Support and Documentation : Customer support is rated highly, with users noting responsive service and comprehensive documentation that makes setup and troubleshooting easier
Cost-Effectiveness: Many reviewers mention that ISL Light offers excellent value for money, especially compared to more expensive alternatives like TeamViewer
Security and Customization: ISL Light is often highlighted for its strong security features (like AES 256-bit encryption and 2FA) and custom branding options, which are especially useful for MSPs and enterprise clients
Cross-Platform Compatibility: Users value the ability to connect across Windows, macOS, Linux, iOS, and Android, making it versatile for diverse environments
Reliable Performance : The software is described as stable and fast, with smooth remote sessions and minimal lag. This is especially appreciated by IT teams managing remote support across multiple locations
Ease of Use and Setup: Users consistently praise ISL Light for being intuitive and easy to deploy, even for non-technical users. Many note that onboarding is quick and the interface is user-friendly.
Concurrent Session Limitations: A few reviewers mention that additional charges apply if you want to log in to more than one device at a time, which can be limiting for larger teams
User Interface Design: While functional, a few users feel the UI could be more modern or visually appealing, especially for advanced features
Mac Compatibility Issues: Some users report challenges using ISL Light on macOS, particularly with RDP connections and keyboard input inconsistencies
