FigJam

1. Account Setup (Instant)

• Users can start by visiting figjam.new or logging into Figma and creating a FigJam board.
• No installation is required; FigJam is browser-based and also available via the iPad app.

• You can create a FigJam file from the file browser or use templates to get started quickly.

2. Team Invitation & Access Configuration (1–2 hours)

• Invite team members via email or share links.
• Configure access permissions (view/edit) and set up team libraries if using paid plans.

• Enterprise users can enable SSO, SCIM, and guest access controls.

3. Workspace Customization (1–2 days)

• Set up pages and sections to organize content.
• Add templates for meetings, brainstorming, retrospectives, and planning.

• Customize boards with shapes, connectors, sticky notes, and drawing tools.

4. Integration Setup (1–2 days)

• Connect FigJam with tools like Slack, Asana, Jira, GitHub, and Zoom.
• Use plugins and widgets for time tracking, voting, music, and more.

• Paste designs from Figma directly into FigJam boards.

5. Training & Onboarding (1–3 days)

• FigJam is intuitive and requires minimal training.
• Teams can explore tutorials, help center guides, and community templates.
• Onboarding typically includes:
  • Creating boards
  • Using collaboration tools (chat, audio, reactions)
  • Running workshops or meetings

  • Importing data (CSV, images, Figma layers)

6. AI Feature Activation (Optional, 1–2 hours)

• Enable Jambot (powered by ChatGPT) for brainstorming, summarizing, and rewriting.

• Use AI to auto-sort sticky notes and generate templates.

Total Implementation Time Estimate

• Small teams or individuals: Within a few hours.
• Mid-size teams: 1–2 days.
• Enterprise teams: 3–5 days (including integrations and admin setup).

FigJam is highly customizable and designed to adapt to a wide range of business workflows and team structures. Here are the key customization options:

Templates & Boards

• Over 300 pre-built templates for meetings, retrospectives, planning, and more.

• Teams can create custom templates tailored to their specific processes and reuse them across projects.

Widgets & Plugins

• FigJam supports custom widgets like timers, voting tools, music players, and Bitmoji avatars.

• Businesses can build private plugins and widgets (available in Organization and Enterprise plans) to meet internal needs.

Integrations

• Native integrations with Asana, Jira, GitHub, Slack, Zoom, Google Workspace, and more.

• API access allows for custom workflows and automation using third-party tools like Zapier.

AI Customization

• AI features allow users to generate custom diagrams and templates from prompts.

• Sticky notes can be automatically sorted and summarized, helping teams tailor insights to their goals.

Enterprise Controls

• Enterprise plans offer dedicated workspaces, guest access controls, SCIM-based role management, and expiring public links, which are ideal for large organizations with strict governance needs.

FigJam uses a subscription-based pricing model with no hidden setup or maintenance fees. Here's a breakdown:

Base Pricing

• Starter Team: Free (includes 3 collaborative files and unlimited personal drafts)

• Professional, Organization, Enterprise: Starting at $5 per user/month (same base price across tiers, billed annually)

Setup Fees

• No setup fees are charged for any plan.

• Onboarding and account support are included in Enterprise plans.

Maintenance Costs

• FigJam is cloud-based, so no maintenance costs are incurred by users.

• Updates and new features are rolled out automatically.

Support Charges

• Basic support is included in all plans.

• Enterprise plans include dedicated account support, onboarding assistance, and advanced admin tools.

Optional Costs

• Custom plugin development (if outsourced)
• API usage for advanced integrations (depending on third-party service pricing)

FigJam provides a variety of training and support resources tailored to different user needs and organization sizes:

Training Options

• Live Online Training: Offered for enterprise clients or during onboarding sessions.
• Webinars: Regularly hosted to introduce new features and best practices.
• Video Tutorials: Available on YouTube and Figma’s Help Center for self-paced learning.
• Documentation: Step-by-step guides, FAQs, and how-to articles in the Figma Learn Help Center.

• Workshops: Teams can run internal or Figma-led workshops to onboard users during migration or new project kickoffs.

Onboarding Support

• Migration Guides: For teams switching from other whiteboarding tools, FigJam provides structured migration plans.
• Custom Onboarding: Enterprise customers can work with a dedicated onboarding manager.

• In-Product Tips: Tooltips and prompts guide new users through features like sticky notes, connectors, and widgets.

Support Channels

• Email & Chat Support
• Knowledge Base
• Community Forums
• Priority Support (for enterprise customers)

FigJam, as part of the Figma ecosystem, follows enterprise-grade security protocols to protect user data:

Core Security Features

• Data Encryption: All data is encrypted in transit (TLS) and at rest (AES-256).
• Access Controls: Role-based permissions, guest access restrictions, and expiring public links.
• SSO & SCIM: Available for enterprise customers to manage identity and access securely.

