Knock CRM
By RealPage, Inc
Knock CRM typical implementation process:
Discovery and Planning: Knock CRM’s onboarding team collaborates with the client to assess business needs, select modules, and set objectives for system rollout.
Data Preparation: Property, resident, and lead data is gathered and formatted for import to ensure seamless migration into Knock CRM.
Integration Setup: Knock CRM is integrated with property management systems (PMS), marketing tools, and APIs required by the business for unified operations and data flow.
Training and Configuration: Knock offers hands-on training for leasing teams, including guided tours of features like scheduling, messaging, analytics, and task management, as well as setup of dashboards and user permissions.
Testing and Validation: The new system is tested in a live or staging environment to validate workflow, feature functions, and data accuracy before full deployment.
Go-Live and Support: Teams begin using Knock CRM for daily operations, supported by ongoing customer success assistance and real-time troubleshooting during the initial days of live use.
Discovery and Planning: The Knock CRM team works with the client to assess business needs, define goals, and map out preferred features and integration requirements.
Data Import and Setup: Property, resident, and lead data is organized and imported into the platform; system settings, roles, and permissions are configured as per client specifications.
Integration and Technical Enablement: Knock CRM is connected to the organization’s PMS, marketing platforms, and APIs to enable seamless data exchange and workflow automation.
User Training: Comprehensive, hands-on training is provided for leasing teams, focusing on core modules like scheduling, messaging, analytics, and mobile leasing—ensuring comfort with dashboards and processes.
Knock CRM can be customized to fit specific business needs, offering multifamily owners, operators, and leasing teams a flexible and configurable platform.
Knock CRM features customizable workflows for lead-to-lease management, allowing property managers to adapt processes and automate tasks based on their operational requirements.
The dashboard and reporting tools can be tailored for individual properties, portfolios, and teams, providing granular performance analytics and trend visibility relevant to a client’s objectives.
Communication channels (email, text, voice, chat) and automated campaigns can be configured for preferred engagement strategies across diverse marketing and resident interaction touchpoints.
Integration is supported for leading PMS and third-party systems via APIs and partnership integrations, enabling businesses to maintain existing tech stacks and achieve seamless data flow.
User roles, permissions, and access controls can be designed to match organizational structures, ensuring relevant oversight and decentralized or centralized team management.
The gamified task management features offer flexibility in how leasing goals are tracked, assigned, and rewarded to align with company KPIs and incentives.
Mobile workforce management, team benchmarking, and multi-property lead routing are adjustable to support on-the-go teams and complex, distributed property portfolios.
Knock CRM provides extensive training and support for new users, ensuring a smooth onboarding and rapid adoption of its platform’s full feature set.
Clients receive hands-on onboarding guidance, including personalized setup assistance from Knock’s expert implementation team to configure features and integrations.
New users are offered comprehensive training resources, such as guided walkthroughs, platform tutorials, workflow demonstrations, and best-practice sessions tailored to leasing teams, property managers, and IT staff.
Ongoing customer service is available for troubleshooting, user inquiries, and continued system optimization, featuring knowledgeable support agents familiar with multifamily operations.
Knock CRM employs multiple security measures to protect data and ensure safe operations for multifamily leasing teams and property managers.
The platform provides secure, cloud-based infrastructure for all property, resident, and leasing data, minimizing risk of loss, corruption, or unauthorized access.
Granular user permissions and access controls allow organizations to restrict sensitive data visibility to authorized staff, ensuring compliance with internal and industry standards.
All communications and transactions, including messaging and lead data exchange, are encrypted to safeguard information across devices, channels, and remote access scenarios.
Knock CRM supports seamless integrations with PMS and marketing systems using secure APIs and authentication protocols, protecting data during transfer and interoperability workflows.
The system is routinely updated with performance, security, and compliance enhancements, enabling real-time remediation of vulnerabilities and ensuring business continuity.
Team activity tracking, audit trails, and analytic dashboards provide visibility into user actions and system changes, supporting oversight and forensic review for client security teams.
