Out-of-the-Box Features: Absorb LMS offers a range of pre-configured features that enable organizations to start using the system immediately. This includes an extensive selection of popular content libraries that can be utilized right away.
Customization: For organizations that require a more tailored approach, Absorb LMS provides the option to collaborate with the Absorb Onboarding Team. This team helps customize the training program to meet specific organizational needs, ensuring that the LMS aligns with business demands.
Content Import: Absorb LMS supports SCORM, xAPI, and HTML5 content, allowing organizations to import their existing courses seamlessly. This capability helps in getting the system up and running quickly without the need to recreate training materials from scratch.
Course Authoring Tools: Absorb LMS offersintuitive courseauthoring toolsthat allow instructorsto create engaging, interactivecontent usinga drag-and-drop interface. This enablesorganizationsto tailor coursesto their specifictraining requirements.
Personalized LearningPaths: Theplatform includesfeatures likeAbsorb Createand Absorb Infuse, which allowfor the creationof custom coursesand integrationof LMS functionalityinto existingworkflows. Thishelps in deliveringpersonalizedlearning experiencesbased on individuallearner needs.
Branding andUser Interface: Absorb LMSprovides extensivecustomizationand brandingoptions, allowingorganizationsto create a learningenvironment thataligns with theirbrand identity. This includescustom logos, colors, anduser interfaces.
Flexible Configuration: The systemsupports varioustraining scenarios, such as employeeonboarding, compliancetraining, andproduct training, making it adaptableto differentorganizationalneeds.
Setup Fees: The setup fees can include costs for installation, customization, and data migration. These fees can vary significantly based on the complexity of the implementation and the level of customization required.
Maintenance and Support: Ongoing maintenance fees typically cover technical support, updates, bug fixes, and security patches. The level of service and frequency of updates can vary based on the provider and pricing tier.
Customization Costs: Customizing the software to meet specific organizational needs can be costly, especially if significant development or integration work is required. These costs can range from a few thousand dollars to several hundred thousand dollars.
24/7 Customer Support: Absorb LMS provides round-the-clock support through phone, email, and support ticketing. This ensures that users can get help whenever they need it.
Onboarding Assistance: The platform includes guided LMS onboarding and access to self-serve training resources such as an online portal, in-platform chat feature, and knowledge base. This helps new users get up to speed quickly.
Client Success Managers: For more hands-on coaching, client success managers are available to provide expert insights and recommendations, including regularly scheduled business reviews and progress reports.
Training Resources: Absorb LMS offers a comprehensive knowledge base, online community, and short tutorials to help users learn how to use the system effectively. These resources are designed to make the learning process as seamless as possible.
SOC 2 Compliance: Absorb LMS is SOC 2 Type 2 compliant, which means it adheres to rigorous standards for security, availability, and confidentiality. This includes network/application firewalls, two-factor authentication, intrusion detection, performance monitoring, disaster recovery, and security incident handling.
Data Encryption: The platform uses advanced encryption standards to protect data during transmission between applications and the LMS vendor’s server. This ensures that data remains secure when integrated with third-party tools.
IP Blocker: This feature allows administrators to block hostile or unwanted IP addresses from accessing the LMS, adding an extra layer of security against unauthorized access.
Advanced Password Authentication: Absorb LMS employs robust password authentication protocols, including limiting login attempts and requiring additional verification steps to prevent unauthorized access.
Anti-Spam and Anti-Virus: The system includes anti-spam measures to prevent phishing, malware, and ransomware attacks, as well as built-in antivirus software to protect against common virtual threats.
Back-Up Data Storage: Absorb LMS automatically backs up data and allows for manual backups, ensuring data can be recovered in case of corruption or accidental deletion.
Regular Updates: Absorb LMS releases updates frequently to enhance functionality and address any issues. The platform is designed to evolve based on user feedback, ensuring that it meets the changing needs of its users. For example, the Q2 2024 release focused on improving connectivity, user quality of life, and course and report management.
User Feedback Integration: Absorb LMS values user feedback and incorporates it into their product roadmap. Users can log in to the community and suggest features, which are then voted on by other users. The most popular suggestions are added to the development roadmap, although it might take up to six months to create a new feature.
Automated Reporting and Notifications: The system includes features like scheduled reports, which can be generated daily, weekly, or at other specified intervals. This ensures that administrators are kept up-to-date with the latest data and system performance without manual intervention.
Seamless Implementation: The updates are managed in a way that minimizes disruption. For instance, the platform's design allows for rapid deployment and migration, with some users reporting that thousands of users and tens of thousands of records were migrated and fully functional in less than 60 days.
Data Ownership: Clients retain ownership of their data. Absorb LMS provides a non-exclusive, royalty-free, non-transferable, irrevocable license to use client data for internal reference, research, and analysis to provide technical support and benchmark system usage or performance.
Data Portability: Absorb LMS supports data portability, allowing clients to export their data to a secure FTP site. This ensures that clients can transfer their data as needed, whether for integration with other systems or for backup purposes.
Elastic LoadBalancing: Absorb LMS uses elasticload balancingto automaticallyscale up resourceswhen needed. Thisensures thatthe system canhandle increaseddemand withoutperformance issues.
User Subscriptions: Theservice is purchasedas user subscriptions, which can beincreased ordecreased duringthe subscriptionterm. Additionaluser subscriptionscan be addedat the same pricingas pre-existing subscriptions, prorated forthe remainderof the subscriptionterm. These addedsubscriptionswill terminateon the same dateas the pre-existing ones.
Contract Renewal: Contracts are typically renewed automatically unless specified otherwise. Clients are usually notified of the renewal terms and given the opportunity to cancel before the renewal date.
Cancellation Notice: Clients must provide notice if they wish to cancel their subscription. The notice period can vary, but a common requirement is a six-month notice before the contract's expiration.
Refunds on Termination: Upon termination for cause by the client, Absorb LMS will refund any prepaid fees covering the remainder of the term after the effective date of termination. However, external user fees are non-refundable.
Data Return or Destruction: On termination, Absorb LMS will return or destroy client data upon written request, unless required by law to retain it. Clients will receive written notification of the data's destruction.
SOC 2 Type 2 Compliance: This standard ensures that Absorb LMS adheres to rigorous security, availability, and confidentiality requirements.
GDPR Compliance: Absorb LMS complies with the General Data Protection Regulation (GDPR), ensuring that personal data is handled responsibly and securely.
WCAG 2.0 Compliance: The platform is compliant with the Web Content Accessibility Guidelines (WCAG) 2.0, making it accessible to users with disabilities.