• Audit Logs: Track user activity and file access for compliance and monitoring.

Compliance & Certifications

• SOC 2 Type II
• ISO 27001
• GDPR Compliant

• Data Processing Addendum (DPA) available for enterprise clients

Trust & Privacy

• Figma maintains a Trust Center with downloadable compliance documents.
• Subprocessors are transparently listed, and data is not used for training AI models without consent.

FigJam is updated frequently, often multiple times per month, as part of Figma’s broader product ecosystem. These updates include feature enhancements, bug fixes, UI improvements, and performance optimizations.

Update Frequency

• FigJam receives regular updates, typically every 1–2 weeks.

• Updates are documented in Figma’s Release Notes Archive, which includes detailed logs of changes across FigJam, Figma Design, and Figma Slides.

Types of Updates

• Feature Enhancements: New shapes, connector improvements, diagramming tools, and AI features.
• UI Improvements: Better alignment indicators, hover visuals, and customizable connector text.
• Collaboration Tools: Updates to audio chat, cursor chat, and file view history.

• Integration Improvements: Enhanced plugin support and Slack notification updates.

Update Management

• Updates are automatically rolled out to all users via the cloud platform.
• No manual installation is required.
• Users can subscribe to RSS feeds or follow the release notes to stay informed.

FigJam follows Figma’s data governance policies, which prioritize user control, transparency, and compliance.

Data Ownership

• Users retain full ownership of their content and designs created in FigJam.
• Figma does not claim rights over user-generated content.
• Enterprise customers can manage data access and ownership through admin controls and SCIM provisioning.

Data Portability

• Users can export FigJam boards in various formats (PDF, PNG, CSV for sticky notes).
• Figma provides tools for data migration and bulk export for enterprise clients.

• Upon account deletion, users can request data export before removal.

Data Deletion

• Users can delete files manually or request full account deletion.

• Some data may be retained temporarily for legal or operational reasons, as outlined in Figma’s privacy policy.

Compliance

• FigJam complies with GDPR, SOC 2 Type II, and ISO 27001 standards.
• Data is encrypted in transit and at rest.
• Figma provides a Data Processing Addendum (DPA) for enterprise clients.

FigJam offers flexible scaling options to accommodate growing or shrinking teams:

Scaling Up

• You can add editor seats at any time during your subscription.
• Additional seats are prorated based on the remaining term of your annual plan.

• For large-scale expansions, FigJam’s Enterprise plan supports SCIM provisioning, role-based access, and centralized admin controls.

Scaling Down

• You can remove editor seats before renewal, but refunds for unused time are generally not provided.
• Downgrading to a lower-tier plan (e.g., from Professional to Starter) is possible at the end of the billing cycle.

• Viewer-only roles are free and can be used to reduce costs while maintaining access.

True-Up Process

• On your true-up date, you’re charged for any additional paid users added during the term.
• FigJam notifies users in advance of any rate changes for the next renewal period.

FigJam’s subscription terms are straightforward and user-friendly:

Renewal Terms

• Subscriptions auto-renew annually or monthly, depending on your plan.
• You’ll receive advance notice of any pricing changes before renewal.

• You can cancel auto-renewal from your account settings before the renewal date.

Cancellation Terms

• You can cancel at any time, but refunds are not typically issued for unused time.
• Downgrading your role from editor to viewer removes the subscription add-on.

• Enterprise customers may have custom cancellation terms outlined in their contract.

Master Subscription Agreement

• FigJam’s legal terms specify that cancellation must be done through authorized channels and that usage implies acceptance of terms.

FigJam adheres to a wide range of international and industry-specific compliance standards, ensuring robust data protection:

Certifications & Standards

• SOC 2 Type II & SOC 3: Covers security, availability, and confidentiality.
• ISO/IEC 27001, 27017, 27018, 27701: International standards for information security and privacy.
• EU Cloud Code of Conduct (Level 2): Aligns with GDPR requirements.
• TISAX (AL2): European automotive industry security standard.
• PCI-DSS (Merchant): Ensures secure handling of payment data.
• CSA STAR Level 1: Cloud security assurance framework.

• FedRAMP Moderate: U.S. government certification for secure cloud services.

Security Infrastructure

• End-to-end encryption (TLS in transit, AES-256 at rest)
• DNSSEC secure domain name system
• SAML SSO and SCIM for identity management
• Activity logs, access controls, and expiring public links