Name: Assembled
Brand: Assembled
SKU: 682c3a93788da5bffa2d4f78
Rating: 4.7 (299 reviews)

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Assembled

By Assembled

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Call Center Workforce Management Software

Overview of Assembled Software Company

Assembled is a cloud-based workforce management (WFM) platform designed to help support teams forecast demand, schedule agents, and analyze performance. It’s widely used by customer experience (CX) teams to optimize staffing and improve service delivery across channels like email, chat, and voice.

Headquarters: San Francisco, California
Founded: 2018
Employees: ~140 (as of 2025).

Founding and Growth

Assembled was founded by:

Shubham Mittal
John Wang
Evan Ezen Reas
Brian Sze (current CEO)

The company has grown steadily, becoming a key player in the WFM space, especially among tech-forward support teams.

Funding and Valuation

Assembled has raised a total of $70.7 million across four funding rounds:

Series A (2020): $3.1M
Series A1 (2021): $16.6M
Series B (2022): $51M

Key Investors:

New Enterprise Associates (NEA)
Emergence Capital
Stripe
Y Combinator
Salesforce Ventures.

Product Offerings and Features

Assembled’s platform includes:

Core Capabilities:

Forecasting: Predict support volume using historical data and AI.
Scheduling: Build and manage agent schedules across time zones.
Real-Time Management: Monitor adherence and adjust staffing on the fly.
Reporting & Analytics: Custom dashboards, performance metrics, and heatmaps.

Integrations:

Zendesk, Salesforce, Intercom, Five9, Google Calendar, Slack, and more.

Advanced Features:

AI Assist for forecasting and scheduling.
BPO Management for vendor oversight.
Intraday Reforecasting
Custom APIs for data portability.

Acquisitions and Product Expansion

As of now, there are no public acquisitions by Assembled. However, the company has expanded its product suite significantly by:

Adding AI-powered features
Enhancing BPO and vendor management
Launching enterprise-grade security and compliance tools

Assembled AI and New Features

AI Assist: Automates forecasting and scheduling recommendations
Slack-integrated alerts: For real-time schedule changes
Custom schedule templates: For different teams and regions
Enhanced reporting: With lifecycle tracking and adherence heatmaps

Company Culture and Values

Assembled emphasizes:

Empathy for support teams
Transparency and collaboration
Customer-centric innovation
A remote-friendly, inclusive work environment.

They are known for being responsive to customer feedback and building features that reflect real-world support challenges

User Base and Community

Assembled serves a wide range of customers, including:

Tech startups
E-commerce brands
Global enterprises

Notable users include Stripe, Zoom, Etsy, and Robinhood. The platform supports omnichannel teams and is popular among companies scaling their CX operations.