1. Initial Consultation:
Objective: Understand the client's requirements, business needs, and goals.
Activities: Meetings or calls to gather detailed information about the events, ticketing needs, and any specific customizations required.
2. Configuration and Customization:
Objective: Set up the software to match the client's specific needs.
Activities: Configuring ticket types, pricing, seating arrangements, branding, and any other custom features. This may also involve integrating with existing systems such as payment gateways, CRM, and marketing tools.
3. Integration:
Objective: Ensure the software works seamlessly with other business systems.
Activities: Integrating with payment processors, email marketing platforms, CRM systems, and other third-party tools.
4. Testing:
Objective: Verify that the software functions correctly and meets all requirements.
Activities: Conducting thorough testing, including user acceptance testing (UAT), to identify and fix any issues.
5. Training:
Objective: Ensure that staff are comfortable using the software.
Activities: Providing training sessions, either in-person or online, along with access to documentation and tutorials.
6. Go-Live:
Objective: Launch the software for actual use.
Activities: Final checks and transitioning from the testing environment to the live environment.
1. Event Page Customization:
Users can add rich media, social integrations, and customizable brand elements to their event pages. This includes the ability to design compelling event pages that match the organization's branding.
2. Ticket Types and Pricing:
The platform supports various ticket types, including VIP, discounted tickets, general admission, and reserved seating. Users can create customized seating charts for different venues, ranging from small theaters to large stadiums.
3. Integration with Other Tools:
Big Tickets integrates with popular applications like Facebook, Google, Mailchimp, Salesforce, and more, allowing for automated workflows and promotions.
4. Marketing Tools:
The software includes marketing tools that help promote events through social media integrations and advertising platforms like Facebook Ads, AdRoll, and Google Adwords.
5. Event Apps:
Custom apps for events are available, supporting various payment methods like Apple Pay, Venmo, and PayPal, which can be tailored to the specific needs of the event.
1. Setup Fees:
There are no explicit setup fees mentioned, but customization and integration services might incur additional costs depending on the complexity of the requirements.
2. Transaction Fees:
The platform charges a fee of $1.49 + 2% per ticket, with an additional 3% credit card processing fee.
3. Maintenance and Support Charges:
While specific maintenance fees are not detailed, ongoing support and updates are typically included in the transaction fees. Additional support services might incur extra charges depending on the level of support required.
1. Onboarding Training:
Initial training sessions are provided to help new users get started with the platform. This includes walkthroughs of key features and best practices for event registration and management.
2. Documentation and Tutorials:
Users have access to online resources, guides, and video tutorials to help them navigate and utilize the software effectively.
3. Customer Support:
Big Tickets offers excellent customer support with no contracts required. Support is available through various channels, including email and phone, to assist with any issues or questions that may arise.
4. Eventpro Organizer App:
The Eventpro app for iOS and Android provides real-time ticket sales and check-in data, making it easier for event organizers to manage their events on the go. The app also includes features for scanning tickets and viewing event data.
1. Data Encryption:
Data is encrypted both in transit and at rest to ensure that sensitive information is protected from unauthorized access. This includes the use of Transport Layer Security (TLS) and Secure Sockets Layer (SSL) protocols to encrypt data transmitted between the user's browser and the ticketing system.
2. Secure Payment Processing:
The platform includes secure payment gateways that adhere to industry standards and regulations, ensuring the security of financial transactions. This involves implementing strong security measures, performing routine audits, and maintaining a secure network infrastructure.
3. Access Control Mechanisms:
Big Tickets restricts access to sensitive sections of the software to prevent unauthorized users from changing critical information. Role-based access controls ensure that only authorized personnel can access essential functions such as ticket management and event data.
4. Regular Security Audits and Updates:
Regular security checks and updates are conducted to identify and fix potential vulnerabilities. This includes penetration testing, code audits, and security audits to safeguard the ticketing system from cyber-attacks.
5. Fraud Detection and Prevention:
Advanced fraud detection algorithms and filters are employed to minimize the risk of credit card fraud and ticket scams. These algorithms analyze various factors and trends in ticket purchases to detect and prevent fraudulent activities.
6. Compliance with Security Standards:
Big Tickets complies with industry security standards and regulations, such as GDPR for protecting personal data of EU citizens and PCI DSS for handling credit card data. This compliance demonstrates a commitment to data security and consumer privacy.
Frequency of Updates
Big Tickets releases updates periodically to introduce new features, fix bugs, and improve security. While the exact frequency of updates is not specified in the available information, it is common for software platforms to release updates on a regular basis, such as monthly or quarterly, depending on the complexity and needs of the system.
