance management.
Align platform features with company culture and operational processes.
Integration:
Connect LutherOne with existing HR systems and data sources for seamless data synchronization.
Import relevant employee and performance data.
Training & Onboarding:
Provide live support sessions, webinars, and video tutorials.
Offer detailed help guides for managers and employees.
Facilitate smooth adoption through user-friendly, intuitive interface.
Implementation Timeline:
Smaller companies or standard setups: 2 to 4 weeks.
Larger enterprises with extensive customization/integration: 2 to 3 months.
Ongoing Support:
Customer success team offers continuous assistance during and after implementation.
Prompt resolution of any challenges or questions.
User Experience:
Intuitive, Facebook-like interface encourages quick adoption and engagement.
Continuous feedback and real-time data empower teams to improve performance.
Customisation
Customizable Surveys and Feedback Forms: Organizations can tailor surveys using industry templates or create unique questions that evolve with their needs.
Configurable Reporting and Analytics: Customizable reports and dashboards allow businesses to focus on the metrics most relevant to them.
Flexible Goal Setting and Check-In Periods: Companies can set cross-departmental or shared goals with variable review cycles to match their operational rhythms.
Custom Branding: The platform supports branding customization to align with corporate identity.
Modular Approach: Clients can select and combine different modules such as Feedback+, My Spectrum, Celebr8, and Collaboration Hub based on their priorities.
Integration: Supports integration with Active Directory and other third-party systems for seamless data flow.
Role-Based Access Controls: Permissions can be tailored to different user groups for security and relevance.
Multi-Language Support: The platform supports numerous languages to accommodate global teams.
Additional Costs
Setup Fees: LutherOne typically includes initial configuration and onboarding as part of the subscription or may charge separately depending on customization complexity.
Maintenance Charges: Maintenance and software updates are generally included in the subscription model, especially for cloud-hosted deployments.
Support Charges: LutherOne provides customer support via email, phone, and live chat. Basic support is usually included, but premium or dedicated support services may incur additional fees.
Training Costs: Standard training resources like webinars and video guides are included, but on-site training or customized workshops may come with extra charges.
Deployment Options: Pricing may vary depending on deployment choice—cloud-hosted, on-premise, hybrid, or any combination—potentially affecting setup and maintenance costs.
Training
Training Options:
Help Guides and Documentation to assist users in navigating the platform.
Webinars providing live, interactive training sessions.
Video Tutorials for on-demand learning at users’ convenience.
On-Site Training available for organizations needing personalized, hands-on support.
Support Channels:
Email/Help Desk for submitting inquiries and receiving detailed assistance.
Phone Support to provide direct, real-time help.
Live Chat available 24/7 for immediate responses to user questions.
Knowledge Base offering self-service resources and FAQs.
Security Measures
LutherOne employs industry-standard security protocols to safeguard sensitive employee and organizational data.
Data encryption is used both in transit and at rest to prevent unauthorized access.
Role-based access controls ensure users only see data relevant to their permissions.
Regular security audits and compliance checks help maintain high standards of data protection.
The platform supports flexible deployment options (cloud-hosted, on-premise, hybrid), allowing organizations to choose environments that meet their security policies.
Updates
LutherOne releases updates regularly to enhance features, improve performance, and address security vulnerabilities.
Updates are managed seamlessly, especially for cloud-hosted deployments, minimizing disruption to users.
The platform’s design ensures that new features and improvements are integrated smoothly, with users benefiting from the latest capabilities without manual intervention.
Customers receive notifications about updates and any relevant changes to functionality or user experience.
Data Ownership and Portability
Data Ownership:
LutherOne explicitly states that all rights and titles to client data submitted or transferred to the LutherOne system remain with the client. The client is solely responsible for the usability and accuracy of their data within the platform. LutherOne acts as a data processor and processes personal data strictly on the instructions of the client, who is the data controller. This means the client retains full legal ownership and control over their data at all times.
Data Portability:
Upon termination of the contract, LutherOne commits to deleting all client data, including personal data, within 180 days unless anonymized for internal statistical purposes. Clients have the right to request information about their data processing and can demand correction, blocking, or erasure of personal data as per GDPR rights. LutherOne supports data portability by ensuring that clients can retrieve and transfer their data as needed, complying with GDPR and other relevant data protection regulations.
Scaling Up / Down
User Licenses and Access:
Clients must ensure that the number of authorized users does not exceed the number of subscriptions purchased at any time. This implies that organizations can scale their subscription count up or down based on changing personnel or organizational needs.
Flexible Subscription Model:
LutherOne’s subscription-based licensing typically allows clients to adjust the number of users or modules as their requirements evolve, enabling flexible scaling.
Client Responsibilities:
Clients are responsible for managing their user licenses and ensuring compliance with the terms regarding access and usage limits.
The terms & conditions for contract renewal and cancellation
Termination Effects:
Upon contract termination for any reason:
All licenses granted under the contract immediately terminate.
The client must cease all use of the services and ensure their personnel do the same.
The client must return any property belonging to LutherOne and discontinue use of the platform.
Data Handling Post-Termination:
LutherOne will anonymize client data for internal use and delete all non-anonymized client data within 180 days after contract termination.
Liability Limitations:
LutherOne disclaims guarantees that the service will be error-free or uninterrupted and limits liability according to contractual terms.
Compliance
GDPR Compliance:
LutherOne’s privacy policy and data processing practices comply with the European Union’s General Data Protection Regulation (GDPR), ensuring protection of personal data and respecting data subjects’ rights.
Data Protection:
The company follows strict data protection policies, including data encryption, role-based access controls, and regular audits to maintain confidentiality, integrity, and availability of client data.
Data Controller and Processor Roles:
LutherOne acts as a data processor, with the client as the data controller, aligning with GDPR requirements for clear roles and responsibilities in data handling.
