Boost.AI

Initial Consultation: The implementation process begins with an initial consultation to understand the specific needs and goals of the organization. This step involves discussing the desired outcomes and how Boost.AI can be tailored to meet those requirements.

Planning and Design: After the consultation, the planning phase involves defining the scope of the project, setting measurable objectives, and designing the virtual agent. This includes outlining the functionalities, integrations, and user interactions that the virtual agent will support.

Development and Customization: During this phase, the virtual agent is developed and customized according to the organization's specifications. Boost.AI provides a low-code platform that allows for easy customization and integration with existing systems.

Training and Testing: The virtual agent undergoes extensive training using real data to ensure it can handle various user queries effectively. This phase also includes rigorous testing to identify and fix any issues, ensuring the virtual agent performs optimally.

Deployment: Once the virtual agent is fully developed and tested, it is deployed into the live environment. This step involves integrating the virtual agent with the organization's existing systems and making it accessible to users.

Monitoring and Optimization: After deployment, the virtual agent is continuously monitored to ensure it performs as expected. Boost.AI provides tools for tracking performance metrics and user interactions, allowing for ongoing optimization and improvements.

Support and Maintenance: Boost.AI offers ongoing support and maintenance to address any issues that may arise and to implement updates and enhancements. This ensures the virtual agent remains effective and up-to-date.

Duration: The entire implementation process typically takes between 6 to 12 weeks, depending on the complexity of the project and the specific requirements of the organization.

Boost.AI software can be customized to fit specific business needs:

1. The platform offers a no-code conversation builder for creating and deploying advanced virtual agents.
2. Users can customize most elements' styles in Boost's Theme Visual editor, including colors, fonts, and text transformations.
3. The Product Item section allows customization of product grid designs to optimize collection and search page layouts.
4. Boost.AI provides pre-designed layouts and sub-layouts that users can select and modify.
5. Topics within the platform are easily customizable by any individual, not just those with technical expertise.
6. The platform allows for personalization based on user types, enabling customized dialogues for specific needs (e.g., differentiating between business and private customers).
7. Boost.AI offers tiered access and multi-agent functionality in its Standard and Enterprise packages, allowing for more complex customizations.

1. Implementation Fee: Charged for setting up the Environment and providing access to the Admin Panel.
2. Monthly subscription fee, in addition to a price per conversation.
3. Add-ons: Additional functionality or services can be ordered for an extra fee.
4. On-premise hosting incurs additional costs for setup and maintenance.
5. Post-termination data retention: If a customer wants Boost.AI to keep their data after termination, they charge 50% of the Subscription Fee for that period.
6. Data extraction assistance after termination is billed according to Consultancy Hours.
7. For Enterprise customers, there's a charge for 24/7 critical support.
8. LLM (Large Language Model) Services may incur additional fees.

Boost.AI offers extensive training and support to new users:

1. The company provides an Academy with various courses and learning paths.
2. There's a specific onboarding collection for AI Trainers, covering how to build, train, improve, and write content for virtual agents.
3. Courses include topics like building intent hierarchies, training prediction models, and improving models with clean-up reports.
4. Boost.AI offers courses on language processing, creating basic content, and building generative responses.
5. The platform provides a low-code solution that can be managed by the client's team, with full support from Boost.AI.
6. Training includes practical exercises, allowing users to apply what they've learned immediately while working on a virtual agent.
7. The company offers courses on conversation review and getting started with the platform.

1. The company is ISO 27001:2022 and ISO 27701:2019 certified.
2. Boost.AI operates in strict accordance with the General Data Protection Regulation (GDPR).
3. The company employs least privilege access mechanisms and role-based access controls.
4. Encryption methods are used for both information at rest and in transit, following industry best practices.
5. Boost.AI implements a risk management system to identify and address security risks periodically.
6. The company requires signed Non-Disclosure Agreements (NDAs) before sharing confidential information.
7. Secure configuration baselines are defined for all components like operating systems, databases, and routers.
8. Physical security measures are in place at all Boost.AI locations and are reviewed annually.
9. The company has implemented an Information Security Management System (ISMS) and Privacy Information Management System (PIMS).
10. Boost.AI conducts regular security awareness and training courses for all staff.