Knock CRM releases updates regularly to ensure continuous product innovation, security, and alignment with client needs, managing the process seamlessly for users.
The platform is cloud-based, allowing for frequent, real-time software updates and feature enhancements without disrupting user workflows or requiring manual installations.
Knock CRM’s product team implements new functionalities, security improvements, and integrations based on client feedback, industry trends, and operational requirements—often referenced through positive reviews and community dialogue.
Updates are managed and deployed in the background, so leasing teams, property managers, and IT staff always access the latest tools and improvements as soon as they become available.
Any significant feature releases or updates are typically accompanied by communication, updated documentation, and training resources to help teams take full advantage of new capabilities.
Knock CRM’s policy on data ownership and portability ensures that multifamily owners and operators retain control of their business and resident data, with the ability to manage, export, and migrate information as needed for operational flexibility.
Clients are the owners of all data entered into Knock CRM—including property, lead, resident, communication, and leasing records—while Knock serves as a secure, cloud-based processor and facilitator of that data.
The software provides robust user permissions and access controls, supporting organizational data governance policies and ensuring business ownership is preserved.
Data stored within the Knock platform is accessible for export and reporting, allowing users to easily retrieve their information for compliance, audits, or migration to other systems without barriers.
During onboarding, migration, or termination of service, Knock CRM offers support and tools to help organizations extract business-critical data in widely compatible formats for continuity and integration purposes.
Knock CRM offers flexible terms designed to support organizations as they scale up or down, making it easy to adjust the software according to changing business needs and portfolio size.
Subscription plans are configurable, allowing customers to add or remove properties, user seats, or feature modules as their business grows or contracts, with pricing adjusted accordingly on renewal or billing cycles.
Organizations can upgrade or downgrade their package at renewal or, in many cases, during a contract period, ensuring that the subscription always aligns with current requirements and operational priorities.
Knock CRM integrates seamlessly with a property management system (PMS) ecosystem, so businesses can expand or reduce their platform footprint without service disruption or integration issues as properties are acquired or divested.
The platform’s centralized management, lead routing, and reporting scale to multi-site, multi-team environments, enabling clients to grow portfolios or centralize leasing operations without additional implementation overhead.
Knock CRM’s support team assists organizations through scaling events with onboarding, data migration, feature activation, or deactivation as needed, minimizing administrative burden.
Knock CRM’s contract renewal and cancellation terms are crafted to provide multifamily organizations with clarity, flexibility, and active support throughout their subscription lifecycle.
Subscription contracts are typically set to renew automatically at the end of the current term unless the client provides advance notice to cancel or modify their agreement.
Clients can adjust service levels and modules at renewal points, ensuring their software configuration continues to align with business needs and portfolio growth.
Cancellation requires notice according to the terms written in the service agreement—often specified as a set number of days (such as 30 days) prior to renewal; failure to provide notice may result in the contract auto-renewing for another term.
Early cancellation policies may include provisions for final billing of any outstanding usage or support claims, and depending on the contract, there could be early termination fees if services are ended before the full contract period concludes.
Upon termination, clients retain the right to recover and export their business data, with Knock CRM support available to facilitate the migration or transfer of records as needed for transition continuity.
The customer care team offers guidance throughout the renewal or cancellation process, ensuring clients understand timelines, costs, and requirements for either continuing or discontinuing service, including training and support during wind-down or changeover.
Knock CRM software is designed to meet key compliance and data security standards expected by the multifamily housing and property management industry.
The platform adheres to industry-standard data privacy and security protocols, deploying encrypted storage and communications to protect customer, resident, and prospect data.
Secure cloud infrastructure ensures compliance with general data protection regulations applicable to SaaS platforms in North America, including role-based access controls, audit trails, and strong authentication.
Knock CRM supports organizational compliance, providing tools that allow property management companies to operate in accordance with fair housing laws, resident communications regulations, and regional privacy best practices.
API and third-party integrations are designed with secure authentication and encryption, aligning with IT and data governance requirements for enterprise clients.
