BigPicture for Jira

BigPicture for Jira is a comprehensive work management tool designed to help teams plan, manage, and track initiatives efficiently. The typical implementation process for BigPicture involves several key steps and can vary in duration depending on the complexity of the organization's needs and the scale of the implementation.

Implementation Process

Initial Setup and Configuration:

Installation: BigPicture can be installed from the Atlassian Marketplace and integrated with Jira.

Configuration: The software needs to be configured to align with the organization's existing workflows and processes. This includes setting up project structures, defining task hierarchies, and configuring views and reports.

Data Integration:

Connecting Tools: BigPicture integrates with various task management tools, including Jira. This step involves connecting BigPicture to these tools to ensure real-time data synchronization.

Data Import: Importing existing data from Jira and other tools into BigPicture to create a unified view of all projects and tasks.

Customization:

Tailoring to Business Needs: BigPicture offers extensive customization options to fit specific business requirements. This includes customizing dashboards, reports, and automation rules.

Role-Based Access: Setting up role-based access controls to ensure that team members have appropriate permissions based on their roles.

Training and Onboarding:

User Training: Providing training sessions for users to familiarize them with the features and functionalities of BigPicture.

Support and Documentation: Offering ongoing support and access to comprehensive documentation to assist users during the transition.

Testing and Validation:

Pilot Testing: Running a pilot test with a small group of users to identify any issues and make necessary adjustments.

Full Deployment: Once the pilot test is successful, roll out the software to the entire organization.

Duration

The duration of the implementation process can vary. For smaller teams or less complex setups, the process might take a few weeks. For larger organizations with more complex requirements, it could take several months to fully implement and customize BigPicture.

BigPicture is highly customizable to fit specific business needs. Key customization features include:

Visual Customization: Users can visualize projects and tasks using Gantt charts, roadmaps, and other visual tools.

Automation: Automate repetitive tasks such as scheduling, reporting, and workload balancing.

Data Reliability: Ensures data reliability by integrating directly with task management tools in real-time.

Resource Management: Smartly allocate teams, people, and skills to balance workloads and maximize efficiency.

Single Source of Truth: Provides a unified view of all project data, ensuring consistency and accuracy across the organization.

Setup Fees

Optional Setup Fee: BigPicture offers an optional setup fee for entry-level configurations. This fee can vary based on the complexity of the setup and the specific needs of the organization.

Maintenance Costs

Subscription-Based Pricing: BigPicture operates on a subscription-based pricing model, which includes ongoing maintenance as part of the subscription fee. This ensures that users receive regular updates and improvements without additional charges.

Version-Specific Costs: The cost of BigPicture and BigPicture Enterprise depends on the hosting version (Cloud, Data Center, or Server) and the number of Jira users in the organization. The more users, the lower the cost per user, but this also means higher overall subscription fees for larger teams.

Support Charges

Support Options: BigPicture offers various support options, including email/help desk support. The level of support provided can influence the overall cost, especially if premium support services are required.

Premium Consulting Services: For organizations needing more personalized assistance, BigPicture offers premium consulting and integration services. These services can help with initial setup, customization, and ongoing support, but they come at an additional cost.

Training Programs: Structured training programs are available for different user roles, which may involve additional costs. These programs include video tutorials, live training sessions, and certification upon completion.

BigPicture offers a variety of training and support options to help new users get started and make the most of the software:

Video Tutorials and Online Training:

BigPicture provides video tutorials that cover the basics of getting started with the software. These tutorials are designed to help users understand the core functionalities and how to navigate the tool effectively.

Accredited trainers offer online and live training sessions, which include real-life examples, use cases, and setup consulting. These sessions are tailored to meet the specific needs of the organization and provide in-depth knowledge of BigPicture's capabilities.

Structured Training Programs:

Training programs are available for different user roles, including standard users, project managers, and administrators. These programs include a series of videos, homework assignments, and certificates upon completion.

The training content covers various aspects such as user navigation, data connection, configuration strategies, and tips for utilizing advanced functionalities.

Documentation and Community Support:

Comprehensive documentation is available to guide users through the installation, configuration, and usage of BigPicture. This includes step-by-step guides and best practices.

The Atlassian Community provides a platform where users can ask questions, share experiences, and get advice from other BigPicture users and experts.

Live Support and Consulting:

BigPicture offers consulting services to help organizations with the initial setup and configuration of the software. Experts can provide personalized recommendations and solutions based on the specific needs of the business.

Ongoing support is available through the Appfire Atlassian Support portal, where users can request assistance from dedicated security, privacy, and compliance teams.

BigPicture implements several security measures to ensure the protection of user data:

Role-Based Security:

BigPicture uses a role-based security model to manage user permissions. This model simplifies the process of adding, removing, and modifying permissions, ensuring that only authorized users can access specific data and functionalities.

Security roles are defined at both the global level (access to the app) and the box level (access to individual projects and their sub-boxes). This dualistic approach ensures that users can only see and interact with data they are permitted to access.

Integration with Jira Security Settings:

BigPicture respects Jira's security settings, meaning that users need relevant permissions in both Jira and BigPicture to access and manage projects. This integration ensures that unauthorized users cannot view or modify data within BigPicture.

