Husky Intelligence

Husky Intelligence offers a highly customizable ERP and field service management platform, and its implementation is designed to be fast, flexible, and tailored to each business. Here's what the typical process looks like:

Implementation Process

1. Initial Consultation & Demo
   • Businesses start with a free demo to explore features and assess fit.

   • Husky’s team gathers requirements and goals during this phase.

2. System Design & Customization
   • Users design their own workflows, forms, and documents using Husky’s drag-and-drop tools.

   • The platform is tailored to match existing processes, including job forms, estimates, invoices, and reports.

3. Platform Build
   • Husky builds the customized system based on user specifications.

   • Includes integration with tools like Sage, mobile apps, and scheduling boards.

4. Training & Onboarding
   • Training is streamlined thanks to Husky’s intuitive interface.

   • Staff can begin using the system within days, not weeks.

5. Go-Live & Optimization
   • Once built, the system goes live with real-time data and automation.

   • Businesses can refine and expand features as needed.

Timeline

• Typical Build Time: A few days to complete the system setup.

• Training Duration: Minimal—most teams are ready to use the system within days.

• Overall Implementation: Much faster than traditional ERP systems, avoiding lengthy onboarding and disruption.

Husky Intelligence is designed to adapt to a wide range of business needs. Here are the key customization features:

Forms & Documents

• Customizable Forms: All forms (quotes, invoices, job sheets, etc.) can be edited to match your existing formats.

• Branded Documents: Quotes and invoices can be personalized with your company branding.

Workflow Automation

• Drag-and-Drop Workflow Builder: Businesses can design their own workflows using intuitive tools.

• Automated Messaging: Set up custom alerts and notifications triggered by specific actions (e.g., job completion, vehicle checks).

Scheduling & Jobs

• Job Scheduler: Drag-and-drop interface with real-time updates and recurring job options.
• Service Agreements: Jobs can be set to recur based on time-based rules (daily, weekly, monthly, etc.).

Mobile Customization

• Mobile App Access: Field staff receive job notifications and can upload photos, signatures, and job updates from anywhere.

Reporting & Analytics

• Custom Reports: Modify ready-made reports or build new ones to track KPIs and operational metrics.

• Subscription Plans:
  • Fundamental: £300/month for 10 users
  • Quantum: £600/month for 15 users
  • Limitless: £1,000/month for 20 users

  • Enterprise: Price on application (custom features and support)

• Extra Users:

  • £25–£45 per user/month depending on the plan

• Setup Fees:
  • Optional one-time fee if Husky builds your system

  • Free if you build it yourself

• Add-Ons:
  • SMS Credits: Charged separately

  • Customer Portal: Available as an add-on

• Support & Maintenance:
  • Free support available Monday–Friday

  • No long-term contracts; monthly billing

• Other Potential Costs:
  • Data Migration: Varies by volume and complexity
  • Training: May range from a few hundred to several thousand per employee
  • Maintenance: Typically a few hundred to several thousand per year

Husky Intelligence offers flexible and personalized training options:

• Training Packages: Available online or on-site, tailored to your business needs. On-site training incurs extra travel costs.

• Online Training: Delivered via Zoom with screen sharing and live Q&A. Most clients prefer this cost-effective method.

• Training Videos: Includes general tutorials and custom videos specific to your workflows. Only your team can access these.

• Office vs Field Staff:
  • Field Staff: Minimal training needed due to intuitive mobile app.

  • Office Staff: More in-depth training provided, often with one team member designated as the internal expert post-training.

• Ongoing Support: Additional training available at an hourly rate if needed.

• Cloud-Based SaaS Model: Ensures secure, remote access with no local installation risks.

• Real-Time Data Centralization: Reduces duplication and human error, improving data integrity.

• Compliance-Ready Document Creation: Supports safety data sheets, audits, RAMS, and other regulated formats.

• User Management Tools: Streamlined access control and secure digital signatures help protect sensitive information.

• Device Responsiveness: Secure access from any device with encrypted communication protocols implied by SaaS architecture.

Husky Intelligence follows a modern update strategy:

• SaaS Delivery: Updates are rolled out automatically via the cloud—no manual installation required.

• Real-Time Improvements: Users receive system enhancements and bug fixes without disruption.

• Feature Expansion: Frequent updates include new automation tools, integrations, and reporting capabilities.

• User Feedback Loop: Clients can request features or report issues, which may influence future updates.

• User Data Ownership: Users retain ownership of their data. Husky grants a limited, non-exclusive license to use its SaaS platform, but does not claim rights over user-generated content.

• Data Portability: While not explicitly labeled as “portability,” the platform allows users to access, store, and retrieve their data via browser interfaces. This implies that data can be exported or migrated if needed.

• Encryption & Access: Data is encrypted and accessible through secure browser interfaces, supporting safe retrieval and transfer.

Husky Intelligence offers flexible terms to accommodate changing organizational needs:

• Tiered Plans: Businesses can choose from four subscription tiers—Fundamental, Quantum, Limitless, and Enterprise—based on user count and feature needs.

• User Expansion: Additional users can be added at £25–£45 per user/month depending on the plan.

• No Long-Term Contracts: Subscriptions are billed monthly, allowing businesses to scale down or cancel without penalty.

• Custom Features: Enterprise clients can request bespoke coding and integrations, making it easier to scale operations or pivot functionality.

Renewal Terms

• Month-to-Month Contracts: All plans operate on a rolling monthly basis.

• No Long-Term Commitment: Users are not locked into annual contracts, allowing for easy adjustments.

• Renewal by Usage: Continued use of the platform implies renewal; no formal re-signing required unless terms change.

Cancellation Terms

• Cancel Anytime: Users can cancel their subscription at any time without penalty.

• No Exit Fees: There are no cancellation fees or hidden charges.

• Contract Changes: If payment amounts or service terms change, users must submit an addendum or signed letter to update the contract.

• Support for Transition: Users retain access to their data and can export it before cancellation.

Data Protection

• Hosted on AWS: Uses Amazon Web Services for secure cloud infrastructure, including encryption, access control, and privacy management.

• Centralized Data Storage: Ensures audit trails and secure access to sensitive records.

Industry-Specific Compliance

• Audit-Ready Tools: Used by ER Certification to meet strict regulatory standards in the window and door industry.

• Customizable Safety Documents: Supports RAMS, safety data sheets, and compliance forms.

Ethical Standards

• Supplier Code of Conduct: Guided by international human rights principles, including:
  • UN Guiding Principles on Business and Human Rights
  • Universal Declaration of Human Rights

  • ILO Conventions No. 138 and 182

• Labor Practices: Prohibits forced labor, child labor, and human trafficking.

• Diversity & Inclusion: Promotes safe, inclusive workplaces across its supply chain.