Hosted Contact Center

Hosted Contact Center Features

Features

• Alerts / Escalation Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-Time Chat Reporting/Analytics

Supports

• Email
• Help Desk
• Forum

Deployment

• Cloud, SaaS, Web-Based
• Desktop - Windows
• Mobile - Android