Compliance and Certifications:

BigPicture is part of Appfire, which adheres to the highest standards for trust, security, and compliance. The app is verified by Atlassian's Cloud Fortified program and participates in the Marketplace Security Bug Bounty Program, which involves external security testing to identify and fix vulnerabilities.

Appfire's Trust Center provides comprehensive information on privacy and security compliance, ensuring that users have access to all necessary information to maintain data security.

Data Privacy and Protection:

BigPicture ensures data reliability by integrating directly with task management tools in real-time, preventing unauthorized access and ensuring data consistency across the organization.

The app includes features to automate repetitive tasks, manage resources efficiently, and provide a single source of truth for all project data, further enhancing data security and reliability.

BigPicture releases updates regularly to enhance performance, introduce new features, and fix bugs. The updates are managed through a structured process that ensures smooth integration with Jira and other tools:

Regular Updates:

BigPicture frequently releases new versions to improve functionality and performance. For example, a recent update introduced optimized sync rules to enhance synchronization speed between BigPicture and Jira, as well as inline editing for text fields.

Users can stay informed about the latest updates and improvements by checking the version history on the Atlassian Marketplace or the BigPicture blog.

Update Management:

Updates are typically managed by Jira administrators who can adjust settings in the Performance tab in App Configuration to optimize data synchronization rules.

BigPicture also provides detailed release notes for each update, allowing users to understand the changes and how they might impact their workflows.

Data Ownership:

Users retain ownership of their data when using BigPicture. The app operates on metadata, such as IDs, and does not take ownership of the actual data within Jira projects.

BigPicture respects Jira's security settings, meaning that users need relevant permissions in both Jira and BigPicture to access and manage projects. This dualistic security approach ensures that unauthorized users cannot view or modify data within BigPicture.

Data Portability:

BigPicture supports data import and export through its BigTemplate tool, which allows users to transfer project data to and from various formats, including PDF, XLSX, CSV, and MPP.

The tool ensures that data can be seamlessly transferred between Jira and other project management tools, maintaining the structure and dependencies of the original data.

Users can export data from every BigPicture module, making it easy to integrate with other business intelligence systems or for archival purposes.

Compliance and Security:

BigPicture is part of Appfire, which adheres to the highest standards for trust, security, and compliance. This includes participation in Atlassian's Cloud Fortified program and the Marketplace Security Bug Bounty Program, ensuring that the app meets advanced security practices.

The Appfire Trust Center provides comprehensive information on privacy and security compliance, giving users peace of mind regarding data protection.

BigPicture offers flexible terms for scaling up or down as organizational needs change:

Subscription Adjustments:

Monthly Subscriptions: For monthly subscriptions, you can add or remove users as your team changes. The billing for the following month will be based on the exact number of Jira users you have.

Annual Subscriptions: For annual subscriptions, you will be billed for the tier that most closely matches your user count. This allows for some flexibility in scaling up or down within the subscription period.

Co-Terming:

Co-Terming: This feature allows all individual subscriptions on an account to have the same duration, simplifying the management of multiple licenses and ensuring that all renewals happen simultaneously.

Renewal Terms:

Automatic Renewal: Unless you have unselected the “auto renewal” option in your account, subscriptions will automatically renew for successive one-year terms. If you wish to cancel the auto-renewal, you must provide written notice at least 30 days prior to the end of the current subscription term.

Manual Renewal: If auto-renewal is turned off, any renewals must be mutually agreed upon by both parties in writing and will be charged at the then-current fees and rates.

Cancellation Terms:

Cancellation Process: To cancel a subscription, you need to go to the billing section of your Atlassian account, select the subscription you want to cancel, and follow the prompts to confirm the cancellation.

Impact on Data: Upon cancellation, your access to the product will be deactivated 15 days after the end of your current subscription period. Your data will be retained for a period of time, which varies depending on your plan. Immediate deletion of personal data can be requested.

Refund Policy: Monthly subscriptions are eligible for a refund within the first paid month after the trial period ends. Annual subscriptions are eligible for a refund within 30 days of payment.

Termination for Breach: You may terminate your order of a product under the EULA in the event of a material breach by Appfire that has not been cured within 30 days of written notice. Upon termination, you must remove all software from your systems and cease access to cloud products.

BigPicture meets several compliance standards to ensure data security and privacy:

ISO/IEC and SOC Certifications:

Appfire, the company behind BigPicture, has been awarded three globally recognized cybersecurity certifications jointly issued by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC).

Cloud Fortified Program:

BigPicture participates in Atlassian’s Cloud Fortified program, which helps customers identify apps that follow advanced security practices. This includes participation in all six cloud app security programs under the Security, Reliability, and Support categories.

Marketplace Security Bug Bounty Program:

BigPicture is part of the Marketplace Security Bug Bounty Program, which involves external security testing by bug hunters to identify and fix vulnerabilities, adding an extra layer of cybersecurity.

Role-Based Security:

BigPicture employs a role-based security model that integrates with Jira’s security settings. This ensures that users need relevant permissions in both Jira and BigPicture to access and manage projects, providing a dualistic security approach.

Appfire Trust Center:

The Appfire Trust Center provides comprehensive information on privacy and security compliance, ensuring that users have access to all necessary information to maintain data security.