. Boost.AI releases updates regularly:

1. The company announced Version 12 of its platform in May 2023, which was the first of a series of planned updates.
2. Boost.AI introduced a new suite of tools called Generative Action Management in October 2024.
3. The company reserves the right to change, update, or discontinue features at any time at its sole discretion.
4. For material changes that may impact regular use, Boost.AI provides 30 calendar days' notice before the change takes effect.
5. Boost.AI reserves the right to change the Deliverables with immediate effect if required to comply with the law.
6. The company does not guarantee maintenance and support for versions older than one year if newer versions are available.
7. Boost.AI has the right to announce that any part of the Deliverables has reached end-of-life.

Boost.AI's policy on data ownership and portability includes:

1. Boost.AI acts as the data controller for personal data collected through its services.
2. The company retains personal data for the length of time required for the specific purpose for which it was collected.
3. Boost.AI may share personal data within its group of affiliates for reporting, business reorganization, and system maintenance purposes.
4. Data may be transferred to third-party service providers acting as processors, subject to confidentiality obligations.
5. In the event of changing platform providers, user data may be transferred to a new third-party provider.
6. Boost.AI may share personal data with government authorities or third parties in response to legal processes or to protect its rights and property.
7. The company complies with data protection regulations such as GDPR, which may impact data portability rights.
8. Users can contact Boost.AI to find out how long their personal information is kept for a particular purpose.

Boost.AI offers flexible terms for scaling up or down based on organizational needs:

• Subscription Plans: Organizations can choose from various subscription plans that cater to different levels of usage and features. This flexibility allows businesses to select a plan that fits their current needs and scale up or down as those needs change.

• Upgrade and Downgrade Options: Boost.AI provides options to easily upgrade or downgrade subscription plans. This ensures that organizations can adjust their service level without significant disruptions.

• Custom Solutions: For larger enterprises or those with specific requirements, Boost.AI offers custom solutions. These tailored plans can include additional features, higher usage limits, and dedicated support.

• Billing Adjustments: When scaling up or down, billing adjustments are made accordingly. If an organization upgrades its plan, the new pricing takes effect immediately, and any remaining balance from the previous plan is prorated.

Contract Renewal:

• Automatic Renewal: Boost.AI subscriptions typically renew automatically at the end of each billing cycle (monthly or annually) unless canceled by the user. This ensures continuous access to the platform.

• Notification: Users receive notifications before the renewal date, allowing them to review and make any necessary changes to their subscription.

Cancellation:

• Cancellation Process: Users can cancel their subscription at any time through the Boost.AI platform. The process involves navigating to the billing section and selecting the cancellation option.

• Refund Policy: Boost.AI does not offer refunds for canceled subscriptions. However, users retain access to premium features until the end of the current billing cycle.

• Account Downgrade: Upon cancellation, the account is downgraded to a basic plan, and users lose access to premium features once the current billing cycle ends.

Boost.AI adheres to several compliance standards to ensure data security and privacy:

• GDPR Compliance: Boost.AI complies with the General Data Protection Regulation (GDPR), ensuring that user data is processed in accordance with European data protection laws.

• ISO 27001 Certification: Boost.AI is ISO 27001 certified, which means it has implemented a comprehensive Information Security Management System (ISMS) to protect data.

• ISO 27701 Certification: The platform is also ISO 27701 certified, indicating that it has a robust Privacy Information Management System (PIMS) in place.

• OWASP Compliance: Boost.AI follows the Open Web Application Security Project (OWASP) guidelines to ensure the security of its web applications.

• Data Encryption: All data transmitted between users and the Boost.AI platform is encrypted using industry-standard encryption protocols, safeguarding data during transmission.

• Regular Audits: Boost.AI undergoes regular third-party evaluations and audits to ensure compliance with globally recognized security standards.