TigerConnect

TigerConnect is a pioneering healthcare communication and clinical collaboration platform widely adopted in the United States and globally for advancing real-time, secure communications across the healthcare continuum. TigerConnect set out to solve the chronic problems of fragmented, slow, and non-compliant communication in healthcare, where secure, real-time exchange of information between care teams is mission-critical. Over its fifteen-year journey, the company has become one of the world’s most trusted cloud-native platforms, empowering more than 7,000 healthcare organizations and 700,000 care team members as of 2025.​ TigerConnect is its industry-leading Clinical Communication & Collaboration (CC&C) platform. The suite offers secure messaging, voice, and video calls, combined with clinical alerts, workflow automation, alarm management, and care coordination tools. TigerConnect’s messaging transcends generic “chat,” powering workflow-driven, role-based communication for mobile, desktop, and in-clinic users. The platform integrates seamlessly with electronic health record (EHR) systems and middleware, allowing instant sharing of clinical data, results, and consults. TigerConnect also includes TigerTouch for direct patient messaging, TigerSchedule for smart on-call workforce management, and policy-based escalation features. Patients and providers benefit from advanced group messaging, digital referrals, ad hoc huddles, smart notifications, and document/file sharing all in a HIPAA-, HITECH-, and SOC 2-compliant environment.​ The company’s product expansion is paced by both organic growth and strategic acquisitions. Recent landmark moves include the acquisition of eVideon in August 2025, integrating smart room and digital patient engagement technology into the TigerConnect ecosystem. This enables hospitals to offer bedside control, patient education, digital rounding, and two-way care communication, marking TigerConnect’s foray into the smart hospital and personalized patient engagement market. Previous acquisitions of middleware provider Critical Alert and the Call Scheduler platform have significantly expanded TigerConnect’s alarm management, scheduling, and communications capabilities.​ Innovation remains at the heart of TigerConnect, with recent feature releases targeting common pain points for health systems—such as reduced readmission, faster ER transfers, and improved surgical case starts. Its TigerTouch module allows SMS-based patient outreach, appointment reminders, and secure telehealth visits within the same ecosystem. In response to the rise of hybrid care, TigerConnect has enhanced its analytics and reporting tools, providing dashboards that monitor communication bottlenecks, clinical response times, and workforce productivity.

The most distinctive advantage is TigerConnect’s healthcare-specific architecture. Unlike generic messaging or team collaboration platforms, TigerConnect is built around healthcare workflows—supporting secure, role-based messaging, instant group and team notifications, alarm management, smart on-call scheduling, escalation protocols, and deep EHR integration. Role- and team-based communication lets clinicians coordinate seamlessly across critical transitions, care teams, and departments, reducing the communication silos and delays that lead to errors and slowdowns in acute and ambulatory care.​ TigerConnect boasts exceptional integration capabilities. It connects to all major EHRs and middleware, allowing real-time alerts and contextual data transfers—from lab results and patient vitals to nurse call alerts and patient monitoring data. This level of interoperability turns static clinical information into actionable insights, delivered to the right caregiver at exactly the right moment, maximizing bedside efficiency and reducing medical errors.​ Security and compliance underpin every part of TigerConnect’s offering. The platform is HIPAA, HITECH, and SOC 2 certified, supporting encrypted, compliant communications, secure message archiving, and self-destructing messages to prevent PHI breaches. Its HITRUST CSF certification, strong access controls, and real-time audit tracking protect against data leaks—critical at a time when the healthcare industry faces record breach costs.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)