Management of Updates
Updates for Big Tickets are managed by the software provider and are designed to ensure minimal disruption to users. Here are some key aspects of how updates are typically managed:
1. Automated Deployment:
Updates may be automatically applied to the system, ensuring that users always have access to the latest features and security enhancements without needing to manually install updates.
2. Scheduled Maintenance:
Updates are often scheduled during off-peak hours to minimize the impact on users. This helps ensure that the system remains available and functional during critical times.
3. Communication:
Users are usually informed in advance about upcoming updates and maintenance windows. This communication can be done through email notifications, in-app messages, or announcements on the platform's website.
4. After-Hours Support:
Big Tickets guarantees 99.99% uptime and offers after-hours support to address any issues that may arise during or after updates. This ensures that any disruptions are quickly resolved and that users can continue to use the platform without significant downtime.
5. Testing and Quality Assurance:
Before updates are released, they undergo thorough testing and quality assurance processes to ensure that they do not introduce new issues or bugs. This helps maintain the stability and reliability of the platform.
1. Data Ownership:
Clients are responsible for and retain ownership of any data, information, or material originated or transmitted by them through the service. This means that clients have full control over their data and can manage it as they see fit.
2. Data Portability:
Clients have the right to receive their personal data in a structured, commonly used, and machine-readable format. This includes the right to transmit that data directly to another controller if it is technically feasible and does not adversely affect the rights and freedoms of others.
3. Data Retention and Deletion:
Personal data associated with a client's account is stored for as long as the account remains active. If a client closes their account, Big Tickets will delete the account data within 90 days. Other personal data is stored for as long as necessary to carry out the purposes for which it was originally collected.
4. Audit Trails:
Clients have ownership and a full audit trail of all historical data on the platform, ensuring transparency and accountability. This allows clients to track how their data has been used and accessed over time.
1. Flexible Pricing:
Big Tickets offers a pricing model that can accommodate different levels of usage. This flexibility allows organizations to scale their operations up or down without being locked into a rigid pricing structure.
2. Customizable Features:
The platform provides customizable features that can be adjusted as the organization grows or changes. This includes the ability to add or remove features, adjust ticket types, and modify event settings.
3. Integration Capabilities:
Big Tickets integrates with various third-party applications and services, making it easier to scale operations by connecting with other tools and platforms as needed.
4. Support for Large Events:
The platform is built to handle events of all sizes, from small gatherings to large-scale events with thousands of attendees. This scalability ensures that the software can grow with the organization.
1. Automatic Renewal:
Contracts may be set to automatically renew at the end of the term unless the client provides notice of cancellation. This ensures continuity of service without interruption.
2. Cancellation Policy:
Clients can cancel their contract by providing written notice. The specific notice period required for cancellation may vary, so it is important to review the contract details.
3. Refunds and Credits:
Refunds for cancelled events are typically processed if the ticket is provided intact and the barcode is legible. The face value of the ticket, less any applicable fees, will be refunded. The process for refunds can take some time, and it is at the discretion of the organizer or venue whether refunds will be offered for a cancelled or postponed event.
4. Non-Refundable Fees:
Certain fees, such as booking fees or administrative fees, may be non-refundable even in the case of event cancellation. These fees cover the costs of operating the business and are retained by Big Tickets or the event organizer.
5. Force Majeure:
In the event of cancellation due to force majeure (e.g., natural disasters, government restrictions), the terms for refunds or credits may vary. Clients should review the specific terms related to force majeure events in their contract.
1. General Data Protection Regulation (GDPR):
Big Tickets adheres to GDPR requirements for protecting the personal data of EU citizens. This includes having a lawful basis for processing personal data, respecting individuals' rights, promptly reporting data breaches, and incorporating privacy principles into the ticketing system.
2. California Consumer Privacy Act (CCPA):
The platform complies with CCPA, which requires organizations to provide transparent privacy notices, offer opt-out rights for data sales, and refrain from discriminating against individuals exercising their privacy rights.
3. Payment Card Industry Data Security Standard (PCI DSS):
Big Tickets meets PCI DSS requirements for the secure handling of payment card data. This includes implementing strong security measures, performing routine audits, and maintaining a secure network infrastructure.
4. ISO Standards:
Adhering to ISO standards, such as ISO 27001 and ISO 27701, demonstrates a commitment to security and privacy best practices. These standards provide a framework for managing information security and protecting personal data.
