Footprints EMR

• Pre-Implementation Planning (2-4 weeks)

  • Needs assessment

  • Data migration plannin

  • Workflow analysis

  • Contract and scope agreement

• System Setup & Customization (4-8 weeks)

  • Software configuration.

  • Customization (forms, templates, workflows).

  • Integration with existing systems (billing, labs, etc.).

• Training (2-4 weeks, concurrent with setup)

  • Staff training sessions.

  • Administrator training.

  • User adoption planning.

• Testing & Data Migration (2-4 weeks)

  • Transfer of existing data

  • Testing workflows and integrations

  • Troubleshooting

• Go-Live & Support (1-2 weeks)

  • Final data migration

  • Live system deployment

  • On-site or remote support

• Custom workflows and automation.

• Flexible form and template creation.

• Custom alerts and notifications.

• Integration with third-party systems.

• User roles and permissions customization.

• Reporting and analytics customization.

Data points:

• Can tailor documentation templates to specific specialties.

• Supports custom billing codes and modifiers.

• Offers API access for further integration.

• Custom workflows can be designed to streamline particular clinical or administrative processes.

• The extent of customization often depends on the licensing tier and specific client requirements.

• Setup/Implementation Fees: These vary based on the size of your practice, extent of customization, and data migration needs. Typically, they can range from $10,000 to $50,000 or more.

• Maintenance & Support: Usually billed annually or monthly, often around:

  • 3,000−3,000−12,000/year for smaller practice

  • May include updates, technical support, and system monitoring

• Hosting Fees: If on a cloud platform, expect monthly fees (€50-€300/user), inclusive of hosting, backups, and security.

• Training Costs: Sometimes included in the setup fee, but additional or advanced training may cost extra.

• Additional Modules/Add-ons: Specialty modules, telehealth integration, billing solutions, etc., may incur additional charges.

• New User Training: Footprints EMR typically provides comprehensive onboarding, which includes live training sessions (virtual or on-site), user guides, video tutorials, and training for administrators and staff. Training often covers system navigation, documentation, workflows, billing, and reporting.

• Ongoing Support: They usually offer tiered customer support options—ranging from basic technical support to premium support. Support channels include phone, email, and online ticketing systems. Many implementations include a dedicated account manager or support team for troubleshooting and guidance.

• Additional Training: Extra training sessions can often be purchased for updates or new features, and some vendors provide webinars or refres

• New User Training: Footprints EMR typically provides comprehensive onboarding, which includes live training sessions (virtual or on-site), user guides, video tutorials, and training for administrators and staff. Training often covers system navigation, documentation, workflows, billing, and reporting.

• Ongoing Support: They usually offer tiered customer support options—ranging from basic technical support to premium support. Support channels include phone, email, and online ticketing systems. Many implementations include a dedicated account manager or support team for troubleshooting and guidance.

• Additional Training: Extra training sessions can often be purchased for updates or new features, and some vendors provide webinars or refresher courses.

• Release Frequency: Footprints EMR generally releases updates quarterly or bi-annually, including software improvements, security patches, and new features.

• Update Management: Updates are typically managed with minimal disruption:

  • For cloud-based versions, updates are automatic and managed by the vendor, often during scheduled maintenance windows.

  • For on-premise systems, updates are provided via downloadable patches or upgrades, and practices often perform them during planned maintenance periods to ensure stability.

• Change Communication: Vendors usually notify users beforehand about upcoming updates and provide release notes detailing new features or fixes.

• Footprints EMR typically states that the healthcare provider owns all patient data. The vendor acts as a data processor, maintaining that the client retains full rights to their data.

• Data can often be exported in common formats (e.g., CSV, HL7, CCD, FHIR) to facilitate transfer or migration to other systems.

• The vendor generally provides standard procedures or tools for data export upon contract termination to ensure organizational data portability.

• Contract terms often include provisions for scaling your license or user base according to organizational needs.

• Scaling up (adding users, features) is usually subject to additional licensing fees or tier adjustments.

• Scaling down may depend on contract terms—some agreements allow for adjusting licenses with minimum commitment periods or notice periods.

• Some vendors offer flexible plans or phased approaches, especially for growing practices, but specifics depend on the negotiated agreement.

• Contract terms often include provisions for scaling your license or user base according to organizational needs.

• Scaling up (adding users, features) is usually subject to additional licensing fees or tier adjustments.

• Scaling down may depend on contract terms—some agreements allow for adjusting licenses with minimum commitment periods or notice periods.

• Some vendors offer flexible plans or phased approaches, especially for growing practices, but specifics depend on the negotiated agreement.

• Renewal Terms: Typically, contracts are annual or multi-year with renewal options. Vendor may send renewal notices in advance (30-90 days).

• Cancellation Terms: Usually require written notice within a specified window (e.g., 60 days before renewal). Early termination may involve penalties or fees, especially if custom setup or integrations are involved.

• Fees and Deposits: Some contracts include upfront setup fees or minimum commitment periods; others might offer month-to-month options.

• Data Retrieval: Post-cancellation, the vendor often provides a limited window (e.g., 30-90 days) to export your data before account deactivation.

• Auto-Renewal Clauses: Common, unless explicitly canceled prior to renewal.

• HIPAA (USA): Ensuring privacy and security of protected health information (PHI).

• HITRUST: Some versions may also adhere to HITRUST security framework.

• ONTARIO & CANADA: If used in Canada, compliance with PIPEDA (Personal Information Protection and Electronic Documents Act).

• Other standards depending on geographical deployment, such as GDPR for European data.