The implementation of ADSTRA Dental Software Suite involves several key steps to ensure a smooth transition and effective use of the software in a dental practice:

1. Initial Consultation: This step involves understanding the specific needs and requirements of the dental practice. ADSTRA's team works with the practice to create a tailored implementation plan.
2. Data Migration: ADSTRA assists in migrating patient information, images, and other data from the current dental software to ADSTRA. They conduct a free, no-obligation conversion check to determine what data can be converted.
3. Installation: The software is installed remotely by ADSTRA's technical support specialists via the internet. This process is designed to be quick, efficient, and convenient, typically taking no more than a few hours. Importantly, the practice does not need to shut down during the installation.
4. Training: Personalized training is provided remotely. This includes one-on-one sessions, user guides within each module, and access to training videos through the ADSTRA User’s Portal. Unlimited training is included in the monthly subscription at no additional cost.
5. Go-Live Support: ADSTRA ensures that the practice is fully prepared to go live with the software. They provide ongoing support to address any issues that may arise during the initial usage period.

Implementation Timeline

The entire implementation process, from initial consultation to going live, is designed to be efficient and minimally disruptive to the practice's operations. The installation itself typically takes a few hours, while the overall timeline for complete implementation, including data migration and training, can vary depending on the complexity and specific needs of the practice. However, ADSTRA works closely with each practice to ensure a smooth and timely transition.

ADSTRA Dental Software Suite offers several customization options to fit the specific needs of dental practices:

• Customizable Templates: The software includes customizable templates for referral reports, prescription tracking, and odontograms. This allows practices to tailor documents and charts to their specific requirements.
• User-Definable Colors: For odontograms, users can define colors for different restoration materials, enhancing visual clarity and personalization.
• Fillable Forms: Practices can create fillable forms with structured replies, which can be completed by patients or providers, adding flexibility in data collection.
• Quick Codes: The treatment history feature includes customized quick codes, allowing for faster and more efficient data entry.

ADSTRA Dental Software Suite is designed to be cost-effective with transparent pricing.

• Subscription Fee: The starting price for ADSTRA Dental Software is $159 per month.
• Setup Fees: There are no hidden setup fees. The software installation and configuration with initial preferences are included in the subscription.
• Maintenance and Updates: The subscription includes all software updates and patches, ensuring that the software is always up-to-date with the latest features and improvements.
• Support and Training: Unlimited technical support and training are included in the monthly subscription. This covers phone, email, and remote support, as well as interactive training sessions for new features or new staff.
• Yearly Updates: While the subscription covers regular updates, some users have mentioned that yearly updates can cost over $1000, although this seems to be included in the all-inclusive plans for most users.

ADSTRA Dental Software Suite offers comprehensive training options to ensure that new users can effectively utilize the software:

• Personalized Remote Training: Training is provided remotely via an internet connection, allowing ADSTRA's training specialists to guide users through the software step-by-step while seeing exactly what the user sees on their screen.
• Unlimited Training: The subscription includes unlimited training sessions for existing staff, new staff, and new features, ensuring continuous learning and adaptation.
• Interactive Training: Interactive software training is available for new features or new staff members, ensuring that everyone is up-to-date with the latest functionalities.
• Training Resources: Users have access to easy-to-read user guides within each module and training videos available through the ADSTRA User’s Portal.

Support

ADSTRA Dental Software Suite provides robust support to its users:

• Support Hours: Support is available from Monday to Friday, 7:00am EST to 5:30pm EST.
• Support Methods: Users can access support via phone, email, and remote connection. This ensures that any issues can be addressed promptly and efficiently.
• Auto-Updates: Software updates are released periodically and installed via the ADSTRA Auto-updater, ensuring that the software is always up-to-date with the latest features and security patches.

ADSTRA Dental Software Suite implements several security measures to protect user data:

• Encryption: Data is encrypted during transmission and storage to protect against unauthorized access.
• Firewalls and Application Controls: The software uses firewalls and application controls to safeguard data from external threats.
• HIPAA Compliance: ADSTRA ensures compliance with HIPAA standards, which is crucial for protecting patient health information.
• Privacy by Design: ADSTRA follows the Privacy by Design framework, integrating privacy into strategy, product development, and operations to ensure data protection throughout its lifecycle.
• Regular Updates: The software includes regular updates and patches to address any security vulnerabilities and improve overall security.

ADSTRA Dental Software releases updates regularly to improve functionality and address any issues. These updates are managed through a centralized system, ensuring that all users have access to the latest features and security enhancements.

ADSTRA Dental Software Suite has clear policies regarding data ownership and portability:

• Data Ownership: Dental practices retain ownership of their data. This means that all patient records, images, and other data entered into the ADSTRA system remain the property of the practice.
• Data Portability: ADSTRA supports data portability, allowing practices to export their data if they choose to switch to another software provider. This ensures that practices have control over their data and can move it as needed without being locked into a single vendor.

ADSTRA Dental Software Suite is designed to be flexible and scalable, accommodating the changing needs of dental practices:

• Scalability: The software can be scaled up or down to fit the needs of any practice, from single-location facilities to multi-location clinics. This flexibility is particularly beneficial for practices that anticipate growth or need to adjust their operations.
• Terms for Scaling: As organizational needs change, practices can easily adjust their subscription to add or remove features and modules. This ensures that they only pay for what they need, making it a cost-effective solution.

ADSTRA Dental Software Suite offers a flexible and user-friendly approach to contract management:

• No Long-Term Contracts: ADSTRA operates on a no-contract, all-inclusive monthly subscription model. This means users are not locked into long-term commitments.
• Cancellation Policy: Users can cancel their subscription at any time without incurring cancellation fees. To cancel, practices need to provide a 10-day notice in advance of the automatic renewal date.
• Changes to Subscription: Changes to the subscription, such as scaling up or down, can also be made with a 10-day notice period before the renewal date.

ADSTRA Dental Software Suite meets several key compliance standards to ensure data protection and patient privacy:

• HIPAA Compliance: The software complies with the Health Insurance Portability and Accountability Act (HIPAA), which sets the standard for protecting sensitive patient data in the United States. This includes secure electronic access to health data and adherence to privacy regulations set by Health and Human Services.
• PIPEDA Compliance: In Canada, ADSTRA complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). This law governs how private sector organizations collect, use, and disclose personal information, requiring organizations to obtain consent from individuals before using their data.
• Global Security Standards: For its cloud-based solution, ADSTRA uses the Microsoft Azure platform, which complies with stringent global security standards. This provides an additional layer of security and assurance for handling patient information.