Initial Consultation: CoreScreening begins with a discovery session to understand the client’s screening needs, compliance requirements, and workflow preferences.
Account Setup: The client’s account is configured with custom screening packages, user roles, and integration preferences.
System Integration: If needed, CoreScreening integrates with HRIS, ATS, or student information systems to streamline data flow.
Training & Onboarding: CoreScreening provides training for administrators and users to ensure smooth adoption.
Testing & Validation: Before going live, the system undergoes testing to confirm accuracy and functionality.
Go-Live & Support: Once validated, the system is launched with ongoing support available.
Typical Timeline: Implementation can range from a few days to 2–3 weeks depending on complexity and integration needs
Customisation
Custom Screening Packages: Organizations can select from a wide range of checks (criminal, employment, education, drug testing) and bundle them as needed.
Workflow Configuration: The platform allows for role-based access, automated notifications, and approval chains tailored to organizational structure.
Compliance Filters: Clients can apply jurisdiction-specific filters to ensure screenings meet local, state, or federal regulations.
Branding Options: Some clients can customize applicant portals with logos and messaging to match their brand.
Integration Flexibility: CoreScreening supports API-based integration with third-party systems like HR platforms or admissions software.
Reporting Tools: Clients can generate customized reports based on screening outcomes, timelines, and compliance metrics.
Additional Costs
Setup Fees: May apply for account configuration, system integration, and initial training; typically ranges from $500 to $2,000 depending on scope.
Subscription or Usage Fees: Charges are based on the volume and type of screenings requested; bulk discounts may be available.
Customization Charges: Advanced integrations or workflow customizations may incur additional development fees.
Maintenance & Updates: Routine updates are usually included, but major enhancements or new features may be billed separately.
Support Charges: Basic support is often included, while premium or dedicated support may come at an extra cost.
Compliance Add-ons: Jurisdictional filters or legal advisory services may be priced separately.
Training
Personalized Onboarding: New clients receive tailored onboarding sessions to walk through platform features and setup.
Administrator Training: CoreScreening provides training for HR teams, admissions staff, or volunteer coordinators to manage screenings efficiently.
User Guides and Documentation: Step-by-step guides and FAQs are available to help users navigate the system independently.
Live Support Access: Clients can reach out to CoreScreening’s support team for real-time assistance via their contact form.
Ongoing Education: Updates and new features are often accompanied by training materials or webinars to keep users informed.
Security Measures
Data Encryption: All sensitive data is encrypted both in transit and at rest to prevent unauthorized access.
Secure Access Controls: Role-based permissions ensure that only authorized users can view or manage screening data.
Compliance with Regulations: CoreScreening adheres to FCRA, HIPAA, and other relevant data protection laws.
Audit Trails: The system maintains logs of user activity to monitor access and changes.
Regular Security Audits: Internal and external audits help identify vulnerabilities and ensure best practices are followed.
Secure Hosting Environment: Data is stored in secure, monitored environments with redundancy and disaster recovery protocols.
Updates
Regular Feature Enhancements: CoreScreening periodically releases updates to improve functionality, user experience, and compliance.
Automated Rollouts: Updates are typically deployed automatically with minimal disruption to users.
Client Notifications: Users are informed of major updates through email or platform alerts, often with accompanying documentation.
Feedback-Driven Development: Client feedback plays a role in shaping future updates and enhancements.
Maintenance Windows: Scheduled maintenance is communicated in advance to ensure transparency and minimize downtime.
Data Ownership and Portability
Client-Owned Data: Organizations retain full ownership of the data they input into CoreScreening’s platform.
Limited License to Provider: CoreScreening may be granted a limited license to use client data for operational purposes like customer support or software improvement.
Data Portability: Upon contract termination, clients can request their data to be returned in a usable format or have it securely deleted.
No Retention Without Consent: CoreScreening is expected to destroy or return all client data unless retention is legally required or mutually agreed upon.
Security of Data Transfers: Data exports and transfers are protected by encryption and access controls to ensure safe portability.
Scaling Up / Down
Flexible Service Packages: CoreScreening allows clients to adjust their screening packages based on changing organizational needs.
Volume-Based Pricing: Clients can scale services up or down, with pricing adjusted according to screening volume.
No Downtime During Scaling: The platform is designed to accommodate scaling without service interruption.
Support for Expansion: CoreScreening offers integration and customization support for organizations expanding their operations or onboarding new departments.
The terms & conditions for contract renewal and cancellation
Renewal Options: Contracts may auto-renew annually unless otherwise specified; clients can opt for manual renewal based on usage.
Cancellation Notice: Clients typically must provide written notice within a specified period (e.g., 30 days) before termination.
Data Return or Deletion: Upon cancellation, CoreScreening must return or delete client data as per the agreement.
No Hidden Fees: Cancellation terms should clearly outline any final charges, such as data export or administrative fees.
Custom Terms: Larger organizations may negotiate tailored renewal and cancellation clauses during onboarding.
Compliance
FCRA (Fair Credit Reporting Act): Ensures lawful use of background checks for employment and other purposes.
HIPAA (Health Insurance Portability and Accountability Act): Applies to drug testing and health-related data handling.
